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Peter Pan BMW

(824 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:30pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Inventory

  • No photo available
    BMW Certified
    2024 BMW X5
    20,217 mi.
    $54,888
  • No photo available
    BMW Certified
    2024 BMW M340
    27,470 mi.
    $53,888
  • No photo available
    BMW Certified
    2024 BMW X5
    20,552 mi.
    $56,888
  • No photo available
    BMW Certified
    2023 BMW X3
    17,467 mi.
    $35,888
  • No photo available
    BMW Certified
    2023 BMW X3
    23,434 mi.
    $36,888
See all 34 vehicles from this dealership.

Meet our employees

Reviews

(824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peter Pan BMW from DealerRater.

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Great to work with. Everything went very smooth and I didn’t have a problem with anything at all

Great to work with. Everything went very smooth and I didn’t have a problem with anything at all

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your smooth experience with Peter Pan BMW. We appreciate your feedback.

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I’ve purchased a lot of cars over the years — probably two a year on average — and I can honestly say this was the best car-buying experience I’ve ever had. Johnny at Peter Pan BMW took care of me from start to finish and made what is usually a stressful and time-consuming process incredibly smooth, efficient, and fast. For the first time in my life, I truly felt taken care of during a car purchase. I felt like I could genuinely trust my salesperson, which is rare these days. Johnny handled everything, stayed on top of every detail, communicated clearly, and made the entire experience feel effortless. It was honestly a breath of fresh air and actually made the car-buying process enjoyable. Huge thank you to Johnny and the team at Peter Pan BMW. If you’re buying a BMW, ask for Johnny — you’ll be glad you did.

I’ve purchased a lot of cars over the years — probably two a year on average — and I can honestly say this was the best car-buying experience I’ve ever had. Johnny at Peter Pan BMW took care of me from start to finish and made what is usually a stressful and time-consuming process incredibly smooth, efficient, and fast. For the first time in my life, I truly felt taken care of during a car purchase. I felt like I could genuinely trust my salesperson, which is rare these days. Johnny handled everything, stayed on top of every detail, communicated clearly, and made the entire experience feel effortless. It was honestly a breath of fresh air and actually made the car-buying process enjoyable. Huge thank you to Johnny and the team at Peter Pan BMW. If you’re buying a BMW, ask for Johnny — you’ll be glad you did.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your detailed feedback and are glad your car-buying experience was smooth and efficient. Our team at Peter Pan BMW values trust and clear communication. Thank you for choosing us.

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I highly recommend Javed and Ivy for making my car buying experience easier. They were patient and transparent about BMW pricing. I completed two test drives before making a decision on my new car.

I highly recommend Javed and Ivy for making my car buying experience easier. They were patient and transparent about BMW pricing. I completed two test drives before making a decision on my new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending our team at Peter Pan BMW. We're glad the test drives and pricing transparency helped with your decision. Enjoy your new car.

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I has the best experience with Adam Locke. He was very professional, personable and friendly

I has the best experience with Adam Locke. He was very professional, personable and friendly

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We appreciate your feedback about our team at Peter Pan BMW.

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I got excellent customer services from first visit including, explanation of model and available options for Victor Hung. I also got an excellent information about the car itself from Chris Yu during a test drive and at a detail car setup after sale. I also had a good experience with the finance manager, whose name I forget, when I finalize the purchase with him. Nice experience overall.

I got excellent customer services from first visit including, explanation of model and available options for Victor Hung. I also got an excellent information about the car itself from Chris Yu during a test drive and at a detail car setup after sale. I also had a good experience with the finance manager, whose name I forget, when I finalize the purchase with him. Nice experience overall.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Peter Pan BMW. We appreciate your detailed feedback and are glad to hear about the positive interactions throughout your purchase process.

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Very efficient and professional. Good inventory. Convenient location. Good layout of office space by functional area.

Very efficient and professional. Good inventory. Convenient location. Good layout of office space by functional area.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing our efficiency and professional approach. We're glad you found our inventory and location convenient. Your feedback about our office layout is appreciated by the Peter Pan BMW team.

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Purchased 4 BMWs from Peter Pan in San Mateo. Adam and team make the car buying experience really easy.

Purchased 4 BMWs from Peter Pan in San Mateo. Adam and team make the car buying experience really easy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Peter Pan BMW for your BMW purchases. We appreciate your feedback about our team making the process easy.

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very nice recent purchase experience on our 2026 x7. Good pre sales and post sales interactions. Very positive and professional attitudes

very nice recent purchase experience on our 2026 x7. Good pre sales and post sales interactions. Very positive and professional attitudes

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with the 2026 X7 purchase. We're glad our team could assist you before and after the sale. We appreciate your feedback at Peter Pan BMW.

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here is 15 words about the dealership since you want 15, they're very good

here is 15 words about the dealership since you want 15, they're very good

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback. We appreciate your support of Peter Pan BMW.

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I am really surprised to have seen all the positive reviews for Peter Pan BMW because my personal experience with this dealership over the last ~30 days has been abysmal. If you are an out-of-state buyer, don't bother. These guys will actively do anything and everything they can to prevent you from being able to successfully purchase a vehicle from their dealership. They said as much, preferring to sell to someone who will come back for repeat business and presumably the ongoing car maintenance as well. While I can respect and appreciate this consideration, I would have expected more transparency in the process as opposed to poor communication, a lack of prioritization, incorrect information, and just a generally "lets drag it out and hope an in state buyer emerges" approach. If local, I'm sure your experience will be great. If you're an experienced buyer of out-of-state used vehicles, don't waste your time.

I am really surprised to have seen all the positive reviews for Peter Pan BMW because my personal experience with this dealership over the last ~30 days has been abysmal. If you are an out-of-state buyer, don't bother. These guys will actively do anything and everything they can to prevent you from being able to successfully purchase a vehicle from their dealership. They said as much, preferring to sell to someone who will come back for repeat business and presumably the ongoing car maintenance as well. While I can respect and appreciate this consideration, I would have expected more transparency in the process as opposed to poor communication, a lack of prioritization, incorrect information, and just a generally "lets drag it out and hope an in state buyer emerges" approach. If local, I'm sure your experience will be great. If you're an experienced buyer of out-of-state used vehicles, don't waste your time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Your feedback is important to us here at Peter Pan BMW, and I would appreciate the opportunity to speak with you about your overall experience with our Sales Team when purchasing a vehicle from out of state. Please email me with your preferred contact information. Thank you, Gary Hutchinson Peter Pan BMW GHutchinson@penskeautomotive.com

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