Apple Tree Honda

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere.

I was an out of state buyer and recently purchased a used car from this dealership. When the vehicle arrived it was inoperable and other equipment did not work (A/C, Radio, and Transmission). Contacted the dealership to ask why did not disclose any of these issues as being problems prior to my delivery and they stated it’s an As Is purchase. But you advertise the vehicle with this equipment, no mention it is inoperable. (They were marketing to sell this vehicle for $19,000 over and above what they purchased the car for 8 month ago). Then the GSM hung up the phone on me. Stay away from this company and buy your car elsewhere.

If I could give 0 stars to this service I would. On 8/16, I arrived for my 9:20 appointment at 9:18. As I was waiting to get checked in, I overheard one technician say to another, "I told her (walk in) that we could get her done by 11:30." I then got checked in and began my wait. At 10:50, I texted to find out what was taking so long. I received a text that said "we are backed up" At 11am, the girl with the walk in appointment checked out and left. I then sent a message indicating that I had an another appointment that I needed to get to. I received a response stating that someone could drop me off at said appointment if it was close. I replied that my appointment was in Morganton. I then received a message "we will put a rush on it". At 11:28; after waiting 2 hours for a simple oil change, I sent a message stating that I had to leave in 5 minutes or that I would be late for my next appointment. I was finally able to check out at 11:33. I asked about my breaks, the technician said they were fine. However, when I looked at my paperwork it is indicated that my breaks are in the yellow zone, follow up is needed and that I declined services.. I was only given a simple apology for the delay. The services that I received should have at least been discounted, if not free. I am highly disappointed in your service department.

Our experience with Appletree Honda has been amazing,,,The professionalism, courtesy and above all the exceptional care we have received each and every time with Caleb in the Service department brings us back year after year..Appletree employs wonderful people, and Caleb is one of the very best!

Purchased a 2022 honda ridgeline. It was one of the best experiences I have had buying a car......thanks to Betsy Woods, who was patient, entertaining and knowledgeable. I would only buy from Apple Tree if Betsy was there. Ellen Raffel Miller and Les Barnett

As always, Joseph Gutierrez did a fantastic job in taking care of the maintenance scheduled for my Honda Accord. It's great to know I can count on his leadership, knowledge and dedication to service.

My deal was great and the car cosmetically was immaculate. However, when I test drove the car the brake rotors were terrible. This was fixed but I took it home and had it looked at Discount tire and learned that the rear brake rotors were completely gone. The tires show uneven wear which Create excessive road noise The Lugnuts were of the wrong size and did not tightly hold the rim to the axle. The dealerships seemed like very nice people and I expected that they would prep the car properly. It is clear that no maintenance was done on this vehicle for brakes and tires. I don’t get taken very often I was very disappointed with this dealerships lack of mechanical preparation of this vehicle. It will cost me at least $1500 to bring this vehicle up to par.

I know nothing about this dealership. It was only recommended to me by someone selling a VW van.

Joe Gutierrez at Appletree Honda Service Department has always provided an excellent experience for me and my wife. His evaluation of our car’s condition and needs is always spot on. His time and price estimates are accurate, but sometimes it costs less and the job(s) are completed in less time. He keeps me appraised of the progress during and advises what needs to be done in the future. Thank you Joe!

Betsy worked hard and quickly to get us a new Ridgeline. Great service and people. All of my questions were answered by the knowledgeable coworkers.