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Hendrick Honda Hickory

(1,530 reviews)
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2017 consumer dealer award

Reviews

(1,530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Honda Hickory from DealerRater.

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Zac was very polite and professional over the phone

Zac was very polite and professional over the phone making the appointment and we checked in with him for the service as well. They were on schedule and we had no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Day, we're glad to hear you enjoyed your visit. Thank you for your business and this great review!

Jose was very nice need more people like him I ENJOYED

Jose was very nice need more people like him I ENJOYED TALKING TO HIM he was very professional he had a smile while I was talking to him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Barbara Farrer, we are very happy Jose Barradas provided you with such a positive experience! Thank you for your business and this wonderful review!

Have bought many cars from this dealership and am never

Have bought many cars from this dealership and am never disappointed. Have the same salesman every time. He is the Best. Would highly recommend to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nona Of 5, your wonderful feedback and rating mean a lot to us. Thank you for your business and your loyalty! If you have any questions, please give us a call. We're always happy to help!

It was good experience.

It was good experience. The staff was helpful answered all questions. I like the video showing exactly what's wrong with your car. The waiting area was nice and clean, an all around nice environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stephanie, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Hendrick Honda Hickory

I always have a wonderful experience when going into get

I always have a wonderful experience when going into get service on my car ??. Hendrick Honda in Hickory NC is the best. They are awesome ? ?.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bobbi, we're glad to hear we always deliver such a great service experience for you. Kind and thoughtful customers like you are the best! If there's anything further we can do for you, we are happy to help!

I had an excellent experience at Hendrick Honda of

I had an excellent experience at Hendrick Honda of Hickory. My salesperson. Ricky Handoo, was superb. He was chill-in the best sense of the word-but also super efficient in getting me the information I asked for and patient in helping me as I figured out the best car for my life and budget. Truly excellent customer service!!! Charles, in sales, and Ben in finance, were also highly skilled and professional. I highly recommend this dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Deb Rose, thank you for your business! We sincerely appreciate your praise and kind comments about our team! Ricky Handoo and our sales team strive to provide an excellent experience for our customers and we are happy we could assist you. If you need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Looked for several weeks for first car for daughter.

Looked for several weeks for first car for daughter. Wanted either a Honda or Toyota. Had specific colors , pkg, wanted a warranty, priced good. After driving multiple models decided that Camry was her preference. Called and was greeted professionally by Allison whom transferred me to Charles. Charles then heave me to Junior a used car salesman. Both men were great communicators. Prompt and answered my many questions. Junior had several other buyers on site while we were there but gave us proper attention. Highly recommend him for sales. Then I was given to Mike in financial. He was very nice and explained all the options that could be added. Made the experience super easy and fast. He even had a lower interest rate than was quoted by phone when we did the actual paper work. Hope the car ends up being as good as the service. Thanks guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Greer3164, we are very happy to have provided you and your daughter with such a positive experience! We appreciate you sharing the details of your visit, your kind words and your business. Thank you!

Friendliness of service personnel.

Friendliness of service personnel. Great facility for waiting. Snacks provided. Overall a very nice place to do business. Clean facility. Bathrooms clean and no trash on floor or sinks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, we are so pleased you enjoyed your visit to Hendrick Honda Hickory! Thank you for your business and your kind words. We are always happy to help.

I purchased a new vehicle and mark buchanan and William

I purchased a new vehicle and mark buchanan and William McGuire helped make the process easy. I would definitely recommend them to anyone in need of a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Cierra, we are so pleased you enjoyed your visit to Hendrick Honda Hickory! Our team strives to deliver a quick and easy sales process for every customer, and we are glad you found this to be the case. Thank you for your business and for this wonderful review.

Routine service Oil and filter change Top off

Routine service Oil and filter change Top off fluids Check brakes Rotate tires and check remaining tread Sent to my phone a video showing word being done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Thank you!