Reviews
Spencer Colbert was more than a sales person, he knew the car so well and gave us the knowledge to feel great about buying a toyota. I am recommending Spencer to family friends and neighbors. I have never had a better salesperson, he knew the car so well and answered every question, he also ask us to call him as he wants to know how we are enjoying the car and if we have more questions. 10 stars!
Spencer Colbert was more than a sales person, he knew the car so well and gave us the knowledge to feel great about buying a toyota. I am recommending Spencer to family friends and neighbors. I have never had a better salesperson, he knew the car so well and answered every question, he also ask us to call him as he wants to know how we are enjoying the car and if we have more questions. 10 stars!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear how confident and informed you felt throughout your vehicle purchase. Spencer’s product knowledge, thoughtful answers, and continued support clearly made a meaningful difference. Thank you for recommending him to your family, friends, and neighbors, and for sharing such generous feedback. We hope you continue to enjoy your Toyota for many miles to come.
I had a great experience working with Bianca Vigue at Vandergriff Toyota. She was very helpful, patient, and professional throughout the entire process. Bianca took the time to understand what I was looking for and helped me find the right vehicle for my needs without making me feel pressured. She made the whole car-buying experience smooth and easy, answered all my questions, and made sure I felt comfortable with my decision. I’m very happy with my new Toyota Corolla Cross and really appreciate all of Bianca’s help. I would definitely recommend asking for Bianca if you’re looking for a vehicle!
I had a great experience working with Bianca Vigue at Vandergriff Toyota. She was very helpful, patient, and professional throughout the entire process. Bianca took the time to understand what I was looking for and helped me find the right vehicle for my needs without making me feel pressured. She made the whole car-buying experience smooth and easy, answered all my questions, and made sure I felt comfortable with my decision. I’m very happy with my new Toyota Corolla Cross and really appreciate all of Bianca’s help. I would definitely recommend asking for Bianca if you’re looking for a vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are grateful for the kind words and for taking the time to share your experience! It's wonderful to hear that Bianca made the process feel comfortable and pressure-free from start to finish. Helping you find the right vehicle is exactly what we aim for, and it sounds like that came through clearly. Enjoy your new Toyota Corolla Cross, and we hope to see you again down the road!
Salesman Arturo Vallez was very knowledgeable and worked hard to get us the best deal.
Salesman Arturo Vallez was very knowledgeable and worked hard to get us the best deal.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely value your feedback! It is great to hear that Arturo made the experience a positive one by sharing his knowledge and putting in the effort to find you the best deal possible. We will be sure to pass along your kind words to him. Thank you for choosing Vandergriff Toyota, and we hope to see you again!
I have been a loyal customer for almost 10 years. Thats all I buy is Toyota vehicles. I just spent 5 hours driving, wheeling and dealing a vehicle that I wanted. I finally took an offer that THEY(TOYOTA) gave me. I was super excited that I was getting this new vehicle. The guy left and then came back and said "so someone else is looking at the car and my GM who is Marvin Hall, said to tell you the deal is not going to happen and they are letting these other people have the car." Mind you there was not a deal yet with the other people yet. I literally started crying I was so upset. I have NEVER in my life been treated this way by Toyota! I was suppose to be sleeping because I have to work tonight but chose to go to the dealership instead. Yes that's on me. But taking an offer that the dealership gave and then having the rug pulled out from under me was so disrespectful, hurtful and a complete waste of my time! I don't even have words to express how I feel. This was just a slap in the face. My loyalty means absolutely nothing and Toyota of Vandergriff showed it loud and clear. I was there first, and because I didn't take the high ridiculous offer they first gave. They took it away for a "potential" offer that hadn't even happened yet. The guy drove my truck around, gave me my key and said "it's at the front" and walked away. I would rate this a zero if I could. I will NEVER do business here again and I am telling everyone I know not to do business here. When it comes to making a couple bucks more, it doesn't matter what the customer has gone through or that they were there first, Vandergriff is all about the money and they will drop you like a hot potato if it benefits them. They are NOT loyal to their customers!!!!! So disappointing!
I have been a loyal customer for almost 10 years. Thats all I buy is Toyota vehicles. I just spent 5 hours driving, wheeling and dealing a vehicle that I wanted. I finally took an offer that THEY(TOYOTA) gave me. I was super excited that I was getting this new vehicle. The guy left and then came back and said "so someone else is looking at the car and my GM who is Marvin Hall, said to tell you the deal is not going to happen and they are letting these other people have the car." Mind you there was not a deal yet with the other people yet. I literally started crying I was so upset. I have NEVER in my life been treated this way by Toyota! I was suppose to be sleeping because I have to work tonight but chose to go to the dealership instead. Yes that's on me. But taking an offer that the dealership gave and then having the rug pulled out from under me was so disrespectful, hurtful and a complete waste of my time! I don't even have words to express how I feel. This was just a slap in the face. My loyalty means absolutely nothing and Toyota of Vandergriff showed it loud and clear. I was there first, and because I didn't take the high ridiculous offer they first gave. They took it away for a "potential" offer that hadn't even happened yet. The guy drove my truck around, gave me my key and said "it's at the front" and walked away. I would rate this a zero if I could. I will NEVER do business here again and I am telling everyone I know not to do business here. When it comes to making a couple bucks more, it doesn't matter what the customer has gone through or that they were there first, Vandergriff is all about the money and they will drop you like a hot potato if it benefits them. They are NOT loyal to their customers!!!!! So disappointing!
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
We regret to learn about your experience, and we understand your disappointment. Your loyalty as a long-time Toyota customer means a great deal, and we are sorry to hear that your visit left you feeling this way. We would welcome the opportunity to learn more about what happened and to discuss your concerns directly. Please reach out to our General Sales Manager, Marvin Hall, at [email protected] so we can discuss this further.
No thanks I went to Burleson Toyota and purchased a vehicle that I wanted and had a great experience. Have no interest in speaking to anyone from Vandergriff Toyota. They said they were instructed by the general manager to not do the deal so why would I call him?
I have been a loyal customer for almost 10 years. Thats all I buy is Toyota vehicles. I just spent 5 hours driving, wheeling and dealing a vehicle that I wanted. I finally took an offer that THEY(TOYOTA) gave me. I was super excited that I was getting this new vehicle. The guy left and then came back and said "so someone else is looking at the car and my GM who is Marvin Hall, said to tell you the deal is not going to happen and they are letting these other people have the car." Mind you there was not a deal yet with the other people yet. I literally started crying I was so upset. I have NEVER in my life been treated this way by Toyota! I was suppose to be sleeping because I have to work tonight but chose to go to the dealership instead. Yes that's on me. But taking an offer that the dealership gave and then having the rug pulled out from under me was so disrespectful, hurtful and a complete waste of my time! I don't even have words to express how I feel. This was just a slap in the face. My loyalty means absolutely nothing and Toyota of Vandergriff showed it loud and clear. I was there first, and because I didn't take the high ridiculous offer they first gave. They took it away for a "potential" offer that hadn't even happened yet. The guy drove my truck around, gave me my key and said "it's at the front" and walked away. I would rate this a zero if I could. I will NEVER do business here again and I am telling everyone I know not to do business here. When it comes to making a couple bucks more, it doesn't matter what the customer has gone through or that they were there first, Vandergriff is all about the money and they will drop you like a hot potato if it benefits them. They are NOT loyal to their customers!!!!! So disappointing!
I have been a loyal customer for almost 10 years. Thats all I buy is Toyota vehicles. I just spent 5 hours driving, wheeling and dealing a vehicle that I wanted. I finally took an offer that THEY(TOYOTA) gave me. I was super excited that I was getting this new vehicle. The guy left and then came back and said "so someone else is looking at the car and my GM who is Marvin Hall, said to tell you the deal is not going to happen and they are letting these other people have the car." Mind you there was not a deal yet with the other people yet. I literally started crying I was so upset. I have NEVER in my life been treated this way by Toyota! I was suppose to be sleeping because I have to work tonight but chose to go to the dealership instead. Yes that's on me. But taking an offer that the dealership gave and then having the rug pulled out from under me was so disrespectful, hurtful and a complete waste of my time! I don't even have words to express how I feel. This was just a slap in the face. My loyalty means absolutely nothing and Toyota of Vandergriff showed it loud and clear. I was there first, and because I didn't take the high ridiculous offer they first gave. They took it away for a "potential" offer that hadn't even happened yet. The guy drove my truck around, gave me my key and said "it's at the front" and walked away. I would rate this a zero if I could. I will NEVER do business here again and I am telling everyone I know not to do business here. When it comes to making a couple bucks more, it doesn't matter what the customer has gone through or that they were there first, Vandergriff is all about the money and they will drop you like a hot potato if it benefits them. They are NOT loyal to their customers!!!!! So disappointing!
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We regret to learn about your experience, Jackie, and we understand your disappointment. Your loyalty as a long-time Toyota customer means a great deal, and we are sorry to hear that your visit left you feeling this way. We would welcome the opportunity to learn more about what happened and to discuss your concerns directly. Please reach out to our General Sales Manager, Marvin Hall, at [email protected] so we can discuss this further.
I was supposed to meet Nasir and when I got there he was with someone else. Ok. Let's get started with the vehicle I was coming to see. Now by the time all the questions were asked and wasted my time they tell me the truck I came for it got sold. Felt like lies upon lies. Never going back.
I was supposed to meet Nasir and when I got there he was with someone else. Ok. Let's get started with the vehicle I was coming to see. Now by the time all the questions were asked and wasted my time they tell me the truck I came for it got sold. Felt like lies upon lies. Never going back.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are concerned to hear about your experience, Juan, and we regret that your visit did not meet your expectations. We take feedback like this seriously and would welcome the chance to learn more about what happened. Please reach out to our General Sales Manager, Marvin Hall, at [email protected] so we can discuss this further.
We have been buying vehicles at Vandergriff for a number of years. We have had nothing but excellent service. We will never go anywhere else! The last few visits we have had the honor of working with Bianca, she makes the visit fun and fast. She always fights to get us where we want to be on a deal. We couldn’t ask for more. Definitely ask for Bianca you won’t be disappointed!!
We have been buying vehicles at Vandergriff for a number of years. We have had nothing but excellent service. We will never go anywhere else! The last few visits we have had the honor of working with Bianca, she makes the visit fun and fast. She always fights to get us where we want to be on a deal. We couldn’t ask for more. Definitely ask for Bianca you won’t be disappointed!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing such kind words and for your continued loyalty over the years. It means a lot to know that your experiences with us have been consistently positive. It sounds like Bianca has made a real difference during your visits, and we are so glad to hear she has made the process both enjoyable and efficient while working hard to get you to the right place on a deal. We will be sure to pass along your kind words to her. We look forward to seeing you again on your next visit!
I just want to say we are always pleased with our visits, whether it be sales, service or finance. Marvin, finance manager was a rockstar fast, efficient and such a great personality!! Patrick, the new car sales manager was so polite, listened intently to what we needed and matched us with the perfect salesperson! Thank you all so very much.
Just bought my 7th and 8th vehicles! Bianca and Karl are great to work with!
Just bought my 7th and 8th vehicles! Bianca and Karl are great to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are excited to hear that you chose us for your 7th and 8th vehicle purchases — that kind of loyalty truly means a lot to our team. It sounds like Bianca and Karl made the experience a great one, and we will be sure to pass along your kind words to them. We look forward to being there for your next purchase as well!
Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others!
Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful feedback, Mary! It is clear that Bianca made your experience something special, and it is great to hear how her knowledge, attentiveness, and respect for your time all came together to create such a positive visit. We are proud to have team members who approach their work with that kind of care. We will be sure to share your kind words with her, and we look forward to welcoming you back whenever you are ready!
Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others!
Bianca Vigue was an absolute pleasure to work with! She treated the experience as an exploration of the vehicle and the fun in enjoying a car for the first time. She gave us plenty of space to examine the vehicles, but she also was very knowledgeable adding very helpful information. She was sensitive to our schedules and accommodated us accordingly. I would gladly use Bianca Vigue again and highly recommend her to others!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful feedback, Mary! It is clear that Bianca made your experience something special, and it is great to hear how her knowledge, attentiveness, and respect for your time all came together to create such a positive visit. We are proud to have team members who approach their work with that kind of care. We will be sure to share your kind words with her, and we look forward to welcoming you back whenever you are ready!