Reviews
Great service each time comping to Infiniti, top notch
Great service each time comping to Infiniti, top notch employees, guidance, and recommendations that make it a pleasure to work with
Great service each time comping to Infiniti, top notch
Great service each time comping to Infiniti, top notch employees, guidance, and recommendations that make it a pleasure to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review, Chad! We appreciate your kind words!
You gotta love when you go to a dealership and you get
You gotta love when you go to a dealership and you get exactly what you went there for on top of that professional staff
You gotta love when you go to a dealership and you get
You gotta love when you go to a dealership and you get exactly what you went there for on top of that professional staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review!
Deceptive Warranty Practices and Poor Customer
Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall.
Deceptive Warranty Practices and Poor Customer
Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Our lifetime powertrain warranty requires all manufacturer maintenance schedules to be adhered to, which is clearly outlined in all warranty documentation and is declared by both our sales professionals and finance managers at the time of purchase. Your vehicle had over 10,000 miles in overdue services, voiding the lifetime powertrain warranty. There has been, and never will be, any manipulation of service documentation in our service centers.
Deceptive Warranty Practices and Poor Customer
Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall.
Deceptive Warranty Practices and Poor Customer
Deceptive Warranty Practices and Poor Customer Service I purchased a vehicle from Jim Lupient Infinite, lured by their so-called "lifetime powertrain warranty," only to discover the lack of transparency and the near-impossible conditions attached to it. They fail to disclose how strict the preventive service schedule is, making it easy for customers to unintentionally void their warranty. Even a minor delay in services, or trusting service advisors who fail to accurately inform you of what's needed, puts you at risk of losing the warranty entirely. What’s worse is their habit of retroactively changing service records to make it look like you missed required maintenance by a greater margin. This dishonest practice makes customers feel manipulated, and it’s shocking that such behavior is tolerated. The lack of concern from their customer service team is equally maddening. Instead of addressing these issues with care and respect, they dismiss your concerns and provide little to no support. Consumers deserve better. I strongly urge potential buyers to proceed with caution. If you’re considering a purchase here, be aware of the fine print, and don't trust verbal assurances—get everything in writing. This dealership has made me lose trust not only in their brand but in the car-buying process overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our lifetime powertrain warranty requires all manufacturer maintenance schedules to be adhered to, which is clearly outlined in all warranty documentation and is declared by both our sales professionals and finance managers at the time of purchase. Your vehicle had over 10,000 miles in overdue services, voiding the lifetime powertrain warranty. There has been, and never will be, any manipulation of service documentation in our service centers.
All of this was deliberately withheld during my conversation with the F&I director. Furthermore, I was actively discouraged from purchasing an extended service contract due to the so-called “lifetime powertrain warranty” you offered—a tactic that one of your own employees later confirmed as standard practice. Had I been given honest information and purchased the extended service contract, my repair would have been covered. Instead, your deceitful approach led me to trust your organization, a trust that has now been completely shattered. It’s also quite telling that the F&I director was conveniently fired last Friday—right after I started calling attention to your lack of disclosure and blatantly deceptive business practices. This isn’t just an oversight; it’s a calculated betrayal of the trust that any consumer should be able to have in Jim LUPIENT Infiniti.
The claim of over 10k miles in overdue services is yet another blatant lie, maybe if you added up the mileages missed as a cumulation. It’s clear that your organization manipulates the truth whenever it suits your agenda, all while disregarding the very customers who keep your business running. In reality, I have spent over $7,000 on these so-called “late services” in the past 2.5 years—hardly the neglect you’re trying to suggest. You will be hearing from the BBB. And let’s not ignore the fact that your own employees have admitted this issue my car is experiencing is a none issue on my model, even when every recommended service is followed to the letter. Your dishonesty is not only appalling but also systematically ingrained in how you do business.
This establishment is the worst in all of the Twin Cities
This establishment is the worst in all of the Twin Cities area. They sell bad cars.
This establishment is the worst in all of the Twin Cities
This establishment is the worst in all of the Twin Cities area. They sell bad cars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Because this review was left anonymously, we can't ascertain who you are or what you purchased. All of our vehicles are inspected and reconditioned prior to being available for retail sale. If you have any legitimate concerns with your vehicle, you can contact us at 763-546-5577.
I AM A COMBAT VET.
I AM A COMBAT VET. WHEN I COME IN FOR SERVICE I ASK THAT YOU WIPE THE INSIDE OF THE FFONT WINDOW (CAN NOT DO..BAB SCHOLDERS..THANKS TO ARMY TOUR.) HE IS THE ONLY ONE TO DO IT.
I AM A COMBAT VET.
I AM A COMBAT VET. WHEN I COME IN FOR SERVICE I ASK THAT YOU WIPE THE INSIDE OF THE FFONT WINDOW (CAN NOT DO..BAB SCHOLDERS..THANKS TO ARMY TOUR.) HE IS THE ONLY ONE TO DO IT.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review!
Service manager- Bingham very helpful.
Service manager- Bingham very helpful. Great service overall. Would recommend to my friends and family.
Service manager- Bingham very helpful.
Service manager- Bingham very helpful. Great service overall. Would recommend to my friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-star review!
Good personalized service for repairs.
Good personalized service for repairs. Overall very good customer treatment. Only negative is labor rate to change an air filter is the the same as the most complex repair prcedure.
Good personalized service for repairs.
Good personalized service for repairs. Overall very good customer treatment. Only negative is labor rate to change an air filter is the the same as the most complex repair prcedure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review
The staff was very relaxed and did not pressure me into
The staff was very relaxed and did not pressure me into buying. I knew kind of what I wanted and Logan helped me make the right choice for me. Their financial person and Logan both went above and beyond.
The staff was very relaxed and did not pressure me into
The staff was very relaxed and did not pressure me into buying. I knew kind of what I wanted and Logan helped me make the right choice for me. Their financial person and Logan both went above and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We're so happy to hear you enjoyed your experience with our team and we truly appreciate your business!
I inquired about an upscale SUV on your site and I never
I inquired about an upscale SUV on your site and I never heard back from them.
I inquired about an upscale SUV on your site and I never
I inquired about an upscale SUV on your site and I never heard back from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're sorry if you didn't hear back from us, Dan. Sometimes, there may be a typo in the contact information. We do respond to every inquiry promptly, but there may have been an outside factor that we weren't able to overcome here. You are always welcome to call us directly to connect.