Vandergriff Toyota

We have been buying vehicles at Vandergriff for a number of years. We have had nothing but excellent service. We will never go anywhere else! The last few visits we have had the honor of working with Bianca, she makes the visit fun and fast. She always fights to get us where we want to be on a deal. We couldn’t ask for more. Definitely ask for Bianca you won’t be disappointed!!

Just bought my 7th and 8th vehicles! Bianca and Karl are great to work with!

Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others!

Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others!

Worst Experience Ever! - I went to Vandergriff Toyota to look at a specific Certified Pre-Owned vehicle. From the moment I arrived, I made it clear that I wasn't interested in a new car, yet I kept getting pushed toward one instead. It took almost 2 hours just to see the vehicle I had come for. I then spent another 2.5 hours working through the numbers, and after we finally agreed on a deal, they ran my credit. A few minutes later, I was told the vehicle had already been booked for someone else. I couldn't believe it. How do you spend over 4.5 hours with a customer, negotiate a deal, run their credit, and only then realize the car isn't available? It was incredibly frustrating and a complete waste of my time. I spoke with management before leaving and filed a complaint. They apologized and said they would investigate, but that doesn't undo the experience. I've bought several cars over the years, and this was easily the worst dealership experience I've had. I walked away feeling like my time didn't matter. I genuinely can't recommend Vadergriff Toyota based on how I was treated.

Not a good overall experience what so ever. 2026 Tundra that was used. Several issues with this dealership which I would tell people to not buy form this store. First, they agreed to fill up my gas tank which had 10 miles left on the tank. When they handed me the keys, they had not put a drop of gas and the salesperson said he had to go pay for the gas out of his own pocket for me (true or not that is what he said). Secondly, the following week I noticed the drop down middle cup holder in the rear had stains and something was spilled left. The truck only had 12k miles on it so it looked like they felt like they didn't even have to clean it. Lastly, I had asked the salesperson to secure the items I had left behind for me since I was in a hurry when I left the dealership. I left behind important papers, Meta sunglasses, garage opener and several other things. At least 3 different times I spoke with the salesperson and he said there was nothing in the vehicle. This is the most untrustworthy and unprofessional dealership I have ever been to. I wouldn't buy a bicycle there if I knew what I know now. Save yourself some time and money and go elsewhere, no matter the price.

Deceptive online pricing, lied about inspection. Went to purchase a used 2018 rav4 listed online just south of 17k. After test driving vehicle and going in to do paperwork price changed to 27k because they put a clear coat on (the scratched to xxxx) paint job, and did 5 k in repair and maintenance. Complete slimeball moves like keeping us there for 5 hours til we were exhausted and fed up. Got it home, parked in garrageand in the morning noticed the bumper has obvious damage from a collision that we couldn't see in the dark at purchase, paint has scratches all over it, some badly matching spraypaint used to cover some of it up. Told them about it, they told me they just go off the carfax report. So, I guess if you wreck your car, and don't file it one your insurance it never happened. I have driven this car 100 miles and now a "maintenance soon" message is popping up on the screen at startup. So either no maintenance or inspection happened and they're lying thieves or they are incompetent thieves. Not a great look either way. Serriel, Brandon, and Arturo simply can not be trusted either way.

Do not recommend purchasing or getting your vehicle serviced here. I bought a certified pre owned vehicle that came with damage. They barely offered assistance and tried to blame me. Had an issue with the radio and after a week they said they could not duplicate the problem yet it happened 5 minutes down the road after I picked up my vehicle and plenty of times after. They told me to record the next time it happened to show them. Well I did and when I tried to text my advisor, I found he had blocked me. Poor customer service. Their priority is making money NOT helping the customer. Fyi I purchased extended warranty which they told me was highly recommended for any issues down the road but that’s the so called “help” they provided.

I had a really great experience working with Bianca Vigue! She made everything incredibly simple, she worked fast and simply took care of business. If you are considering purchasing a vehicle, give Bianca Vigue the opportunity to help you! She’s the best!

Stolen Cash!!! I visited this location today for car service and, unfortunately, I forgot to leave my wallet in the car. It contained approximately two thousand dollars in cash from work. I can be certain that when i left the car with them for serviced the money in it. However, after they finished with my car, I needed my wallet to pay. So, I went back to the car and retrieved my wallet, only to find that all the money was gone ..I am certain that one of their employees stole it. I have already made a police report and will keep you updated on the situation. I am writing this review to warn anyone who reads it to be cautious of this place. Please do not leave your wallet in your car. Double-check it before you give them your car. I am not blaming anyone since I do not know who stole it, but I am certain that one of their employees is a thief. I’ve reviewed the situation and discovered that this incident occurred to one of the guys, Taylor, last week. He also filed a report about it. I don’t believe this company takes customer complaints seriously, which is why it happened again to me today.