Reviews
I would like to praise Austin Barlow, service advisor.
I would like to praise Austin Barlow, service advisor. He went beyond what I expected to find and correct an intermittent problem with the AC. He personally test drove the vehicle to determine the problem and test drove it again to make sure the problem was corrected. Thank You Austin!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're really happy to hear that Austin Barlow provided you with great service! Thanks for the awesome feedback and we hope to see you again soon.
All professional, thru and thru.
All professional, thru and thru. This was our third Honda from Honda of Columbia. While they certainly have competitive prices, it's their service department that does the real selling. Austin Barlow, our service writer, provides great service and ensure our vehicles remain road-worthly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad to hear you felt our team was all professional from start to finish! We really appreciate your kind words and hope to see you again soon. Thanks for the awesome 5-star review!
Abby is one of the best that I have encountered.
Abby is one of the best that I have encountered. I have owned lots of cars in my years, however, Abby made the buying experience top notch!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Abby provided you with such an outstanding experience! It's great to know she's one of the best you've encountered. Thanks for sharing your positive feedback, and we hope to see you again soon!
Honda of Columbia service is top notch.
Honda of Columbia service is top notch. They keep me aware of everything they’re doing and let me know when things are coming up and what I need to worry about now and what can wait. All the service advisers know what they’re doing and Preston Locklear, the service manager, works very hard to make sure things are done right and the customers are satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Honda of Columbia! We’re thrilled to hear that our service continues to meet your high standards. We’re glad that Preston Locklear and our team could keep you informed and ensure everything is done right. Your satisfaction is our top priority, and we’re grateful for your continued trust in us.
Great job as always !!
Austin Barlow is wonderful!
Austin Barlow is wonderful! Went in for service August 30 for oil change and tire rotation. He is quick, precise, and truly cares about our Honda brand. And kept me up to date on service. Highly recommend him as the best advisor I’ve ever had. Thank you Austin!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that Austin Barlow provided such excellent service and kept you well-informed throughout the process. Your recommendation means a lot to us. We’ll be sure to pass on your kind words to Austin. Thanks again for choosing us for your service needs!
Service work on Odyssey.
Service work on Odyssey. Check in could be a little better but all in all the service is great
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Julia! We appreciate your feedback and we'll continue to work to provide the best service and experience available to our customers!
Always helpful staff here.
Always helpful staff here. I feel comfortable asking questions and they answer. Place is clean and fast service most of the time. They provide shuttle service which is very helpful to me. The only issue I have is that I have to clean my car out when I get home to get the grease marks out of my cat door.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for choosing us! We’re glad to hear you find our staff helpful and appreciate the shuttle service. We apologize for the inconvenience with the grease marks and will discuss this with the appropriate employees. Thank you for bringing it to our attention!
Great service, and I feel like Austin really takes an
Great service, and I feel like Austin really takes an interest in doing things right and having the best service experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It sounds like Austin provided you with excellent service! We're glad to hear that you felt he took a genuine interest in ensuring your service experience was top-notch. If there's anything else we can assist you with or if you have more feedback to share, please feel free to let us know. We're here to help!
The Service Advisor, Austin Barlow of Lexington was very
The Service Advisor, Austin Barlow of Lexington was very knowledgeable and very nice. Kayla Davis met me to take my vehicle with a fresh beautiful smile and greeting. In my opinion Austin and Kayla are an asset and blessing to Honda of Columbia. Most of my work needed on my Honda is done at this Honda location. However, the repairs for my vehicle were more than the van is worth so I did not get the repairs done and I am not in the market for a new vehicle. This one is not paid for as of yet. I enjoy the choice to take the shuttle home or remain in the lobby, The time I was in the lobby was an hour and half, I had an appointment for 7:00 am and they open at 7:30 am. I was in and out in an adequate time frame.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your detailed feedback about your recent experience at Honda of Columbia. It's wonderful to hear that Austin and Kayla provided you with knowledgeable and courteous service—they truly are valued members of our team. We appreciate your loyalty over the years for service needs and understand your decision regarding repairs. It's great that you found our shuttle service and lobby accommodations convenient during your visit. We're here to assist you whenever you're ready, and we look forward to serving you again in the future!
The dealer was prompt, professional, and courteous, He
The dealer was prompt, professional, and courteous, He provided helpful information and gave it in a caring manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're glad to hear that our advisor provided prompt, professional, and courteous service, along with helpful information delivered in a caring manner. We strive to ensure every customer feels valued and well-informed at Honda of Columbia. If there's anything else we can assist you with, please don't hesitate to reach out.