Reviews
First Lexus
This is my first Lexus & Lexus of Cerritos has helped a lot make that happen. I?m really happy with my car & look forward to continue services with Lexus of Cerritos.
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sergio! We're so happy we were able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!
This is my first Lexus & Lexus of Cerritos has helped a
This is my first Lexus & Lexus of Cerritos has helped a lot make that happen. I’m really happy with my car & look forward to continue services with Lexus of Cerritos
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Joseph, the service technician, took care of the issues
Joseph, the service technician, took care of the issues with my vehicle and handled it professionally and with courtesy !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sandra, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We bought our 1st car there it was a 2015 is 250 and we
We bought our 1st car there it was a 2015 is 250 and we loved it ,so we went back this year and purchased a 2023 RX 350. Very friendly and good service, our salesman Jersy Castillo great on helping us on our new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mark, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
bought our 1st car there it was a 2015 is 250 and we loved it ,so we went back this year and purchased a 2023 RX 350. Very friendly and good service, our salesman Jersy Castillo great on helping us on our new car.
Bad Experience! Don't Buy From Lexus of Cerritos
I went to lexus of Cerritos to buy a car thinking they would be above all other dealers, I was way wrong! The sales man Jeff Lee told me he was more than just a salesman, that he would be there if anything went wrong. He wasn't. He's all talk. I bought a certified used car from them just to find out after I get home that it was in a front end collision. I didn't notice it at the dealer. Whoever did the work did a pretty bad job. With in a week the car developed a clunking noise going over any bump, and now has a check engine light. Jeff Lee won't return calls or emails and I'm a few hours away and I'm afraid to drive the car back. I'm stuck with a broken wrecked car. Don't spend your money here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Noah, we are deeply disappointed by your experience at Lexus of Cerritos. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (562) 263-7857 -- we hope to hear from you soon.
Lexus maintenance appointment
I brought my car in for maintenance and chose to wait till it was done. They were efficient at every step of the process and I sat and waited comfortably with a variety of choices of hot drinks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jodi, it means so much to us that you chose our dealership! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good service and knowledgeable staff .
Good service and knowledgeable staff . They go through the car and explain everything. Will come back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service.
Great service. Very fast. Nice accommodations. If you’re going here, ask for Jonathan Deras!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dropped off my car for service and was very happy with
Dropped off my car for service and was very happy with the assistance and communication from the service member Rosel. A true professional, thanks for making my service more enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ryan, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Alex Cruz, our service coordinator, was great.
Alex Cruz, our service coordinator, was great. He was on top of our service and we had a positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!