As more electric vehicles hit U.S. roads, owners are less impressed with available charging options outside their homes. That’s according to J.D. Power’s second annual U.S. Electric Vehicle Experience (EVX) Public Charging Study measuring EV owners’ satisfaction with public charging. The results are based on a series of criteria including charging costs, ease of charging, finding a charger location and others. Even as charging stations proliferate in some regions as a response to heightened EV demand, there are still challenges to overcome.
The inaugural survey showed that while EV owners found public charging relatively easy to use, charging costs and out-of-service stations posed significant challenges. The 2022 survey results show public charging satisfaction has taken a further dip, reinforcing the role home charging plays in EV ownership.
The survey of more than 11,000 all-electric and plug-in hybrid vehicle owners conducted in the first half of 2022 showed overall satisfaction for public Level 2 charging fell to 633 (on a 1,000-point scale); that’s down from 643 in 2021. Overall satisfaction for DC fast charging stayed flat at 674.