Reviews
Great to work with. Everything went very smooth and I didn’t have a problem with anything at all
Great to work with. Everything went very smooth and I didn’t have a problem with anything at all
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your smooth experience with Peter Pan BMW. We appreciate your feedback.
I’ve purchased a lot of cars over the years — probably two a year on average — and I can honestly say this was the best car-buying experience I’ve ever had. Johnny at Peter Pan BMW took care of me from start to finish and made what is usually a stressful and time-consuming process incredibly smooth, efficient, and fast. For the first time in my life, I truly felt taken care of during a car purchase. I felt like I could genuinely trust my salesperson, which is rare these days. Johnny handled everything, stayed on top of every detail, communicated clearly, and made the entire experience feel effortless. It was honestly a breath of fresh air and actually made the car-buying process enjoyable. Huge thank you to Johnny and the team at Peter Pan BMW. If you’re buying a BMW, ask for Johnny — you’ll be glad you did.
I’ve purchased a lot of cars over the years — probably two a year on average — and I can honestly say this was the best car-buying experience I’ve ever had. Johnny at Peter Pan BMW took care of me from start to finish and made what is usually a stressful and time-consuming process incredibly smooth, efficient, and fast. For the first time in my life, I truly felt taken care of during a car purchase. I felt like I could genuinely trust my salesperson, which is rare these days. Johnny handled everything, stayed on top of every detail, communicated clearly, and made the entire experience feel effortless. It was honestly a breath of fresh air and actually made the car-buying process enjoyable. Huge thank you to Johnny and the team at Peter Pan BMW. If you’re buying a BMW, ask for Johnny — you’ll be glad you did.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your detailed feedback and are glad your car-buying experience was smooth and efficient. Our team at Peter Pan BMW values trust and clear communication. Thank you for choosing us.
I highly recommend Javed and Ivy for making my car buying experience easier. They were patient and transparent about BMW pricing. I completed two test drives before making a decision on my new car.
I highly recommend Javed and Ivy for making my car buying experience easier. They were patient and transparent about BMW pricing. I completed two test drives before making a decision on my new car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending our team at Peter Pan BMW. We're glad the test drives and pricing transparency helped with your decision. Enjoy your new car.
I has the best experience with Adam Locke. He was very professional, personable and friendly
I has the best experience with Adam Locke. He was very professional, personable and friendly
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We appreciate your feedback about our team at Peter Pan BMW.
I got excellent customer services from first visit including, explanation of model and available options for Victor Hung. I also got an excellent information about the car itself from Chris Yu during a test drive and at a detail car setup after sale. I also had a good experience with the finance manager, whose name I forget, when I finalize the purchase with him. Nice experience overall.
I got excellent customer services from first visit including, explanation of model and available options for Victor Hung. I also got an excellent information about the car itself from Chris Yu during a test drive and at a detail car setup after sale. I also had a good experience with the finance manager, whose name I forget, when I finalize the purchase with him. Nice experience overall.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our team at Peter Pan BMW. We appreciate your detailed feedback and are glad to hear about the positive interactions throughout your purchase process.
Very efficient and professional. Good inventory. Convenient location. Good layout of office space by functional area.
Very efficient and professional. Good inventory. Convenient location. Good layout of office space by functional area.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our efficiency and professional approach. We're glad you found our inventory and location convenient. Your feedback about our office layout is appreciated by the Peter Pan BMW team.
Purchased 4 BMWs from Peter Pan in San Mateo. Adam and team make the car buying experience really easy.
Purchased 4 BMWs from Peter Pan in San Mateo. Adam and team make the car buying experience really easy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Peter Pan BMW for your BMW purchases. We appreciate your feedback about our team making the process easy.
very nice recent purchase experience on our 2026 x7. Good pre sales and post sales interactions. Very positive and professional attitudes
very nice recent purchase experience on our 2026 x7. Good pre sales and post sales interactions. Very positive and professional attitudes
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with the 2026 X7 purchase. We're glad our team could assist you before and after the sale. We appreciate your feedback at Peter Pan BMW.
here is 15 words about the dealership since you want 15, they're very good
here is 15 words about the dealership since you want 15, they're very good
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback. We appreciate your support of Peter Pan BMW.
I am really surprised to have seen all the positive reviews for Peter Pan BMW because my personal experience with this dealership over the last ~30 days has been abysmal. If you are an out-of-state buyer, don't bother. These guys will actively do anything and everything they can to prevent you from being able to successfully purchase a vehicle from their dealership. They said as much, preferring to sell to someone who will come back for repeat business and presumably the ongoing car maintenance as well. While I can respect and appreciate this consideration, I would have expected more transparency in the process as opposed to poor communication, a lack of prioritization, incorrect information, and just a generally "lets drag it out and hope an in state buyer emerges" approach. If local, I'm sure your experience will be great. If you're an experienced buyer of out-of-state used vehicles, don't waste your time.
I am really surprised to have seen all the positive reviews for Peter Pan BMW because my personal experience with this dealership over the last ~30 days has been abysmal. If you are an out-of-state buyer, don't bother. These guys will actively do anything and everything they can to prevent you from being able to successfully purchase a vehicle from their dealership. They said as much, preferring to sell to someone who will come back for repeat business and presumably the ongoing car maintenance as well. While I can respect and appreciate this consideration, I would have expected more transparency in the process as opposed to poor communication, a lack of prioritization, incorrect information, and just a generally "lets drag it out and hope an in state buyer emerges" approach. If local, I'm sure your experience will be great. If you're an experienced buyer of out-of-state used vehicles, don't waste your time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your feedback is important to us here at Peter Pan BMW, and I would appreciate the opportunity to speak with you about your overall experience with our Sales Team when purchasing a vehicle from out of state. Please email me with your preferred contact information. Thank you, Gary Hutchinson Peter Pan BMW GHutchinson@penskeautomotive.com