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Vandergriff Toyota

(1,763 reviews)
Visit Vandergriff Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (817) 717-6411 (817) 717-6411
Used (817) 717-6765 (817) 717-6765
Service (817) 768-2062 (817) 768-2062

Inventory

See all 300 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2003.
When you visit Vandergriff Toyota you'll experience true Texas hospitality from the moment you walk in the door! We've become well known for offering Texas-sized deals on inventory and car maintenance and are dedicated to providing world-class service to each and every one of our customers. With one of the largest collections of new and used Toyota cars trucks and SUVs in the DFW area state-of-the-art Toyota Parts and Service Departments and an outstanding reputation for providing terrific customer service Vandergriff Toyota has become one of Arlington's premier Toyota dealerships. Visit us today at 1000 West I-20 in Arlington Texas.

Service center

Phone number (817) 768-2062

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(1,763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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A huge thanks to Arturo Vallez for the purchase of our

A huge thanks to Arturo Vallez for the purchase of our new car and trade in. He was so patient with all my concerns and questions and made sure I got the deal I was looking for without hassle. Just look his name up - he has only 5 stars for a reason. The drive from Austin was worth it, and when we got there, the process was very smooth, quick, and efficient. Ahmad helped with finance and he was great too. We will definitely be back here for our next Toyota purchase!

A huge thanks to Arturo Vallez for the purchase of our

A huge thanks to Arturo Vallez for the purchase of our new car and trade in. He was so patient with all my concerns and questions and made sure I got the deal I was looking for without hassle. Just look his name up - he has only 5 stars for a reason. The drive from Austin was worth it, and when we got there, the process was very smooth, quick, and efficient. Ahmad helped with finance and he was great too. We will definitely be back here for our next Toyota purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that Arturo and Ahmad provided such a positive experience during your car purchase. We truly appreciate you making the drive from Austin, and we're glad the process was smooth and efficient. It's great to know that Arturo’s patience and attention to your concerns made a difference. We look forward to welcoming you back for your next Toyota purchase!

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I walked out of this dealership and won't go back.

I walked out of this dealership and won't go back. I am an older women and the sales manager decided I couldn't afford the vehicle that I came in to look at. The salesman actually said the sales manager wanted him to show me 'cars in my price range'. This guy didn't know me. How dare he make decisions like that! After I sat there waiting for 45 minutes, he finally came out and sat down with a smug little smile and offered me the choice of reupholstering one of the cars I didn't want. I got a followup text from the salesman and asked him to look for something for me. Never heard from him again. I ended up buying the model I wanted from another Toyota dealership with way better customer service.

I walked out of this dealership and won't go back.

I walked out of this dealership and won't go back. I am an older women and the sales manager decided I couldn't afford the vehicle that I came in to look at. The salesman actually said the sales manager wanted him to show me 'cars in my price range'. This guy didn't know me. How dare he make decisions like that! After I sat there waiting for 45 minutes, he finally came out and sat down with a smug little smile and offered me the choice of reupholstering one of the cars I didn't want. I got a followup text from the salesman and asked him to look for something for me. Never heard from him again. I ended up buying the model I wanted from another Toyota dealership with way better customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for your experience and the way you were treated during your visit. This is not the level of service we strive to provide, and we understand how frustrating and disappointing this must have been for you. We take your concerns seriously and would like the opportunity to address them. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can learn more about your experience and work to improve our customer service. Thank you for bringing this to our attention.

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Negative Review for Marvin Hall Jr.

Negative Review for Marvin Hall Jr. at Toyota Vandergriff - Arlington I recently had a deeply frustrating experience at Toyota Vandergriff, specifically with Marvin Hall Jr., the used car manager. I initially signed a contract for a 2023 Toyota Tundra Limited on December 12th, 2024, but the loan fell through. I returned on December 20th to sign a new contract, but even now, on January 6th, 2025, the loan still hasn’t processed. When I visited the dealership today to return the truck, I was initially met with understanding from Favour and Steven, who were cordial and professional. However, Marvin Hall Jr. quickly escalated the situation when he came to Steven’s desk. I explained that I couldn’t keep the truck without an approved loan and requested my down payment back. Instead of handling the matter professionally, Marvin insisted on keeping the truck and my down payment, claiming he needed to "get paid for the vehicle." To make matters worse, he made a comment about not being a rental company and even threatened legal action against me using Berkshire Hathaway lawyers—completely unprovoked. Adding to the frustration, they conveniently mentioned I needed to send them a bill only after I made it clear I was turning in the truck. This felt like a last-minute attempt to complicate the process further. I literally had to call the cops which isn't a good look for any dealership let along Toyota due to the outstanding track record. Marvin’s approach showed a complete disregard for customer satisfaction and a lack of empathy for my situation. I expected a more respectful and solution-oriented response, especially considering the circumstances. This experience left me deeply dissatisfied, and I strongly caution others when dealing with Marvin Hall Jr. at Toyota Vandergriff. Customer service should prioritize resolving issues, not exacerbating them. I will never step foot on this property again.

Negative Review for Marvin Hall Jr.

Negative Review for Marvin Hall Jr. at Toyota Vandergriff - Arlington I recently had a deeply frustrating experience at Toyota Vandergriff, specifically with Marvin Hall Jr., the used car manager. I initially signed a contract for a 2023 Toyota Tundra Limited on December 12th, 2024, but the loan fell through. I returned on December 20th to sign a new contract, but even now, on January 6th, 2025, the loan still hasn’t processed. When I visited the dealership today to return the truck, I was initially met with understanding from Favour and Steven, who were cordial and professional. However, Marvin Hall Jr. quickly escalated the situation when he came to Steven’s desk. I explained that I couldn’t keep the truck without an approved loan and requested my down payment back. Instead of handling the matter professionally, Marvin insisted on keeping the truck and my down payment, claiming he needed to "get paid for the vehicle." To make matters worse, he made a comment about not being a rental company and even threatened legal action against me using Berkshire Hathaway lawyers—completely unprovoked. Adding to the frustration, they conveniently mentioned I needed to send them a bill only after I made it clear I was turning in the truck. This felt like a last-minute attempt to complicate the process further. I literally had to call the cops which isn't a good look for any dealership let along Toyota due to the outstanding track record. Marvin’s approach showed a complete disregard for customer satisfaction and a lack of empathy for my situation. I expected a more respectful and solution-oriented response, especially considering the circumstances. This experience left me deeply dissatisfied, and I strongly caution others when dealing with Marvin Hall Jr. at Toyota Vandergriff. Customer service should prioritize resolving issues, not exacerbating them. I will never step foot on this property again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience, and we sincerely apologize for the frustrations you've encountered with a member of our management and the overall situation at our dealership. It’s clear that we did not meet your expectations, and we regret that your experience left you feeling disrespected and dissatisfied. We take these concerns seriously and want to ensure your feedback is addressed appropriately. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right for you.

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I brought a 2022 Acura TLX in July of 2023.

I brought a 2022 Acura TLX in July of 2023. Tommy Ho is a crooked salesman .He wrote wrong price wrong ,interest and worried u to death to purchase more warranty.Bad Experience. Watch him n Toyota of Vandergriff in Arlington Tx.

I brought a 2022 Acura TLX in July of 2023.

I brought a 2022 Acura TLX in July of 2023. Tommy Ho is a crooked salesman .He wrote wrong price wrong ,interest and worried u to death to purchase more warranty.Bad Experience. Watch him n Toyota of Vandergriff in Arlington Tx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your purchase of the TLX. Your feedback is important, and we take concerns about our sales practices very seriously. We would like to address your experience directly and ensure your concerns are resolved. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com. He is committed to addressing your concerns and improving our service. Thank you for giving us the opportunity to make this right, and we hope to hear from you soon.

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I just purchased a RAV4 Hybrid at Vandergriff Toyota.

I just purchased a RAV4 Hybrid at Vandergriff Toyota. Arturo Vallez was the sales person who helped me by making the transaction seamless. Arturo knew every detail about the car, showed me how every button worked, plus answered the many questions I had. My wife bought a RAV4 Hybrid from Arturo last year, and had the same great experience. If you are looking for or thinking about buying a new car, I would highly recommend going to Vandergriff Toyota and ask for Arturo.

I just purchased a RAV4 Hybrid at Vandergriff Toyota.

I just purchased a RAV4 Hybrid at Vandergriff Toyota. Arturo Vallez was the sales person who helped me by making the transaction seamless. Arturo knew every detail about the car, showed me how every button worked, plus answered the many questions I had. My wife bought a RAV4 Hybrid from Arturo last year, and had the same great experience. If you are looking for or thinking about buying a new car, I would highly recommend going to Vandergriff Toyota and ask for Arturo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your amazing 5-star review! We're so glad to hear that Arturo made your RAV4 Hybrid purchase seamless and provided excellent service. It's great to know that both you and your wife had such a positive experience. We truly appreciate your recommendation and look forward to serving you again in the future!

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Extremely long story I will try and shorten - car

Extremely long story I will try and shorten - car stopped driving and was towed in for service (company car). - received no progress updates on vehicle, all updates were me asking about the car. - quoted being completed last Thursday 9/5. - didn’t hear back from the service advisor at all last week until I texted on 9/7 asking about car - was then informed that the tech had lost my key fob during the test drive and they needed to order a new one to replace it and I had to drop my other key to program it - drop fob on Tuesday 9/10 SA said will be done same day - no call, I text asking if it’s done, he says yes. - get there at 5:30 and get keys from cashier both keys are old and no new fob - i then see the huge grease stain in the photos below and get the car back on Empty, zero mile range. - i check the mileage log to report to work and see it was last driven on 9/3 - so the key was “lost” and I had to go up there for no reason? Why wasn’t anything communicated to me prior to me reaching out on 9/7. - then to get the car back dirty, and with ZERO gas, like seriously guys xxx. I wasn’t expecting it to be full, but like maybe half a gallon — it’s a Prius not a tundra or sequoia. I will go further from my home to have my vehicle serviced from now on. This was extremely disappointing from so many aspects. DO NOT RECOMMEND. After leaving my review, the Service Advisor, Chris, texted me saying my poor review impacted his pay, and that my review wasnt warranted because I had a company fleet vehicle and I wasn't paying for it. I told him, if he wanted better reviews he should be more transparent for his customers.

Extremely long story I will try and shorten - car

Extremely long story I will try and shorten - car stopped driving and was towed in for service (company car). - received no progress updates on vehicle, all updates were me asking about the car. - quoted being completed last Thursday 9/5. - didn’t hear back from the service advisor at all last week until I texted on 9/7 asking about car - was then informed that the tech had lost my key fob during the test drive and they needed to order a new one to replace it and I had to drop my other key to program it - drop fob on Tuesday 9/10 SA said will be done same day - no call, I text asking if it’s done, he says yes. - get there at 5:30 and get keys from cashier both keys are old and no new fob - i then see the huge grease stain in the photos below and get the car back on Empty, zero mile range. - i check the mileage log to report to work and see it was last driven on 9/3 - so the key was “lost” and I had to go up there for no reason? Why wasn’t anything communicated to me prior to me reaching out on 9/7. - then to get the car back dirty, and with ZERO gas, like seriously guys xxx. I wasn’t expecting it to be full, but like maybe half a gallon — it’s a Prius not a tundra or sequoia. I will go further from my home to have my vehicle serviced from now on. This was extremely disappointing from so many aspects. DO NOT RECOMMEND. After leaving my review, the Service Advisor, Chris, texted me saying my poor review impacted his pay, and that my review wasnt warranted because I had a company fleet vehicle and I wasn't paying for it. I told him, if he wanted better reviews he should be more transparent for his customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We sincerely apologize for the lack of communication and the issues you encountered with your vehicle service. This is not the level of service we strive to provide. To address your concerns and work towards a resolution, please reach out to Mike Book at mbook@vtaig.com. He will review the details of your experience and ensure that we take the necessary steps to improve our service and make things right for you. Your feedback is invaluable, and we appreciate the opportunity to correct these issues.

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Definitely a bait and switch operation.

Definitely a bait and switch operation. Red flag #1 Online advertised price included over $3100 dealer discount. When I inquired about the price, I was told that was a "mistake" done by a third party and they are trying to fix that. Red flag #2 I asked for the pricing detail as that was not on the website. I was sent link, still with no price detail. Red flag #3 When I pressed for pricing detail, I was sent another link. This did include pricing detail showing the options installed. There were no dealer installed options so I commented that it would be a quick process to get the car to me. He responded that there are dealer options not shown, including some tint package over $1200. Red flag #4 When I stated I did not want the dealer installed options, he said he would "ask". Like I have any trust at this point. This is where I stopped with this dealer. Others commented on a market adjustment thrown in at the last minute. I did not get that far but wouldn't be surprised if it was heading there had I kept going. I have worked with other dealers on this same make/model/trim. Most include the pricing detail of ALL options on the website, some even showing their market adjustments if they have them. That is how car dealers have transparency.

Definitely a bait and switch operation.

Definitely a bait and switch operation. Red flag #1 Online advertised price included over $3100 dealer discount. When I inquired about the price, I was told that was a "mistake" done by a third party and they are trying to fix that. Red flag #2 I asked for the pricing detail as that was not on the website. I was sent link, still with no price detail. Red flag #3 When I pressed for pricing detail, I was sent another link. This did include pricing detail showing the options installed. There were no dealer installed options so I commented that it would be a quick process to get the car to me. He responded that there are dealer options not shown, including some tint package over $1200. Red flag #4 When I stated I did not want the dealer installed options, he said he would "ask". Like I have any trust at this point. This is where I stopped with this dealer. Others commented on a market adjustment thrown in at the last minute. I did not get that far but wouldn't be surprised if it was heading there had I kept going. I have worked with other dealers on this same make/model/trim. Most include the pricing detail of ALL options on the website, some even showing their market adjustments if they have them. That is how car dealers have transparency.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We apologize for any confusion and frustration caused by the pricing and communication issues you encountered. Transparency and clarity are important to us, and we regret that we did not meet those standards in your case. For further assistance and to address your concerns, please contact General Sales Manager Hung Nguyen at hnguyen04@vtaig.com. He will work to provide the clarity and resolution you deserve. Thank you for your feedback and for giving us the opportunity to address these issues.

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After having my car stolen, Steve Rivera contacted me and

After having my car stolen, Steve Rivera contacted me and immediately put me at ease. I gave him an idea as to what I wanted and he got me the perfect car. Everyone was extremely kind and helpful. I definitely give him a two thumbs up.

After having my car stolen, Steve Rivera contacted me and

After having my car stolen, Steve Rivera contacted me and immediately put me at ease. I gave him an idea as to what I wanted and he got me the perfect car. Everyone was extremely kind and helpful. I definitely give him a two thumbs up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

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Great dealership in Arlington Texas, by the mall.

Great dealership in Arlington Texas, by the mall. They had a lot of inventory that other dealers didn't have so I drove a little over an hour to get to this dealership passing 3 other Toyota dealerships. The sales experience started great and then got slightly rocking with the salesman but the sales manager Dalton Wilson stepped in and cleaned up the situation. Overall the experience was 8/10, I would say 10/10 but the salesman previously helping me was a lot to deal with. I got help from Carson who was super nice and professional (Which you should be at a dealership selling $50K cars, just saying) Eli in finance was also very professional and tried to get me in and out fast. I had already been there for about two hours so I needed to go. Overall I recommend this dealership as long as you deal with the mentioned people in this review.

Great dealership in Arlington Texas, by the mall.

Great dealership in Arlington Texas, by the mall. They had a lot of inventory that other dealers didn't have so I drove a little over an hour to get to this dealership passing 3 other Toyota dealerships. The sales experience started great and then got slightly rocking with the salesman but the sales manager Dalton Wilson stepped in and cleaned up the situation. Overall the experience was 8/10, I would say 10/10 but the salesman previously helping me was a lot to deal with. I got help from Carson who was super nice and professional (Which you should be at a dealership selling $50K cars, just saying) Eli in finance was also very professional and tried to get me in and out fast. I had already been there for about two hours so I needed to go. Overall I recommend this dealership as long as you deal with the mentioned people in this review.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience! We’re glad to hear that Dalton, Carson, and Eli provided you with excellent service and helped turn things around. We appreciate your feedback about the initial challenges you faced and will use it to improve our overall customer experience. Your recommendation means a lot to us, and we hope to make your next visit a 10/10. If you need any further assistance, please don’t hesitate to reach out.

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I had a terrible experience at this dealership, the sales

I had a terrible experience at this dealership, the sales rep had a very condescending tone and was trying to build an unwanted pressure on me by creating a scarcity for RAV4. Definitely will not recommend this dealership for buying or for any service

I had a terrible experience at this dealership, the sales

I had a terrible experience at this dealership, the sales rep had a very condescending tone and was trying to build an unwanted pressure on me by creating a scarcity for RAV4. Definitely will not recommend this dealership for buying or for any service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We apologize for the behavior of our sales representative and the pressure you felt during your visit. This is not the level of service we aim to provide. Please contact our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com to discuss this matter further. We appreciate your feedback and hope to improve your experience in the future.

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