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Meet Jeff Hughes

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Marketing
(143 reviews)

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Reviews

The service department has provided consistently good

The service department has provided consistently good service since I brought my car to them seven years ago.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy we were able to help you out!

Always great service.

Always great service. Very friendly and accommodating. Corey and Brittany are very helpful and thoughtful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

Kevin was my service representative and he did an

Kevin was my service representative and he did an outstanding over an above job with my service. I will always be bringing my car back to kevin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive review!

Cory is the best!

Cory is the best! He cares he really goes above and beyond to help customers! Love Cory! I wish it was more people like him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brandi, reviews like this give us motivation and help us ensure we provide high-quality care.

The service center is respectful and works to reduce

The service center is respectful and works to reduce stress in all interactions. I’ve been treated well by this department so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly and competent staff.

Friendly and competent staff. Service and showroom staff helpful and able to solve issues when they arise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Ron, your wonderful feedback and rating mean a lot to us.

Great customer service from Brittany.

Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments about BMW of Westlake!

Brittaney and her team were awesome to work with!

Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I did the right things to ensure my bmw was good for years to come. If you're looking for someone to take care of your car as much as you do, call Brittaney!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Mike, we are very happy to have provided you with such a positive experience!

Fast service, kept me informed along the way, made

Fast service, kept me informed along the way, made reasonable recommendations. The waiting area was also pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Joe, your satisfaction is our top priority.

The service representative went over and beyond my

The service representative went over and beyond my expectations. The cost of my repairs were expensive. The representative found discounts that made my experience stressful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.