Reviews
Write a reviewSmart, friendly, honest
My service manager Dan helped me navigate various warranties to understand coverage. He persuaded the salesman where I got the car to cover the diagno$tic and gave good advice on getting other work covered as well. They were completely honest about the time for the parts to arrive and the labor. It was a pleasure to work with them during a stressful time.
Smart, friendly, honest
My service manager Dan helped me navigate various warranties to understand coverage. He persuaded the salesman where I got the car to cover the diagno$tic and gave good advice on getting other work covered as well. They were completely honest about the time for the parts to arrive and the labor. It was a pleasure to work with them during a stressful time.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service Dept Staff A+
Michael, Moe, and Andy of the service department are very professional and provide a high level of quality customer service over the years I’ve been bringing my cars in for routine maintenance.
Service Dept Staff A+
Michael, Moe, and Andy of the service department are very professional and provide a high level of quality customer service over the years I’ve been bringing my cars in for routine maintenance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-Star review, Mike! We're so happy that you've enjoyed working with Michael, Moe, and the team for years. We truly appreciate it!
Infiniti Lupient/Michael provided the best service
I continue to be impressed with Lupient Infiniti, off 394. I love my Infiniti, and only trust them to take care of keeping it perfectly maintained and safe. I had an issue last week with my car (cadelidic converter) and Michael the Service Manager took exceptional care of me; he always provides amazing service and is extremely knowledgeable and willing to provide options. He was responsive to my issue, got me in fast (and with a car to use), and I got it back, running perfectly. He kept me apprised of the status of repairs needed, explaining things, and went above and beyond!!! He then had my car brought to my work, as I wasn’t able to get away. I always call Michael at Infiniti for service, (and of course cars), and highly recommend them to anyone wanting the best service and vehicle available; they are the best.
Infiniti Lupient/Michael provided the best service
I continue to be impressed with Lupient Infiniti, off 394. I love my Infiniti, and only trust them to take care of keeping it perfectly maintained and safe. I had an issue last week with my car (cadelidic converter) and Michael the Service Manager took exceptional care of me; he always provides amazing service and is extremely knowledgeable and willing to provide options. He was responsive to my issue, got me in fast (and with a car to use), and I got it back, running perfectly. He kept me apprised of the status of repairs needed, explaining things, and went above and beyond!!! He then had my car brought to my work, as I wasn’t able to get away. I always call Michael at Infiniti for service, (and of course cars), and highly recommend them to anyone wanting the best service and vehicle available; they are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5-Star review, Krista! We're so happy that Michael and our team were able to get your vehicle in quickly, resolve the problem, and get your vehicle back to you! We appreciate your business and look forward to your next visit!
I very highly and strongly would recommend Jim Lupient
I very highly and strongly would recommend Jim Lupient Infiniti! Nate, Greg and Julie were all amazing. Nate went above and beyond to make the deal work. Thank you, Nate!! Greg was over the top with his amazing customer service and knowledge of our new QX60. Thank you, Greg! Julie's attentiveness to detail and enthusiastic demeanor made the financial aspect of the deal go smooth. Thank you, Julie!
I very highly and strongly would recommend Jim Lupient
I very highly and strongly would recommend Jim Lupient Infiniti! Nate, Greg and Julie were all amazing. Nate went above and beyond to make the deal work. Thank you, Nate!! Greg was over the top with his amazing customer service and knowledge of our new QX60. Thank you, Greg! Julie's attentiveness to detail and enthusiastic demeanor made the financial aspect of the deal go smooth. Thank you, Julie!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star review! We're so glad you enjoyed working with our team and we appreciate your business!
As expressed before, we had a tight time frame, but Kiana
As expressed before, we had a tight time frame, but Kiana made it work and we are very satisfied with the transaction. We love our QX55!
As expressed before, we had a tight time frame, but Kiana
As expressed before, we had a tight time frame, but Kiana made it work and we are very satisfied with the transaction. We love our QX55!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star review, Dale! We're so glad Kiana could get you in and out in time, enjoy the QX55!
Very Satisfied Experience
We just purchased a used 2021 QX80 from LUPIENT infinity in St. Louis Park. This was our 3rd car purchase at LUPIENT. We continue to be impressed with the service, patience, attention to detail and going the extra mile to assist us with our purchase. Kiana Coombs assisted us with our purchase. So delightful and refreshing to work with a female. She understood our needs, and went the extra mile with our requests. I would highly recommend LUPIENT Infinity as well as Kiana. It was a very pleasant experience and we are extremely happy with our purchase.
Very Satisfied Experience
We just purchased a used 2021 QX80 from LUPIENT infinity in St. Louis Park. This was our 3rd car purchase at LUPIENT. We continue to be impressed with the service, patience, attention to detail and going the extra mile to assist us with our purchase. Kiana Coombs assisted us with our purchase. So delightful and refreshing to work with a female. She understood our needs, and went the extra mile with our requests. I would highly recommend LUPIENT Infinity as well as Kiana. It was a very pleasant experience and we are extremely happy with our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5-Star review! We're so glad you enjoyed purchasing your QX80 from us and we appreciate the kind words about Kiana! Thank yo for your business!
Best dealership hands down
Omg where do I start Kiana the sales rep was beyond amazing, she walked with us step by step throughout the whole process and was very patient and communication was everything. She made everything so easy for us. Thank you for everything:)
Best dealership hands down
Omg where do I start Kiana the sales rep was beyond amazing, she walked with us step by step throughout the whole process and was very patient and communication was everything. She made everything so easy for us. Thank you for everything:)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5-Star review, Morris! We are so glad you enjoyed working with Kiana and truly appreciate your business!
Service is great and is one of the reasons I bought
Service is great and is one of the reasons I bought another Infiniti because of the service received in the past from Moe and the service Team at Jim Lupient. Thanks Again!
Service is great and is one of the reasons I bought
Service is great and is one of the reasons I bought another Infiniti because of the service received in the past from Moe and the service Team at Jim Lupient. Thanks Again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5-Star review! We appreciate your business and will pass your kind words along to Moe!
Exceeded my expectations!
Exceeded my expectations! Extremely professional! Our car deal was a win-win for both! Very satisfied and happy that I went to Lupient Ifinity and met Mark that handled all of my questions and concerns.
Exceeded my expectations!
Exceeded my expectations! Extremely professional! Our car deal was a win-win for both! Very satisfied and happy that I went to Lupient Ifinity and met Mark that handled all of my questions and concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-Star review, Henry! We appreciate your business and are glad to hear you enjoyed working with Mark!
Need more discount coupons please that would make it a
Need more discount coupons please that would make it a lot more attractive for people to bring in their cars
Need more discount coupons please that would make it a
Need more discount coupons please that would make it a lot more attractive for people to bring in their cars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the 5-Star review! We competitively price all our services to provide value every day of the year rather than running specials only valid at certain times.