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Reviews
Write a reviewLove my Lexus team who made the experience very...
Love my Lexus team who made the experience very comfortable. John sales manager and Martin were great.
Thank you for the great review, Bella! We appreciate your support and are happy to hear that John and Martin earned your five stars. Drive safely, and we hope to see you back at Jim Falk Lexus of Beverly Hills!
Fast and easy with Martin and Michael. Thank you for...
Fast and easy with Martin and Michael. Thank you for making my experience easy before Christmas!
Thank you for the great review! We appreciate your support and are happy to hear that Martin and Michael delivered such a seamless experience. Drive safely, and we hope to see you back again at Jim Falk Lexus of Beverly Hills!
Great experience. Professional staff. Knowledge. Willing...
Great experience. Professional staff. Knowledge. Willing to go above and beyond. The management team found Ans completed a dealer transfer for the vehicle I wanted with the exact features, and still came in with a much better deal than any of its competitors. This was my second purchase at Jim Faulk, And I will definitely return for a third. HIGHLY RECOMMENDED
Thank you for the great review, Arman! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Jim Falk Lexus of Beverly Hills team. Drive safely in your new vehicle, and we hope to see you back again down the road!
Buyer beware
We’ve bought many Lexus from this dealer. The experiences have generally been quite positive. Not this time. I traded in a leased IS there last week and leased a new UX. The experience was awful. I was lied to, for example….the F Sport package is only cosmetic - NO It is not at all only cosmetic. Turned out they didn’t have an F sport hybrid so they lied to me. I should have know better. They fast talked me about the pricing of the new car and the equity in my lease return. Wow. They made a huge profit and I got taken. It’s my own fault. My past experiences lead me to trust them. That was a big mistake That I will regret for 3 years.
We’ve bought many Lexus from this dealer. The...
We’ve bought many Lexus from this dealer. The experiences have generally been quite positive. Not this time. I traded in a leased IS there last week and leased a new UX. The experience was awful. I was lied to, for example….the F Sport package is only cosmetic - NO It is not at all only cosmetic. Turned out they didn’t have an F sport hybrid so they lied to me. I should have know better. They fast talked me about the pricing of the new car and the equity in my lease return. Wow. They made a huge profit and I got taken. It’s my own fault. My past experiences lead me to trust them. That was a big mistake That I will regret for 3 years.
Awful avoid and avoid this place better dealerships in...
Awful avoid and avoid this place better dealerships in the area would at all recommend
Andy made it fun and worthwhile to get our new Lexus from...
Andy made it fun and worthwhile to get our new Lexus from Jim Falk Lexus.
Thank you for taking the time to review us! We appreciate your support and are happy to hear that Andy went above and beyond to assist with your purchase. Drive safely in your new vehicle, and we hope to see you back again at Jim Falk Lexus of Beverly Hills!
fast and easy. Will recommend with friends and send...
fast and easy. Will recommend with friends and send plenty of family to their way.
Thanks so much for taking the time to let others know what being a guest with Jim Falk Lexus of Beverly Hills is like. We're so grateful to have earned your recommendation and wish you many safe and happy miles!
Friendly sales staff and no pressure selling. Tracy was...
Friendly sales staff and no pressure selling. Tracy was great to work with and very helpful in helping us get the car we want for the price we want,
What a wonderful review! We are delighted to hear that Tracy and our team helped you drive home from Jim Falk Lexus of Beverly Hills in the right car at the right price. Thank you for your business!
Bad customer service Bed Attitude Didint try to help...
Bad customer service Bed Attitude Didint try to help me Didn't help at all
David, I'm very sorry to hear that our team didn't make more of an effort to provide you with courteous care and to lend a hand with your needs. This is certainly not the accommodating service we aim for, and I will share your review with our sales team to ensure we're doing all we can for our guests. I would be grateful to have the chance to learn more detail about your experience so your concerns can be properly addressed. I will try to reach out to you, or you are welcome to contact me at the following number. Thank you, John Kim - General Sales Manager - (310) 274-5200