Fred Anderson Toyota of Asheville

Anthony, Thank you for giving us the opportunity to make things right with you. We hope the credit we provided for your oil change shows you how much customer service means to us. We look forward to continuing to show you that on your next visit. Should you need anything else in the meantime, please don't hesitate to contact us.

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Toyota of Asheville. Feel free to reach out to us if you need anything. Have a wonderful day.

Rejames, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Toyota of Asheville! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rick, Thank you so much for your kind words and your recent purchase. Customer service is very important to us and it makes so happy to hear you enjoyed your experience with us. We hope you have a wonderful day!

Thank you so for sharing about your experience with Zach. We appreciate your purchase and look forward to helping you again in the future. Have a great day!

Charles, We would like to speak with you so we can work to make this situation right. Please give our Service Manager, Brian Surrett a call at your convenience at 828-365-1613.

We are sorry to hear about your recent experience. We tried everything in our power to make the situation right with you and accommodate all of your requests. We hope that you understand some things are out of our control but that we always do our best to ensure all of our customers leave having had a good visit. Should you need anything else please feel free to contact us.

That's a complete and utter mischaracterization. What issue are you even referring to that you tried to accommodate? Note the lack of any details in your message - I need a little clarity as I don't know what issue you're referring to that you "tried to accommodate". Ultimately the problem is consistently awful customer service. We're talking really basic stuff, like picking up the phone. I have had to wait 15 minutes each time I call to get routed through a 3rd party answering service *before* I can even talk to a service advisor. Furthermore, why doesn't your staff provide direct phone numbers to reach them? We didn't get a number to call from either Kevin or Wayne if there was a problem or a question. Wayne, the service manager, has a dumb email signature that only has his name and title - why no contact phone number? Wayne also took nearly a full day to email me back and only did so when I gave him an ultimatum to accommodate a request or cancel the appointment. I tried to call Wayne earlier in the day but again, no phone number and I did not have time at work to sit on hold with the answering service; frankly using an answering service at such a small establishment shows contempt for the customer. Do you guy's intentionally provide bad customer service? I don't understand how you can be so consistently bad without it being intentional! The onlyway to make this right is to replace my squeaking caliper for free and give me a loaner while you do it. I know you guys don't care and won't be willing to do what it takes to make this right.

Thank you for sharing about your experience with Brandon and the team at Asheville Toyota. We appreciate your business and look forward to your next visit with us.

Thank you so much for your recent purchase and for sharing about your experience with us! We look forward to having you back in the future.