Reviews
Very good work by Christian repairing the air conditioning on the old (2009) Honda CRV I purchased new from this dealership. Have always had very good experiences with this dealership.
Very good work by Christian repairing the air conditioning on the old (2009) Honda CRV I purchased new from this dealership. Have always had very good experiences with this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Venus! I’m thrilled to hear that Christian did a great job repairing the air conditioning on your 2009 Honda CR-V. It’s fantastic to know that you’ve consistently had positive experiences with Apple Tree Honda. We appreciate your loyalty and look forward to seeing you again for any future needs! Sincerely, Richard Lupo Service Manager 828-684-4400
I had a 10 AM appointment for a Honda recall repair. I was told on the phone, it would be a 2.5 hour maintenance upgrade. I arrived at the dealership at 9:45AM and checked in. It is 2:30 PM and the car has not been serviced. This is the only Honda dealer in the Asheville area. I was told if I rescheduled the service, the same thing( wait time) would occur. I have waited almost 5 hours with no work having been done on the car.
I had a 10 AM appointment for a Honda recall repair. I was told on the phone, it would be a 2.5 hour maintenance upgrade. I arrived at the dealership at 9:45AM and checked in. It is 2:30 PM and the car has not been serviced. This is the only Honda dealer in the Asheville area. I was told if I rescheduled the service, the same thing( wait time) would occur. I have waited almost 5 hours with no work having been done on the car.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with. I understand your frustration regarding the long wait time for your Honda recall repair. I appreciate your feedback, and we're committed to improving our service. Please reach out to me directly at Apple Tree Honda so I can address your concerns. Your satisfaction is important to me, and we hope to make your next visit more efficient. Sincerely, Richard Lupo Service Manager 828-684-4400
Would give zero if I could. During an oil service, they scratched my car (not a small spot). Well they tell me to bring back in and they will repair it. Absolutely the worst mistake I made. Not only does it not match my car it’s not smooth and has bubbles in the paint. The GM Matt refuses to call me back, the service manager will not call me back either. I have reached out to the owners Jason and Kelby Locke.
Would give zero if I could. During an oil service, they scratched my car (not a small spot). Well they tell me to bring back in and they will repair it. Absolutely the worst mistake I made. Not only does it not match my car it’s not smooth and has bubbles in the paint. The GM Matt refuses to call me back, the service manager will not call me back either. I have reached out to the owners Jason and Kelby Locke.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We had a very good experience from the moment we stepped on the lot to the moment we left. We were buying a less expensive used car and were treated the same as if we were buying a top of the line new model. That had not been our experience at other dealers. We appreciate Appletree Hondas professionalism and courtesy.
We had a very good experience from the moment we stepped on the lot to the moment we left. We were buying a less expensive used car and were treated the same as if we were buying a top of the line new model. That had not been our experience at other dealers. We appreciate Appletree Hondas professionalism and courtesy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience at Apple Tree Honda, from start to finish. We strive to treat all our customers with the same level of professionalism and courtesy, regardless of the vehicle they are purchasing. Your feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
We just purchased a 2025 pilot from Apple Tree. Our salesperson was Matt. He is a newer salesperson and he was very personable and listened to all our needs in a vehicle. The transaction was smooth and we drove home that night with a new ride. The new car manager gave us a discount to sweeten the deal. Ask for Matt if you go there, he’ll treat you right. Ray and Colleen, Weaverville
We just purchased a 2025 pilot from Apple Tree. Our salesperson was Matt. He is a newer salesperson and he was very personable and listened to all our needs in a vehicle. The transaction was smooth and we drove home that night with a new ride. The new car manager gave us a discount to sweeten the deal. Ask for Matt if you go there, he’ll treat you right. Ray and Colleen, Weaverville
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We were so please with the help we received from Bob when searching for and purchasing our Honda Pilot. He answered all of our questions and was very knowledgeable. Highly recommend!
We were so please with the help we received from Bob when searching for and purchasing our Honda Pilot. He answered all of our questions and was very knowledgeable. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We had a great experience at Apple Tree with Bob! He answered all of our questions and was very knowledgeable. We appreciated that we did not encounter any pushy sales people like we encountered at other dealerships in the area. The Honda Pilot we were looking at had a scratch that we weren’t happy with - Bob wasn’t either so he got it fixed asap. Highly recommend!
We had a great experience at Apple Tree with Bob! He answered all of our questions and was very knowledgeable. We appreciated that we did not encounter any pushy sales people like we encountered at other dealerships in the area. The Honda Pilot we were looking at had a scratch that we weren’t happy with - Bob wasn’t either so he got it fixed asap. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Caroline! I'm delighted to hear you had a great experience at Apple Tree Honda with Bob. It’s wonderful that he could assist you with your questions and ensure your Honda Pilot was in top condition. I appreciate your recommendation, and we look forward to seeing you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
No inspection done on used Volvo I bought. The computer was dead. After we got a new one, over 100 codes popped up. Had to do an $11,000 repair on engine. Very fortunate that Volvo covered it. But apple tree DID NOT inspect this car in any way, shape or form. Crooks. A/C did not even work. Could not tell because it was winter time.
No inspection done on used Volvo I bought. The computer was dead. After we got a new one, over 100 codes popped up. Had to do an $11,000 repair on engine. Very fortunate that Volvo covered it. But apple tree DID NOT inspect this car in any way, shape or form. Crooks. A/C did not even work. Could not tell because it was winter time.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
terrible service at apple tree, deceitful and dishonest, avoid this place or you will regret it
terrible service at apple tree, deceitful and dishonest, avoid this place or you will regret it
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your concerns. I understand how important it is to have a positive experience at Apple Tree Honda. Your feedback is valuable, and I would appreciate the opportunity to discuss your experience further. Please feel free to reach out to me directly so I can address your concerns. Sincerely, Richard Lupo Service Manager 828-684-4400
Thank you Bod Davis for helping me get a Honda passport. He went above and beyond and I am very pleased with my purchase!!
Thank you Bod Davis for helping me get a Honda passport. He went above and beyond and I am very pleased with my purchase!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car