Jim Lupient INFINITI Hours
Jim Lupient INFINITI is Minnesota's most trusted INFINITI dealership and is proud to be a member of the Lupient Automoti
ve Group which has been dedicated to exceptional service since 1969.
"Lupient Automotive Group - Minnesota Driven"
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Dont let this place fool you. It is full of the typical "used car salesman" stereotypes! They do not care about the customer. I purchased a used car... here and found a crack in the windshield driving home from the dealership. I was told by Eric that I should check with my insurance company about repair and if they wouldn't fix it to call the dealership back and they would take care of the repair. Eric claimed he had no idea there was a crack in the windshield. When the glass repairman came to my house, I was told the crack had already been filled and there was nothing he could do. When I contacted the dealership to see what they were going to do to repair it, I was told to contact Darrin the used car sales manager. I have tried calling him, left messages and have never heard back. Eric also wont return an email or offer any form of apology or solution to my problem. Considering how dishonest this entire place is, I'm incredibly nervous about the car I purchased and its actual condition. Do NOT purchase a car here. They are dishonest and provide terrible customer service!
Amanda, we know you've been in contact with Darrin regarding this situation and have discussed the prior repair completed on the windshield. If you d...o have any additional questions, please feel free to contact us directly.
I have purchased my last two vehicles from Jim’s lupient Infinity as the customer service is better than the rest. The salesman and finance manager were... very helpful and respectful of my time ..
Thanks for the 5-Star review, Melissa! We appreciate your continued business and hope to work with you again in the future!
I've purchased a few vehicle from Lupient Infiniti over the years and would never buy from another. They have the best customer service. They take the... time to help You find the perfect vehicle without pressuring You To buy.
Thanks for the 5-Star review, Kim! We're so glad you had an awesome experience with our team and we hope to work with you again in the future!
We relocated from Canada and needed another vehicle. Kerper was patient and kind enough to work with us to get a reliable vehicle. We definitely plan on... going back again in the future.
Thanks for the 5-Star review! We're so glad you enjoyed working with Kerper and hope you love your new vehicle!
Dealer responded quickly and set up appoinment to view the car, the dealership was clean and had fresh cookies and coffee available which was a nice touch.... Glad I worked with them!
Thanks for the 5-Star review, Jason!
BEWARE! If I could rate a negative star, I would. Took our vehicle to them for service. Vehicle was going into limp mode sporadically...imagine traveling... 60 mph on the freeway and then suddenly there is nothing! First time they called and said it was a loose connection on battery cable. Charged me $232. On my way home after picking up the vehicle, it went into limp mode again. Called service and expected to hear we will come and get you or send a tow truck. But instead, I had to wait until the car would move and turned around and went back to the dealership. They then had the car for 5 more days. Finally received a call stating they have no idea what is wrong and wanted to charge $500 to remove the remote start. I asked if that would fix the problem and they said they had no idea. I told them I was not going to pay another $500 if they didn't know it would fix it. Also asked for my $232 back from the first charge as that didn't fix the problem either. They refused. I then received a voicemail from CHAD stating if I did not return the loaner car by 5:00 pm that day, he was going to charge me $35 per day for every day I had it. SERIOUSLY? They were the ones that kept my vehicle because they were completely lost as to what was wrong with it! Upon driving my car home it broke down two more times. The first time I was actually on the phone with NATE, the GM and his response was, well I am going to let you go so you can get somewhere safe and call a tow truck. REALLY? Shouldn't you be calling the tow truck? There was no concern for our safety while driving this car. I then called corporate who stated it is not their policy to allow a vehicle to leave if safety is a concern and it would go further up the chain. Wouldn't you know it, I received a call from NATE simply stating they wish to no longer service our vehicles! Not only do we own an Infinity, but we have had it serviced there for 7 years along with our second car. Do you really want to do business with a dealership that treats their customers like this? To add to all of this, 2 years ago we brought our car to them and it took 3 weeks to fix the car. While fixing it, they broke the catalytic converter. Luckily, we still had a warranty so the $4000 in repairs only cost $100
Thank you for the feedback. We are disappointed to hear that you came away with this impression of our dealership. Customer satisfaction is always o...ur top priority, and we take pride in our service department's capabilities. However, previous interactions that left us concerned for the safety and security of our staff ultimately led to our decision to part ways from servicing your vehicle moving forward.
Vlad and his team at Lupient were excellent to work with!! I was very happy with the buying experience...even on a busy Saturday morning. Everybody was... available and eager to address any and all questions that I had. Love the car!!
Thanks for the 5-Star review, Mitch! We appreciate your business and hope to see you again soon!
I worked with Sandy for my second time in getting a new car. She worked on my behalf to get exactly what I wanted. She helped me with end of lease turn... in insuring there were no surprises. Sandy made the whole experience easy and seamless-exactly as it should be!
Thanks for the 5-Star review, Courtney!
Great dealer to work with. Very friendly and helpful. They even let me try out the car for the weekend to make sure I loved it!
Thanks for the 5-Star review, Haley!
Lease experience couldn't have gone better. Definitely will do business again in the future!
Thanks for the 5-Star review, Tommy! We hope you're enjoying your new vehicle!