AutoNation Volvo Cars San Jose

4.7
(619 reviews)
Visit AutoNation Volvo Cars San Jose
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm

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New (888) 832-2530 (888) 832-2530
Used (855) 212-2705 (855) 212-2705
Service (877) 492-3745 (877) 492-3745

Inventory

See all 140 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since October 2017.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.7
(619 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

My family newly moved to the town.

My family newly moved to the town. We are from another country for a job and we needed a car ASAP. When we first visited Autonation, Mr Yoon helped us check several cars immediately and even test driving. He was so nice to let my wife try driving, too. While his absence, other staffs helped us. So we could get the wonderful XC90 in such a short time. I am so grateful all the staffs in Autonation Sevens Creek. If you're dispatcher or expatriate from another country, I absolutely recommend this shop for you.

5.0

My family newly moved to the town.

My family newly moved to the town. We are from another country for a job and we needed a car ASAP. When we first visited Autonation, Mr Yoon helped us check several cars immediately and even test driving. He was so nice to let my wife try driving, too. While his absence, other staffs helped us. So we could get the wonderful XC90 in such a short time. I am so grateful all the staffs in Autonation Sevens Creek. If you're dispatcher or expatriate from another country, I absolutely recommend this shop for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Volvo Cars San Jose and we hope to be of service again in the future.

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5.0

I Got My Dream Car Fast!

I had an incredible experience at AutoNation Volvo Cars San Jose. The service was perfect, and both Umar and Moneer were extremely helpful. Their team was professional and went above and beyond, making this the best car purchase experience I've ever had. I used to think buying a car would take a long time, but not at AutoNation. It was quick, I got the best rates, and I couldn't be more grateful. Now, I'm driving the car of my dreams and highly recommend this dealership.

5.0

I Got My Dream Car Fast!

I had an incredible experience at AutoNation Volvo Cars San Jose. The service was perfect, and both Umar and Moneer were extremely helpful. Their team was professional and went above and beyond, making this the best car purchase experience I've ever had. I used to think buying a car would take a long time, but not at AutoNation. It was quick, I got the best rates, and I couldn't be more grateful. Now, I'm driving the car of my dreams and highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

We had an excellent experience working with Diego Sanchez

We had an excellent experience working with Diego Sanchez during our vehicle purchase. He explained the process clearly, answered any additional questions and was very knowledgable. Our entire process was smooth.

5.0

We had an excellent experience working with Diego Sanchez

We had an excellent experience working with Diego Sanchez during our vehicle purchase. He explained the process clearly, answered any additional questions and was very knowledgable. Our entire process was smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

Mr. Shin of AutoNation was very kind and helpful in

Mr. Shin of AutoNation was very kind and helpful in introducing Volvo and their inventory of various models. He was knowledgeable across the board and able to speak on the different highlights and special features of their cars.

5.0

Mr. Shin of AutoNation was very kind and helpful in

Mr. Shin of AutoNation was very kind and helpful in introducing Volvo and their inventory of various models. He was knowledgeable across the board and able to speak on the different highlights and special features of their cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear you had such a positive experience with us, Juliana! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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1.0

The previous owner's identifying information (reg) is in

The previous owner's identifying information (reg) is in the glovebox. We cannot connect to the app. Per the CPO requirements, this should have been completed. We were sent with a post it note with a phone number to call to attempt this ourselves. It did not work. The reasoning for the post it was because service was closed and the only non-service employee who had VIDA access no longer worked there. We told our salesman we wanted our daughter to be on the title as owner and needed to get a cashiers check from the bank before they closed. Salesman told us finance would handle and no problem. Once signing well after bank hours, I noted the vehicle was in my name. Finance said we should have told the salesman. We did. This was a cash purchase. My credit was still run and I have a hard inquiry. Most disturbing, the finance salesman told us an advantage to purchasing the AutoNation windshield coverage was to “keep the CARFAX clean, since AutoNation does not report windshield replacements to CARFAX”. He said this several times as if it was a benefit to a future owner not seeing a windshield replacement on a CARFAX and “keeping it clean was important for resale value”. I told him I have been in law enforcement over 2 decades and would never purchase something to deceive someone about the history of the car. He had no reply to this. I thought it would be a moment for him to realize honesty and integrity was paramount. His above-mentioned reasoning leaves us wondering it anything has been not revealed to us as a purchaser of a used vehicle. The idea of pushing a product such as the windshield protection to “keep the CARFAX clean in the interest of resale value and utilizing a detailed method of AutoNation not reporting windshield replacements under the protection plan to CARFAX is deeply concerning. I told him ones’ integrity is of utmost importance and as a used vehicle purchaser, I would never want to purchase a product that is designed to keep repairs from CARFAX. I want the future owner of the car to be well-informed. He had no direct reply and switched topics to show an interest in law enforcement. Considering the vehicle was purchased at the same dealership two years prior, it makes us wonder if the windshield has been replaced. Considering what I was told above, and what I am about to type reinforces our suspicion the windshield was replaced without swapping the rear view mirror. The car has the premium package, which includes Homelink with buttons on the rearview mirror, and a compass in the rearview mirror. Neither of these features are present. I have looked at many other listings for 2021 60 T5 momentum with premium package, and the photos clearly show the home link buttons underneath the review mirror. Why do we have a vehicle with a rear view mirror without these options? The car is equipped with all the remaining package contents. After thinking about the the sales tactic used for the windshield protection package, I believe the windshield was replaced during the prev ownership using a windshield from another vehicle that did not have the premium package. In an effort for a quick swap, the rear view mirrors were not swapped. This resulted in our vehicle no longer having features it was built with. The vehicle was scanned in VIDA after sale. The build info in VIDA lists Homelink and compass in rear view mirror. The current mirror does not have those options. This reinforces my suspicion. The vehicle sheet provided to us that was used to price the car indicates the vehicle is equipped with the premium package (home link and compass). Also lists premium audio, which it does not have. The service invoice for the car shows the car is a black recharge. It is a gray momentum. We would like the app connected, rearview mirror with Homelink and compass as built and price adjusted for lack of premium audio. Our daughter is special-needs and extremely detail oriented. These issues need to be corrected.

1.0

The previous owner's identifying information (reg) is in

The previous owner's identifying information (reg) is in the glovebox. We cannot connect to the app. Per the CPO requirements, this should have been completed. We were sent with a post it note with a phone number to call to attempt this ourselves. It did not work. The reasoning for the post it was because service was closed and the only non-service employee who had VIDA access no longer worked there. We told our salesman we wanted our daughter to be on the title as owner and needed to get a cashiers check from the bank before they closed. Salesman told us finance would handle and no problem. Once signing well after bank hours, I noted the vehicle was in my name. Finance said we should have told the salesman. We did. This was a cash purchase. My credit was still run and I have a hard inquiry. Most disturbing, the finance salesman told us an advantage to purchasing the AutoNation windshield coverage was to “keep the CARFAX clean, since AutoNation does not report windshield replacements to CARFAX”. He said this several times as if it was a benefit to a future owner not seeing a windshield replacement on a CARFAX and “keeping it clean was important for resale value”. I told him I have been in law enforcement over 2 decades and would never purchase something to deceive someone about the history of the car. He had no reply to this. I thought it would be a moment for him to realize honesty and integrity was paramount. His above-mentioned reasoning leaves us wondering it anything has been not revealed to us as a purchaser of a used vehicle. The idea of pushing a product such as the windshield protection to “keep the CARFAX clean in the interest of resale value and utilizing a detailed method of AutoNation not reporting windshield replacements under the protection plan to CARFAX is deeply concerning. I told him ones’ integrity is of utmost importance and as a used vehicle purchaser, I would never want to purchase a product that is designed to keep repairs from CARFAX. I want the future owner of the car to be well-informed. He had no direct reply and switched topics to show an interest in law enforcement. Considering the vehicle was purchased at the same dealership two years prior, it makes us wonder if the windshield has been replaced. Considering what I was told above, and what I am about to type reinforces our suspicion the windshield was replaced without swapping the rear view mirror. The car has the premium package, which includes Homelink with buttons on the rearview mirror, and a compass in the rearview mirror. Neither of these features are present. I have looked at many other listings for 2021 60 T5 momentum with premium package, and the photos clearly show the home link buttons underneath the review mirror. Why do we have a vehicle with a rear view mirror without these options? The car is equipped with all the remaining package contents. After thinking about the the sales tactic used for the windshield protection package, I believe the windshield was replaced during the prev ownership using a windshield from another vehicle that did not have the premium package. In an effort for a quick swap, the rear view mirrors were not swapped. This resulted in our vehicle no longer having features it was built with. The vehicle was scanned in VIDA after sale. The build info in VIDA lists Homelink and compass in rear view mirror. The current mirror does not have those options. This reinforces my suspicion. The vehicle sheet provided to us that was used to price the car indicates the vehicle is equipped with the premium package (home link and compass). Also lists premium audio, which it does not have. The service invoice for the car shows the car is a black recharge. It is a gray momentum. We would like the app connected, rearview mirror with Homelink and compass as built and price adjusted for lack of premium audio. Our daughter is special-needs and extremely detail oriented. These issues need to be corrected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Always dependable quality friendly service.

Always dependable quality friendly service. My fourth Volvo from this local Volvo company on Steves Creek in San Jose.

5.0

Always dependable quality friendly service.

Always dependable quality friendly service. My fourth Volvo from this local Volvo company on Steves Creek in San Jose.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Volvo Cars San Jose. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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3.0

I specifically mentioned to do the car wash, but it was

I specifically mentioned to do the car wash, but it was not done when I came to pick up. They went and did it later.

3.0

I specifically mentioned to do the car wash, but it was

I specifically mentioned to do the car wash, but it was not done when I came to pick up. They went and did it later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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5.0

The sfatt are very nice, friendly and helpful.

The sfatt are very nice, friendly and helpful. They have the best attitude for this business. I have recommended this place to all my friends.

5.0

The sfatt are very nice, friendly and helpful.

The sfatt are very nice, friendly and helpful. They have the best attitude for this business. I have recommended this place to all my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sherry, thanks so much for the warm recommendation of the team here at AutoNation Volvo Cars San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

I dealt with the service department and Minh was my

I dealt with the service department and Minh was my advisor. He was amazing to work with and I appreciated the fact that he was always communicating with me and addressed my concerns. Thank you Minh!!

5.0

I dealt with the service department and Minh was my

I dealt with the service department and Minh was my advisor. He was amazing to work with and I appreciated the fact that he was always communicating with me and addressed my concerns. Thank you Minh!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Raquel, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

Minh was my advisor this time.

Minh was my advisor this time. He was professional and helpful.I would like to work with him again for the next.

5.0

Minh was my advisor this time.

Minh was my advisor this time. He was professional and helpful.I would like to work with him again for the next.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Volvo Cars San Jose. Don't hesitate to call us if you ever need anything. Be safe on the road!

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