Meet Emily Moore

Thank you Dante! James always takes great care of our customers and we're very happy to hear that it made the difference to you! We look forward to helping you in the future with anything from a simple question to your next car! Again, thank you ever so much for taking the time to let us know your experience was a great one! Stay safe out there and enjoy it, we look forward to seeing you next time!

Jason, Thank you very much for taking the time to let us know about your experience! Michael takes great care with our customers and we're glad to hear it was him that made the difference for you! Please feel free to let us know if you have any questions on the future and enjoy! We will see you next time!

We are very happy to hear your experience was smooth and easy! We take great pride in making sure that's our standard every day! Thank you again and enjoy that car, we will see you next time!

Thank you very much for letting us know you had a great experience! Jeremy always goes above and beyond for our customers and it shows in your glowing review ! Thank you again and enjoy that truck!

We can certainly understand your frustration and we're sorry you feel this way. We didn't commit to anything except to help you as best as possible while your vehicle was being diagnosed at the Ford dealer. For the record, you purchased a powertrain warranty only. Unfortunately anything can happen on a 13 year old vehicle with 100,000 miles. According to Keystone Ford your engine failed due to a bad injector as it stuck open and flooded the #6 cylinder causing it to break the connecting rod. Since the fuel injector is the cause it is not a covered component of your powertrain warranty. Upon learning that you needed an engine from that dealer we offered you assistance by getting you a used engine and installing it at our cost, which you declined. We also provided you with a rental vehicle for a month and a half while your truck was being diagnosed at that dealer. Should you choose to reconsider please call and speak to Wes Hart, Service and Parts Director at 717-264-7545.

We can certainly understand your frustration and we’re sorry you feel this way. We didn’t commit to anything except to help you as best as possible while your vehicle was being diagnosed at the Ford dealer. For the record, you purchased a powertrain warranty only. Unfortunately anything can happen on a 13 year old vehicle with over 100,000 miles. According to Keystone Ford your engine failed due to a bad injector as it stuck open and flooded the #6 cylinder causing it to break the connecting rod. Since the fuel injector is the cause it is not a covered component of your powertrain warranty. Upon learning that you needed an engine from that dealer we offered you assistance by getting you a used engine and installing it at our cost, which you declined. We also provided you with a complimentary rental vehicle for a month and a half while your truck was being diagnosed at that dealer. Should you choose to reconsider please call and speak to Wes Hart, Service and Parts Director at 717-264-7545.

Deborah, Thank you SO much! We're so happy you are enjoying your car! We are humbled that our process and employees made your experience a memorable and easy purchase! We try for this every day and it never gets tiring hearing how it makes a big difference to our customers! We will make sure we pass along the kudos to both of them! Don't forget we will be here for any questions you may have now, or in the future! Thank you again and enjoy your new 4Runner!!!

I've had several issues since posting this review. I am going to review again after giving the dealership time to process concerns I've experienced. At this time, my review is to not completed.

On a final note to customers...there continued to be issues with the Fitzgerald dealership. After waiting over 6 weeks for seat covers, I was told by service they did not fit. They were the wrong size. Then the loan needed credited with the amount of $561 they had charged. I was called by finance to tell me there was a check I needed to pick up at the dealership as finance overcharged me on the registration costs. Over $180 overcharge 7 weeks earlier. The manager was kind enough to say she was mailing me a check for $100, per service manager recommendation, to compensate for all the troubles I incurred. It was never mailed. I received a phone call the following week from finance saying I could pick that check and the overcharged fee check up in person. It had been a nightmare to get answers since Feb 4th. I will add the service manager Ed was the most helpful and offered genuine concern.

Thank you very much!!! Glad to have been able to be of assistance! Have a great day!