Reviews
To date has been very accommodating.
To date has been very accommodating. Like the service department. Hope the good experiences keep coming
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com
Excellent experience for the service thanks no waiting
Excellent experience for the service thanks no waiting lest and 10 minutes delivery me car to mi house.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
Great dealer to order a Ranger from, My salesman, Sam
Great dealer to order a Ranger from, My salesman, Sam Noble, was great to work with. I'd by my next car/truck from The Ford Store San Leandro, if Sam was my salesmen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at The Ford Store San Leandro are glad to have you as a customer. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro
Need to improve customer experience Not responding to
Need to improve customer experience Not responding to customers needs regarding updating service issues No call back regarding vehicle repairs
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We sincerely apologize for the lack of communication regarding your service updates. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll use your comments to improve our follow-up process moving forward. If there’s anything still unresolved, please don’t hesitate to reach out directly — we’d be happy to assist. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro
Great customer service and vehicle information
Great customer service and vehicle information instructions, great experience. Great pricing very pleased. Great ride.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro
Great service no complaint on time friendly service
Great service no complaint on time friendly service advisor keep it up will be back before end of year for oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro
The manager Paul was great and professional!
The manager Paul was great and professional! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro
Got a new transmission put in and then they over filled
Got a new transmission put in and then they over filled it with transmission fluid. Ended up going to another dealer to get it corrected after spilling fluid everywhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of service we strive to provide at The Ford Store San Leandro. We’d appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please feel free to contact me at your earliest convenience. — Paige Nash Client Experience Manager 📞 510-347-4174 | 📧 jnash@sanleandroford.com
They change my motor, it too long.
They change my motor, it too long. But I think it all depend how help you, the person that help me this time he help me with everything and finally found the situation with my truck. Thank you Simon
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro
great service and customersupport and service.
great service and customersupport and service. Will be going back for service and nice people
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro