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Peter Pan BMW

(790 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(790 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peter Pan BMW from DealerRater.

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pleasantly surprised- great car buying experience

Victor Hung made my first lease experience pleasant. Gave me a good deal without me spending much time negotiating. The financing person also made my experience easy and enjoyable. This was such a positive experience than my Audi purchase six years ago.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're glad to hear Victor went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new leased Audi! We are looking forward to taking care of any of your auto needs for years to come!

Great service!

Fantastic service, the easiest car lease ever. Adam Locke was knowledgable and informative and what's usually an excruciating process went quickly and smoothly. I got a wonderful deal on a beautiful car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review, Lisa! We're happy to hear that Adam was so helpful. We'll be sure to pass along your kind words. We appreciate your business and hope to see you again!

Best BMW Customer Experience and Righteous Deal

Thinking seriously about purchasing a BMW? You should speak to Adam Locke. Reach out on the Peter Pan BMW website. Start here. Really. Do you like saving time and energy? Would you like to secure the vehicle you want without hassles about a truly great deal? Talk to Adam Locke. You don’t have to talk to anyone else. He and his associate Khalil Manneh are total professionals. Khalil literally unwrapped my prospective 430i Coupe to enable me to test drive the car. My car confirmed that BMW makes the ultimate driving machine. I rate my customer experience a solid 10. This is my third BMW purchase and the first at Peter Pan BMW. By far the smoothest, hassle free and satisfying ultimate customer experience was with Adam and Khalil.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the amazing review, Jeffrey! We're so happy to see that Adam went above and beyond to serve you and earned your recommendation. Congratulations on your purchase; we look forward to working with you again.

BMW X3

Great service and customer care. Adam Locke was exceptional! He followed up in a timely fashion and offered a good deal based on my preferred options.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the wonderful review! We can't wait to share your kind words with Adam. We hope to be of service to you again in the future.

Adam Locke...the BEST

Adam Locke sold the car to us and he was the absolute BEST. I highly recommend that you work with him. The best that we've worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Peter Pan BMW is a superior dealership

While most people dislike shopping for a new car I accept it as a challenge. I have had both good and bad experiences over the years. As this was the first BMW I have purchased I wanted to make sure that I did adequate research and visited six dealerships. My final selection was with Adam L. and Doug M. of Peter Pan BMW. They earned my trust and my business. -Honest, straightforward assistance from day one. -Kept me informed of special promotions and the logistics of delivery (car was special ordered from Munich). -When I had questions, they were answered promptly. I was also introduced to a number of different BMW Product Genius Assistants for technical advice. -No high-pressure sales effort. Very cordial and professional communications throughout the transaction. -Very satisfied with my price and the entire purchase and delivery process. -Have already referred friends to Peter Pan because of the superior treatment I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thank You Adam Locke and Patrick Castano!

Adam Locke and Patrick Castano were super helpful. From the time my husband and I got there til we got done with all the paperwork. They took the time to help me get to know my new car! lol... Thank You, Adam and Patrick, for all your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Adam Locke is amazing!

Adam Locke was amazing. I told him what I was looking for and he stayed on it until he found it. I love my new car! Thank you, Adam, for great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Talk to Adam Locke at Peter Pan BMW

If you are looking for a new BMW ask for Adam Locke. He was super helpful, attentive, and easy to work with and helped me get an amazing new BMW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Customer

Adam Locke was very helpful in assisting me purchasing a pre-owned , certified X3 from Peter Pan. I looked on line at their inventory and the next day received an email from Adam offering his assistance. I made an appointment to meet Adam and he showed me all the cars that met my criteria, explained the different options on each of the cars I was interested in and selected one that we took for a test ride. I decided to purchase the car and Adam handled the transaction in a very professional and friendly manner. Very pleased with my purchase and the staff at Peter Pan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear Adam went above and beyond to assist you with a high level of customer service throughout the process. Congratualtions on your brand new X3! We hope you continue to love your brand new ride, and We look forward to taking care of any of your auto needs for years to come.