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They are not loyalty.
They are not loyalty. They tried to steal money from the clients. We was client for long time but the service becomes worst than several years ago. John and Josh are not loyalty at all.
Jim Falk LEXUS is the worst !
Jim Falk LEXUS is the worst ! They over charge you way over MSRP and the Customer service experience is horrible!!!! The only good thing about this company was my sales rep. Chris Jackson ! He was awesome but everyone else was horrible including the title/lic department and the General Sales Manager John Kim should be fired ! He never returned my calls about getting my issues fixed and this LEXUS purchase was not amazing . Beware of this dealership!!! Scam Alert !
Beware Bait and Switch
I reached out to the dealership about a car today and was sent a spec sheet with the quote "Your Price" which was $62,100. Then after they took all my credit information over the phone to hold the car for me, they quoted me a price of $79,999 for the car!!! I said that your price quoted earlier in the day was a lot less and Joon told me that it was the MSRP that was quoted earlier. "Your Price" and MSRP are different, even I know that. Beware of the bait and switch they do.
Had 3 or 4 different people contact me, all asking the
Had 3 or 4 different people contact me, all asking the same questions, never getting a good answer. Will never work with them. I'm looking for my FIFTH Lexus lease so you would think they would be a little more motivated to make me happy. Guess not.
I was prepared for the usual car jargon bs but it turned
I was prepared for the usual car jargon bs but it turned out this was the most low pressure buying experience I’ve had. Quite entertained by the sales guy
Thank you for the great review! We are thrilled to hear that you had such a seamless and straightforward purchase experience working with the Jim Falk Lexus of Beverly Hills team. Drive safely, and we hope to see you back next time!
This was my first purchase at Jim Faulk, The service was
This was my first purchase at Jim Faulk, The service was great, The experience was good.
We're glad your first buying experience at Jim Falk Lexus of Beverly Hills didn't disappoint! Thank you for the amazing review and for trusting us with your business - we'll be here if you need us down the road! Safe travels!
Jim falk dealership in Beverly Hills is the worst
Jim falk dealership in Beverly Hills is the worst place to get your car from. Deception and hypocrisy to the maxxx!!! Jenny Vuong the sales manager an ideal model for deception..
Jim flack dealership in Beverly Hills is the worst place
Jim flack dealership in Beverly Hills is the worst place to get your car from. Deception and hypocrisy to the maxxx!!! Jenny Vuong the sales manager an ideal model for deception..
Nora, and the general manger, tried to lease us a used...
Nora, and the general manger, tried to lease us a used car driven by the mangers wife with 3,000 miles year 2021. They Told us this was a new can because never been registered. Do not purchase your car they are dishonest and liars , extremely unethical. Had I not noticed the year . They would have gotten away with this sham.
Sales manager provided misinformation regarding the...
Sales manager provided misinformation regarding the features of the car and provided little assistance. We foolishly took is word regarding the features and did not see or drive the leased car as it needed to be delivered to the dealership from another dealer. We have leased many cars from Lexus over the years. This will be the last.