Jim Falk Lexus of Beverly Hills

From the moment I sent in an inquiry, I received great customer service. Betsy from Internet sales was quick to reply, and very kind and courteous. Jack, from the sales team on the floor was attentive to help, and financing was easy as 1, 2, 3. My only critique of Jim Faulk Lexus of Beverly Hills would be the parking situation. They're currently remodeling their parking structure so you have to vallet your car, and then drive to another location (5 minutes away) to see their used car lot. Other than that, I give them a high recommendation.

Great experience. Maria did fantastic job. Thorough and professional.

I got a Lexus GS460 new from Beverly Hills Jim Falk Lexus. The deal came with complimentary service after 5,000 miles and 10,000 miles. When I got the car I was assured that the first 2 services will cost $0. In the 5,000 miles service the service sales person tried to push a "recomended" additional services of up to $1,000. I declined and requested to do only the dealers required service. At 10,000 my wife took the car and I warned her that the dealer will try to convince her with recomended services and she should decline them all and request only the basic required service. The service sales man advised her that she needs to do an additional service of around $300 otherwise there will be problems with the car. She agreed at first but after she called me and I said that it is just the regular practice of the dealer to charge more she called to cancel the added service and was confirmed that the customer service will advise the service deparrtment not to do the service. Of course when she picked up the car she was charged with the full amount