Reviews
Write a reviewPatience Paid Off
Just leased my 3rd vehicle from Apple Tree Honda thanks to the superior customer service provided by Peter Estrada. It took patience to find the vehicle I wanted but in the end Peter and the team at Apple Tree delivered!
Thank you for sharing your experience, Stefanie! We greatly appreciate your business and look forward to assisting you in the future.
All the sales people talked very fast and just wanted to
All the sales people talked very fast and just wanted to get me in the door to sell me a car. When I got there, I realized I had been given misleading information. It did not set up a foundation of trust.
At your earliest convenience, please give us a call directly. We would like to learn more about your experience and dive into what exactly happened. Matt Sewitsky General Sales Manager 828-684-4400
Great customer service.
Great customer service. They made purchasing very easy and transparent - from beginning to end. Listened to what I wanted and got me in the right car for me.
We appreciate the kind words, Dawn! Thank you for taking a moment to share your experience with the rest of the community.
Extremely service oriented, have used servicing for last
Extremely service oriented, have used servicing for last 6 years recently purchased a new car from Betsy she and team made it very pleasurable!
Thank you for the kind words, Ron! If you ever need any additional assistance, please feel free to let us know. We appreciate you being a part of our community.
Quoted 1.
Quoted 1.5-2 hours Still here after 3 Hire more people or just be honest Spent my time diagnosing the problem on forums. As it turns out it’s a 1700$ problem with the ABS that Honda hasn’t fixed since the car was new in 2014 I’m told the part is indefinitely on back order and not available even if I wanted to fix it So long, resale value Thanks guys Selling vehicle so I never have to return My old 2002 civic is probably still running fine Done with Honda F this dealer Thanks for listening
At your earliest convenience, feel free to give us a call so that we can look into your experience. We strive towards providing the highest quality of service, and sometimes that may take longer than expected. That said, we would be more than happy to dive into your visit, the services, and what required the length of your waiting period. Richard Lupo Service Manager 828-684-4400
They showed a Honda crosstour when I inquired about they
They showed a Honda crosstour when I inquired about they said it was already gone but they had other car, they did this with two different crosstours, just a bait and switch scam to get you to the dealership
Hello, Nick. It looks like you were unable to get the vehicle you inquired about. At your earliest convenience, please feel free to reach out so that we can look into what exactly you're looking for (trim, price range, etc.) and have our Product Specialists see what they can do. Matt Sewitsky (828) 684-4400
Very friendly, fast and efficient.
Very friendly, fast and efficient. Nick was an excellent salesman and Zach was very efficient. Would recommend this dealership over and over. I bought two cars there and have been pleased with both
Congratulations on the two cars, Tyarber! We appreciate you taking the time to share your thoughts. If you ever need additional assistance, be sure to let us know!
Outstanding salesman and manager to deal with
I drove 2.5 hours to look at one of the used vehicles Apple Tree had listed and was unable to finalize a deal with them that evening after calling back the following day they did everything in their power to find a way for me to buy that vehicle. Long story short Darrell Steenwyk who was the salesperson I dealt with and Chris Hagelios the Sales manager were outstanding to work with they spent their entire day making sure we could come to a reasonable and best way for me to by the vehicle.
Hello, Troy! Thank you for taking the time to visit us, as well as sharing your experience with the rest of the Cars.com community. Welcome to our Apple Tree family!
UNPROFESSIONAL
In November I purchased a BMW from Apple Tree. They provided us with the carfax report and you would think coming from a legit dealership that the car would not have any issues and at first it did great. In late December I noticed that there was a jerking when shifting gears. I decided to take it to the BMW dealership to have it looked at. I then get a call from BMW later the same day explaining what was wrong with the car, I explain to them that I have a warranty on the car that we paid for when purchasing. I was told that the warranty was void due to a bad seal around the trunk that was causing a fuel electrical issue among other things that came to some a here around 3800 to 4000 dollars of repairs. I left a review on Appletrees Google with a number to call and talk to them about the issues. I have attempted to call multiple times even spoke to a couple people that said they would make sure to have Matt Sewickzy to contact me back. I still have HEARD NOTHING!!!! I truly don't know how much more unprofessional one business can be. You would think when spending thousands of dollars a business would back there product or maybe at least return a phone call...
Hello, Louis. We never strive for anything but a pleasant and memorable experience for our guests. Your frustration is understood, and we're hoping you'll give us a call so that we can finally connect and work towards a positive resolution. Matt Sewitsky General Sales Manager (828) 684-4400
In November I purchased a BMW from Apple Tree. They...
In November I purchased a BMW from Apple Tree. They provided us with the carfax report and you would think coming from a legit dealership that the car would not have any issues and at first it did great. In late December I noticed that there was a jerking when shifting gears. I decided to take it to the BMW dealership to have it looked at. I then get a call from BMW later the same day explaining what was wrong with the car, I explain to them that I have a warranty on the car that we paid for when purchasing. I was told that the warranty was void due to a bad seal around the trunk that was causing a fuel electrical issue among other things that came to some a here around 3800 to 4000 dollars of repairs. Now my car is back in the shop again with something wrong with the engine. I left a review on Appletrees Google with a number to call and talk to them about the issues. I have attempted to call multiple times even spoke to a couple people that said they would make sure to have Matt Sewickzy to contact me back. I still have HEARD NOTHING!!!! I truly don't know how much more unprofessional one business can be. You would think when spending thousands of dollars a business would back there product or maybe at least return a phone call
Hello, lexingtonboi79. We never strive for anything but a pleasant and memorable experience for our guests. Your frustration is understood, and we're hoping you'll give us a call so that we can finally connect and work towards a positive resolution. Matt Sewitsky General Sales Manager (828) 684-4400
Matt i have attempted to contact you multiple times and even left messages with the reception to give to you with no response back and i would leave a message on your voicemail but your mailbox is full and will not accept messages. You have my information and you can contact me from one of the many messages i have left for you....