CARS.COM — Knowing that the car dealership is where fear usually sets in for many car shoppers, buyers often ask what to do once they're in the hot seat. In fact, most of what you can and should do happens not just before your butt's in the hot seat, but before your foot's in the door. This game is all about preparation: knowing what you need to know about the car, the price, financing, insurance and more.
Determine as many of the following points as possible before you visit any dealerships, starting with the price you expect to pay. For an easy-to-use reminder, check out the Auto Financing Cheat Sheet you can take with you to the dealership.
The Price You Pay
Chances are, you know roughly what car you want and you can estimate what you'll need to pay. One of the best ways to determine the full price of a car equipped with all the features and options you want is to use the Research Car Models link to build your own in the Cars.com Buy section. It lets you select a trim level and options, automatically calculates the price and alerts you if one selection requires you to give up (or add) something else. It also includes the destination charge, which is unavoidable for any new-car purchase. Once you've built the car you want, you'll see numbers for the MSRP and invoice prices, between which the actual transaction price usually falls. Don't forget fees such as the destination charge, taxes, title and licensing.
Once you have an idea of what the car should cost based on that research, we recommend coming up with four figures to work with:
- A conservative price for the purpose of determining what you can afford: When estimating the sale price on which to base your affordability calculations, don't assume you'll get a deal closer to invoice than to sticker price. There's always a chance that the cars on the lot will have different features or accessories to consider before the deal is done (or options and services you can add later), so you're better off assuming the purchase price will be on the high side.
- The price at which you'll start your negotiation: Even if you suggest an atmospherically high price, it's the salesperson's job to try to "bump" you up, so you need to start low and reach a compromise between your starting figure and what salespeople tend to call their "best price."
- The absolute maximum you will pay for the car: This figure, which could be close to No. 1, should be kept to yourself. The salesperson's goal is to get you to pay above that amount, so revealing it doesn't help.
- The maximum you tell the dealer you will pay: The dealer may ask what you want to pay, or the most you're willing to pay. If you give a number, they'll almost certainly say, "Up to …" Already they're suggesting that your high isn't a high; it's the low end of a range. The appropriate answer is "Yes," as in "up to the amount I just gave you."
Car salespeople want to talk about what you can afford in a monthly payment. Why? Because it's easier for you to lose sight of how much you're paying for the car and the loan overall if the payments are low enough, and because many consumers themselves focus on the impact on their monthly budget. It's also a lead-in for the dealer to broker your financing. The best way to avoid confusion is to negotiate the transaction price of the car alone, leaving out the issues of financing, trade-ins, etc.
Now, in fairness, dealers aren't in the business of giving away cars or loan money. If you refuse to discuss anything beyond the car's price, salespeople may assume the car sale is their only opportunity to make a profit. If you're financing through the dealer, there's a chance you can negotiate a lower price for the car because their profit will come from the whole deal, including the interest on the loan. It's a balancing act, but many buyers prefer to keep it simple, even if it means a higher transaction price.
If you get into a discussion of monthly payments and the salesperson experiments with different loan lengths, down payment amounts and such, keep an eye on the purchase price and the total cost for the loan once it's paid off. It will change: A $10-a-month increase adds $600 to a car financed with a five-year loan. Fixate on that.
Consumer incentives are usually offered nationwide and are spelled out pretty clearly. Understand ahead of time that the highlighted annual percentage rates are always for specific terms and that they're restricted to buyers with the best credit histories. In other words, you might not qualify for zero percent financing (typically, no more than 15 percent of applicants do). We also post factory-to-dealer incentives; these aren't intended for consumer benefit, but knowing about the breaks the dealer is getting can help you determine what the car truly costs.
Note that incentives, unlike dealer specials and tent sales, have a specific start and end date, which we also provide. If you delay your purchase, be sure to recheck when it's time to buy.
If you plan to trade in your current car, it's best to know what it's worth; that amount will be subtracted from the new-car price you've negotiated, effectively lowering the purchase price. The effect is similar to making a down payment, driving down the amount you will have to finance. In some states, it also lowers the sales tax, while others require you to pay for the unadjusted sale price.
When you eventually go to a dealer, check on your car's value that same day. The valuations change frequently, and the salesperson may flip their computer screen around and say, "Look for yourself, that's not what we see." It can't hurt to find multiple sources of used-car values, which tend to vary from one provider to another. Dealerships may have access to many, and whichever has the lowest value might be "the standard" that they use. Once a salesperson introduces doubt, you've lost the edge.
Even though selling your car yourself typically results in a higher payoff, most buyers don't want the hassle. That doesn't mean you can't bring it to another used-car dealer or two (you may find your best bet at a dealer of the same brand) and see what they offer you. To avoid getting roped into a sales pitch, tell them you don't use it and just want to sell it, not that you'll soon buy a new car. If the used-car sales manager makes you an offer, say you'll think about it and ask if the offer will stand and for how long. Come trade-in time, if the new-car dealer offers you less money for the car, you can use your standing offer to negotiate a better price on the spot, or take that offer as your backup plan.
As the "I" in F&I suggests, dealers also sell car insurance. It's not the most popular source, but some buyers like to consider all their costs at once and get it over with. What You Need to Get a Car Loan offers tips on where to shop around for insurance. Once again, if you're prepared with rates from other providers, you'll know whether the dealer's plan is worth considering.
How Far Will You Go?
We recommend that you bring all these quotes, costs and current printouts with you to the dealer (check out our Cheat Sheet), but you'll also want to consider how flexible you're willing to be. You might arrive at the dealership to find only the loaded, or the most basic, versions of the car you want on the lot, and not the in-between one you'd hoped for. Dealers always want to sell you what they have in stock before checking with other dealers or ordering it to spec from the factory. They want to close a deal today, and they tend to stock loaded models knowing that impatient buyers will pay more if it means instant gratification. Do you have the patience to wait? To check other dealerships? Whether you do or don't, it's best to appear as if you have time on your side.
If the negotiations drag on, your most potent tactic is to walk toward the door. They don't want you to go. Chances are you won't come back, and you could easily take their "best offer" to another dealership (especially if you live in a region with several dealers of the same brand) and use it to negotiate a better deal there. Once you've stood up, the proceedings may speed up and asking prices may come down. Use this to your advantage. As with financing, insurance, trade-in value and virtually anything else you buy, the best deal on a car comes from shopping around.