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Best car buying experience I have had.
M&S Auto is a fantastic place to pick up a used vehicle. This post might get a bit long, so be warned about that. I had already been to 4 other local dealerships, Mostly the big brands. Honda x2, Toyota, and Volvo. I had almost an entire small notebook worth of notes on every car I had seen so far, but I was getting really tired of the whole process and I was ready to just call the whole vehicle search off. I stumbled on the M&S website at 7am, found a really nice Honda at a really nice price. I called them around 9:45am and told them I was coming to check out the car. I showed up 15 minutes later and they had already pulled the car out front, ready to go for review and a test drive. Brian was my sales guy, and let me tell you, this guy knows how to make the entire process completely stress free. I don't know whether it was because I showed up with a notebook, or because he just read me correctly or what, but he let the car do all of the talking, he answered every question I could possibly ask, and was up front about the entire process when I inquired about a trade in. At no point in the entire process did I ever feel any pressure, any manipulation, or any rapid fire double speak questions trying to get a feel for my budget. He was not pushing a sale onto me, we were working it out together. I can not emphasize enough how different that experience was to the other places I had been to. I had already completely walked away from 1 sale after the financing negotiations got hostile, so to have this level of meeting me on the same level, treating me like an equal really stood out to me. Brian was both my sales guy AND the guy that ran through my financing with me. This was also a big plus because I did not feel like I was being handed off to some finance sleezeball, instead Brian and I had already developed a certain amount of rapport and trust through the inspection and test drive process. The final thing I want to mention : I was standing out front for a long time during this whole process, and what I saw was that this dealership is a good place for people whom English might not be there first language. They had representatives for Spanish speaking customers and I believe one of the sales people I met was Slavic, so I bet they could accommodate almost anyone. 9/10 Buying Experience Would highly recommend to those looking for a used vehicle at a fair price.
Great Car's and Great Prices Friendly sales Rep's
I would like to Thank Rocky for all his great help in me buying my new car. And all of the staff were supper friendly. Joseph F.
Came to this dealership while looking for a vehicle for my daughter. Although we did not necessarily find what we wanted, the experience was still positive. Friendly staff and very well stocked inventory of vehicles of all types. Will definitely keep this place in mind for the future.
First time car buyer
Great customer service! I spoke with two different individuals, both friendly and extremely helpful. Took a 2016 Honda Civic for a test drive and fell in love. Mark helped us figure the numbers in the office and once my finances are in the right place, I'll definitely consider returning to these guys.
Art helped me purchase my first car and he was very helpful through the entire process! All the staff at MS Auto were very welcoming and nice. I was able to purchase the car I wanted with their help and I would totally recommended this place to people I know. You feel like you’re being listened to and not being told what you should purchase. I appreciate all the amazing staff! Thank you for making my first time buying a car a great experience for me!
Mike the service manager was very helpful and not pushy like most car salesmen. i have my selection narrowed down and ill be buying from them this weekend
Unless you do business with these people on a daily basis, expect to pay ridiculous prices for cars that haven?t been safety or smog.... just small things M&S Auto plays to make a person keep coming back for problems that should never occur with the vehicle. And when you do comeback they treat you as if you are not a customer rather a scarecrow.. HIGHLY RECOMMEND NOT GOING HERE OR BRING A FRIDND THATS A MECHANIC BECAUSE YOU WILL BE THROWING AROUND YOUR HARD-EARNED ON PROBLEMS THAT WERE NEVER MENTIONED..
Thanks M&S AUTO!
Big thanks to M&S Auto for hooking it up with a truck I've been wanting to get. Also thanks to the salesman that helped me, he was very professional, and most importantly easy going no pressure. (His name is Andrew definitely ask for him.)
Everyone was friendly and polite.....I dealt with four different people. All were very professional and helpful. The closer was a real pro. We came in to shop and couldn't leave without leasing a new truck.
Great Customer Service
Great customer service! Mike was extremely helpful and others were as well but I just did not see the car I was looking for today.