El Dorado Mazda

Went in for a routine oil change. Was not advised that they do NOT accept the gold prepaid oil change service purchased via Mazda directly.

Deceptive Trade Practice. Low-balled trade-in, saying they couldn't sell it, that it would go to auction (exact name of entity escapes me). Less than two weeks later, it is listed for sale on their website, 10K more than they gave me. Ouch. Also, pay attention to deceptive practice of adding the amount of an extended warranty that I clearly said I did not want onto the final bill. When I pointed it out, guy was condescending (said, "Toodly Doo" as I was leaving) Not necessary. Play nice and you have a customer for life (and family members also). Not now. Extremely disappointed. Why lie?

Deceptive online pricing, stalling tactics, and terrible transparency. I am incredibly disappointed with the lack of ethics and transparency at El Dorado Mazda. We were actively trying to purchase a Certified Pre-Owned 2023 Mazda CX-5 (Premium Plus, AWD) for my 16-year-old daughter. When we expressed explicit interest in the vehicle, the sales team attempted to tack on a mandatory, non-negotiable $2,000 "CPO fee" on top of the advertised internet price. To make matters worse, we discovered the exact same vehicle (same VIN) cross-listed at their sister store, El Dorado Chevrolet, for $1,000 less and without the bogus markup. When we pushed back and asked to test drive it, we were told the car was unavailable because it was in the body shop having dents repaired. We offered to look at it as-is and even offered to put a deposit down to secure it, but our requests were ignored. For nearly two weeks, the sales team ghosted our texts, repeatedly tried to steer us toward more expensive vehicles, and kept pushing back the date the car would be "ready." After being assured the vehicle would finally be available, we walked into the dealership today with our checkbook in hand ready to buy. We were casually informed that the car had actually come out of the body shop days ago and was already sold—despite it still actively being listed as available on their website. Car shopping for a teenager is stressful enough without dealership games. Save yourself the headache, hidden fees, and the runaround, and take your business somewhere that respects your time and honors their pricing. We will be taking our checkbook elsewhere.

Awesome! Thank you Aaron and William you always exceed my expectations, I know that I am always in good care when you two take my car. Thank you ?

Told me there are many fixes to be done and gave me all big list which would cause me very very big amount. When asked they simply because we didn?t had vehicle history so added all those. Also for service video recording didn?t show filter issues but added those later when showed them the video why it wasn?t checked then they called someone and showed outside before me leaving.

This is my third purchase at this dealership, and each time has been an amazing experience. They listen to what I want and have not once talked down to me because I?m a woman. I feel like I?m a valued customer from the moment I step foot inside to purchase or to have my vehicle serviced. This is the only dealership I will go to. Thank you Eldorado Cheverlot!

El Dorado Dealership was friendly and helpful in choosing a new car. The purchase was efficient.

A great and positive process of purchasing a vehicle. Received a fair quote from the dealership. Called back in a few days and they honored the quote. The original salesperson was sick so Edgar stepped in and completed a professional and honest sale. Finance office offered add ons but there was no tricks or high pressure nonsense. Recommend El Dorado. (but don't guarantee anything)

Good dealer and I had good experience with Sales person Solomon Kim who had positive attitude and helped me during my purchase.

Solomon and his team did a fantastic job for me. Solomon worked hard to negotiate a good deal on my behalf, and he even personally delivered my vehicle in the evening. He is very pleasant to work with. I appreciate the great experience!