Orr Nissan

I am sharing this experience on behalf of my 70-year-old grandmother, who purchased a used 2023 Nissan Rogue from Orr Nissan Bossier in March 2026. Approximately seven months and 9,000 miles after purchasing the vehicle, it became inoperable. On October 20, 2026, we received a repair estimate totaling $8,558.09, including concerns involving engine misfires, the EGR system, and suspension components. My grandmother still owes approximately $24,000 on this vehicle and relies on dependable transportation to get to work. This situation has created a significant financial and personal hardship. What has been particularly disappointing is how the dealership has handled our concerns. We have requested clarification regarding the extended service contract and why the repairs were reportedly not covered. To date, we have not received a written coverage determination. On October 24, I visited Orr Nissan Bossier in person to speak with management. Despite repeated requests, I was unable to obtain the General Manager's email address, and a promised meeting with a sales manager never occurred. When I eventually spoke with the General Manager by telephone, he stated, "I thought you were a Dr. and not a mechanic." I considered this response dismissive and unprofessional. I understand that purchasing a used vehicle comes with certain risks. However, I also believe customers deserve transparency, professionalism, and reasonable assistance when serious mechanical problems arise shortly after a purchase. As of this review, we are still awaiting a satisfactory written explanation and resolution. I am extremely disappointed with this experience and would encourage prospective customers to carefully review their warranty and service contract documents before purchasing a vehicle from this dealership.

I am extremely disappointed with Orr Nissan Bossier and the treatment my 70-year-old grandmother has received following the purchase of her used 2023 Nissan Rogue in March 2026. Approximately seven months and 9,000 additional miles after purchase, the vehicle became inoperable. On October 20, 2026, the dealership identified significant mechanical problems, including engine misfires and deteriorating suspension components, and provided a repair estimate of approximately $8,558. Although the purchase paperwork appears to include an extended service contract, we were verbally informed that the repairs would not be covered. We have not received a written explanation of the denial. On October 24, I personally visited the dealership as my grandmother's Financial/Durable Power of Attorney. Despite repeated requests, I was unable to obtain the General Manager's email address. I was also told the Sales Manager would meet with me, but that meeting never happened. When the General Manager eventually contacted me by telephone, he stated, "I thought you were a Dr. and not a mechanic." I considered this remark dismissive and highly unprofessional. My grandmother continues making payments on a vehicle with approximately $24,000 remaining on the loan while struggling to obtain reliable transportation to work. I understand that mechanical problems can occur with used vehicles. However, my concerns involve the dealership's handling of this situation, the lack of transparency regarding warranty coverage, and the difficulty obtaining meaningful assistance from management. I expected professionalism, accountability, and a genuine willingness to help resolve a serious customer concern. Unfortunately, that has not been my experience. I have escalated this matter through formal consumer complaint channels and am seeking a fair resolution. Based on my experience, I cannot recommend Orr Nissan Bossier at this time. I encourage prospective customers to carefully review all warranty documents, request written explanations of coverage, and independently inspect any used vehicle before purchasing.

Customer service was excellent 10/10 experience I worked with Mr Greg and he made my experience even better then I could ever imagined !

Parker was low pressure and helped us find the perfect low mileage used vehicle at a decent price. The price was not astonishing, but it was fair according to the market. She also helped make sure the detailing and minor aesthetic repairs got taken care of afterwards. Finally, she was great at connecting with my kids. Jacob in finance was also a pleasure to work with. He was funny and we did not feel pressured to do anything we weren't comfortable with. Great job, Parker and Jacob. And thanks for working late into the night.

Parker was low pressure and helped us find the perfect low mileage used vehicle at a decent price. The price was not astonishing, but it was fair according to the market. She also helped make sure the detailing and minor aesthetic repairs got taken care of afterwards. Finally, she was great at connecting with my kids. Jacob in finance was also a pleasure to work with. He was funny and we did not feel pressured to do anything we weren't comfortable with. Great job, Parker and Jacob. And thanks for working late into the night.

Customer service after the sale has been very disappointing for a few reasons. The biggest disappointment is how the new car sales manager Chris treats customers. Three weeks after buying a brand new Nissan Pathfinder I found out I had a bad oil leak that had shorted out some sensors. This was just a couple of days before I needed to leave town in my new car. Parts wouldn’t be in before I needed to leave. That situation stinks anytime, but especially when your car is only 3 weeks old. But stuff happens, and I assume that the dealership will take care of the customer- so I went to the new sales manager Chris to see if he could help me arrange driving a vehicle of equal caliber to mine until mine was fixed. He was very combative, condescending, beyond rude, and unprofessional. I’m not sure how he has a job at all if that’s how he treats his customers. When I was looking to purchase my new vehicle- the one I really wanted wasn’t in stock, but they had one coming in on transport soon. To try and secure the sale- they offered to let me drive a new vehicle off the lot of equal caliber to the one I wanted- until mine came in. I was told to drive it like it was mine- until mine came in. I didn’t wind up needing that car because mine came in sooner than expected. But now that contracts are signed, and I actually need a vehicle- that’s all out the window. The conversation I had with Chris makes me regret ever doing business with Orr Nissan of Bossier.

Customer service after the sale has been very disappointing for a few reasons. The biggest disappointment is how the new car sales manager Chris treats customers. Three weeks after buying a brand new Nissan Pathfinder I found out I had a bad oil leak that had shorted out some sensors. This was just a couple of days before I needed to leave town in my new car. Parts wouldn’t be in before I needed to leave. That situation stinks anytime, but especially when your car is only 3 weeks old. But stuff happens, and I assume that the dealership will take care of the customer- so I went to the new sales manager Chris to see if he could help me arrange driving a vehicle of equal caliber to mine until mine was fixed. He was very combative, condescending, beyond rude, and unprofessional. I’m not sure how he has a job at all if that’s how he treats his customers. When I was looking to purchase my new vehicle- the one I really wanted wasn’t in stock, but they had one coming in on transport soon. To try and secure the sale- they offered to let me drive a new vehicle off the lot of equal caliber to the one I wanted- until mine came in. I was told to drive it like it was mine- until mine came in. I didn’t wind up needing that car because mine came in sooner than expected. But now that contracts are signed, and I actually need a vehicle- that’s all out the window. The conversation I had with Chris makes me regret ever doing business with Orr Nissan of Bossier.

My mom was having issues with the air conditioning in her car and crystal and her team helped and got it fixed!!

I have bought numerous cars and always bring them for service. Every visit between sales and service has been outstanding. I recommend Orr Nissan Bossier for buying your vehicles and getting them serviced. Thank you so much for taking care of all my auto needs.

I recently bought a 2024 Toyota Corolla LE and cannot say enough good things about the team. From start to finish, the entire car-buying process was completely smooth, transparent, and entirely stress-free—they even delivered the car straight to me! Zackery Johanson and Jacob Wilson were incredibly nice and conducted themselves with total professionalism the entire time. Honestly, the only problem I had was that I wish I could have stayed and talked to them more, or that I could buy another car from them right now! Go see them if you want an honest, seamless experience.