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I had a good experience with purchasing my new Honda once...
I had a good experience with purchasing my new Honda once again I thank you..The service was fast and friendly.
Thanks for sharing your feedback on your purchase experience! We're glad to hear that our team was able to provide you with a fast and friendly experience. We appreciate your business and hope to see you again!
Everyone is helpful and respectful. They stayed late to...
Everyone is helpful and respectful. They stayed late to take care of me and didn’t seem to mind
Thank you for the opportunity to help you! We're glad to hear that our team provided you with a great experience! We hope you enjoy your new Honda and look forward to seeing you again!
Very professional and friendly - everyone I talked with...
Very professional and friendly - everyone I talked with provided exceptional customer service. Adrian was very patient and knowledgeable. I would buy a car from him again and will share with my family and friends.
Thank you for the great feedback of your experience! We're happy to know that Adrian provided you with exceptional customer service! We appreciate your business and hope you enjoy your new Honda!
Salesman Fritz and Matt Taylor were wonderful. Strong...
Salesman Fritz and Matt Taylor were wonderful. Strong 10/10 recommend to everyone! Great service!
We appreciate your kind words, Malikhamad! We're glad to know that Fritz and Matt were so helpful to you! We appreciate your support and we hope that you enjoy your new Honda!
Dishonest company with dishonest employees. I was a grieving widow whose son needed a car. This dealership’s salesman saw an opportunity to take advantage of my emotional state and sold me a warranty that was not what he told me it was. This has been a recurring theme with every person there who I have talked to about this issue. Buyer beware.
The salesman was really nice, but when test driving he...
The salesman was really nice, but when test driving he said they did a 80-90 point inspection (he couldn't remember exact but knew it was not the 120 point) on the used car I was trying. But I still felt good that it was getting a good amount of inspection even if not as much as the 120. I was very hesitant over the vehicle price and apr of the loan, so they were nice and let me think on it overnight without collecting the $500 deposit. I went back the next morning and got the car. While I was signing paperwork the salesman talked about wanting to post youtube videos about people like me thinking that salesmen are after money only, but then talked about how he got his salesman to come down on price when he bought his vehicle. It made me feel uncomfortable but chalked it up to him having a rough week. I had to meet with the used car manager Mr. Cooper who gave me the number of the gentleman that needs to make me another key since there was only one. While writing the number, he said "I want you to know you're calling a black man." I said ok, and was told then it was a black man with a beard. I asked "What?" at that point and he said I want you to know you are calling a black man, not a white man. I replied that I don't care what color a person's skin is as long as they can do the job. (He said this in front of the salesman that's from Romania and has a nice tan color skin compared to me. That was really bothersome and the first thing I told my friends when they saw the car.) Fast forward four days and I had the error light, door open signal, and interior light flash on and off while driving to work. I took the car in and they didn't seem to believe me until driving the car and seeing it. Then it was thrown back on me that it was "user error" because I moved the interior light dimmer switch. I didn't even know it was there, but how does a dimmer switch affect the door open warning light on the dashboard? They said to trust them. Well, a day and a half goes by and it's back on. On top of this I asked for the inspection report and it turns out it wasn't the 80-90 point I was told, but rather a safety inspection only. When speaking with Mr. Cooper again, he said I must have misunderstood the salesman and then told me I signed the paperwork so it's on me. I was upset and explained that I trust the salesman telling me it's been looked at when I sign the papers because I am not a mechanic. The conversation went on and I left defeated and feeling like they were out to get me and now that they had my money that was that. I took the car to Jim Hudson Toyota and they were so nice. They confirmed it was not user error or the dimmer switch but, rather a latch, which they fixed for free, since I was paying for an inspection after not trusting the Honda dealership. It made me feel so much better that they were taking care of me and that it wasn't my fault that the error lights and such were coming on. All of this was in less than one week of buying the car. I still have concern driving it since I feel like Honda was in a rush to get the car out the door and it seemed a little shady. I think in time I will feel more confident, but nothing like paying $18K for a car and this many problems within days of buying it. My overall experience and especially the condescension I felt from Mr. Cooper left me feeling downhearted and will never recommend this place to anyone. I understand there is a chip shortage and cars are in demand, but I think the treatment would have been the same had this not been an issue. I hope that anyone else that goes there has a much better experience than me, and if you are thinking about going there, make sure you have the facts in paperwork, do not just take them at their word.
JM, We've received your feedback regarding your recent experience with our dealership. We're disappointed to hear that your interactions with our dealership failed to meet our standards and that our employees failed to provide you with an experience that left you feeling comfortable with the process and with your purchase. We are taking the concerns that you've raised seriously and our Management will be meeting with the employees involved to address those concerns directly. It is our understanding that our General Sales Manager has reached out to you to offer his assistance to ensure that you are comfortable and confident with your vehicle and we hope that if there is anything we can do to help you further you will not hesitate to let us know. Thank you for bringing this to our attention. We do appreciate you choosing Honda of Columbia and hope that in the future we may have an opportunity to serve you better.
They are courteous and thorough. They follow up well and...
They are courteous and thorough. They follow up well and kept me informed for delivery of the truck we ordered. The only issue was that the bed cover didn't arrive when or before the truck. So, I had to make an extra trip to get it out on. However, the service department was great in that installation and got me out quickly.
Thanks for the great feedback! We're happy to hear that our team was able to help you with the purchase and then with service after the sale! We appreciate your business and hope you enjoy your new Honda!
The only thing I would ask is that the salesman update...
The only thing I would ask is that the salesman update the seller every 2-3 days with progress or lack thereof in obtaining the delivery of the desired vehicle. I called twice in my 2 week waiting period because I never heard from Mr Koon. He was always polite and professional, but, in my humble opinion, feel that a little communication goes a long way.
Thank you for this feedback! We're glad to hear that Danny was polite and professional. We'll be sure to forward your information regarding communication and status updates to our management team so that they can review this with the employee involved. We do want our customers to be well informed and kept up-to-date throughout the process. We appreciate your business and your feedback and we hope you enjoy your new Honda!
Thank you. And I did mean communication between salesman and buyer (not seller). I’m loving my vehicle!
Everyone at Honda of Columbia was Great, the customer...
Everyone at Honda of Columbia was Great, the customer service and they all were very knowledgeable and helpful!! Mr. Koon was awesome.
Thanks for the great feedback! We're happy to hear that Danny and the sales team made this a great experience for you! We appreciate your business and hope you enjoy your new Honda!
Regis was kind, patient, and knowledgeable. The...
Regis was kind, patient, and knowledgeable. The experience was great. Adam made the closing process easy.
Thanks for the great feedback of your experience with Regis and Adam! We're happy to hear you had a great experience! We hope you enjoy your new Honda and hope to see you again!