Reviews
I purchased a pre-owned Chrysler Pacifica from this
I purchased a pre-owned Chrysler Pacifica from this dealership. Bruce the sales rep assured BOTH myself and my husband that the vehicle had been inspected in depth. I had specifically asked about the drivetrain and was told the car was inspected in depth and had no apparent issues. Fast forward 5 days- it’s at the mechanic after it stopped shifting gears, and surprise, it needs a new transmission. The mechanic has confirmed that any inspection would have caught these issues as the transmission fluid is full of metal flakes. The brake fluid looks disgusting as well. Hiley either didn’t inspect the vehicle at all, or they knew about all of these issues and intentionally misrepresented the state of the vehicle. AVOID THIS DEALERSHIP AT ALL COSTS.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My advisor was very welcoming and he took care of me.
My advisor was very welcoming and he took care of me. I was missing a bolt between the tire and the back of the bumper and he took cared of it for me. I was done in a reasonable time as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nothing but positive experiences with Hiley Mazda of
Nothing but positive experiences with Hiley Mazda of Hurst, from purchase, to service and maintenance. Would recommend anyone in the market for a vehicle to visit Hiley Mazda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff of Hiley Mazda of Hurst (esp.
The staff of Hiley Mazda of Hurst (esp. Rodrigo) took the time to listen to what I was seeking in a newer vehicle and was able to help me find the one that met those needs. I definitely would recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an excellent overall experience at Hiley Mazda of
I had an excellent overall experience at Hiley Mazda of Hurst. I would recommend this dealership to everyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am so glad that I moved from Illinois and was able to
I am so glad that I moved from Illinois and was able to use Hiley Mazda. So much better!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The battery went bad on my new car after only 7 days and
The battery went bad on my new car after only 7 days and they were able to get it in, and replace the battery for free and they even gave my car a bath
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great, and easy to work with.
Great, and easy to work with. No hassling no arguing just gave me exactly what I was looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have been a client since 2017, the customer service and
I have been a client since 2017, the customer service and professionalism received is always outstanding. This time I purchased Mazda 2025 CX50 and my experience with Rodrigo and his Manager Luke both very knowledgeable. I highly recommend Mazda Hiley of Hurst
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent from drive in to drive out!
Excellent from drive in to drive out!! Outstanding service in all areas Had my car over 10 years with them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair