Reviews
They are trying to sell 4 runner at $5k over msrp.
They are trying to sell 4 runner at $5k over msrp. Deceptive price online. Not reputable
They are trying to sell 4 runner at $5k over msrp.
They are trying to sell 4 runner at $5k over msrp. Deceptive price online. Not reputable
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Arturo Vallez has been the only car sales person I’ve
Arturo Vallez has been the only car sales person I’ve ever dealt with who was naturally informative, counseled in a non-salesy way, and just came across as honest and full of integrity. My family and I loved working with him. He was a wonderful active listener and generous in so many ways when my daughter was not feeling well. I highly recommend him. His service was exceptional. We’re very happy with Arturo and our new car!
Arturo Vallez has been the only car sales person I’ve
Arturo Vallez has been the only car sales person I’ve ever dealt with who was naturally informative, counseled in a non-salesy way, and just came across as honest and full of integrity. My family and I loved working with him. He was a wonderful active listener and generous in so many ways when my daughter was not feeling well. I highly recommend him. His service was exceptional. We’re very happy with Arturo and our new car!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
I want to start by saying our sells representative was
I want to start by saying our sells representative was amazing however management and regional was severely disappointing. About 2 weeks ago my husband and I came in to trade and purchase two vehicles. We were unable to get to the numbers we wanted while in store that day. The next day I received a call that they were able to get us to the numbers we were looking for. Originally my husband and I said we were not interested but after thinking about it we decided we were and told our sales representative. We told him we would come in 3 days later. The day before we were told the cars sold. Completely understandable, we understand it is first come first serve. Our sales representative told us he would keep an eye out for two vehicles that would fit our needs and budget. The next day he told me he spoke with his regional and was told me he found two vehicles that fit our requirements and the regional authorized the price we wanted to be at. We told him we would there that night to purchase the vehicles. We arrived and test drove a couple vehicles and two and a half hours later we were told they were not going to honor the deal we were told they would. We are incredibly frustrated by how we were treated. We would not have come back in to the store if we were not told that they could make the deal work. This experience was incredibly frustrating and unprofessional.
I want to start by saying our sells representative was
I want to start by saying our sells representative was amazing however management and regional was severely disappointing. About 2 weeks ago my husband and I came in to trade and purchase two vehicles. We were unable to get to the numbers we wanted while in store that day. The next day I received a call that they were able to get us to the numbers we were looking for. Originally my husband and I said we were not interested but after thinking about it we decided we were and told our sales representative. We told him we would come in 3 days later. The day before we were told the cars sold. Completely understandable, we understand it is first come first serve. Our sales representative told us he would keep an eye out for two vehicles that would fit our needs and budget. The next day he told me he spoke with his regional and was told me he found two vehicles that fit our requirements and the regional authorized the price we wanted to be at. We told him we would there that night to purchase the vehicles. We arrived and test drove a couple vehicles and two and a half hours later we were told they were not going to honor the deal we were told they would. We are incredibly frustrated by how we were treated. We would not have come back in to the store if we were not told that they could make the deal work. This experience was incredibly frustrating and unprofessional.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear that you are disappointed with your experience. It is always our goal to be transparent and work within our customers' needs and expectations, and we sincerely regret that you feel this was not the case during your visit. We will absolutely take your feedback seriously and use it to improve our processes. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can discuss this further and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Mr. Nana Buah and George Lewis III helped us looked for
Mr. Nana Buah and George Lewis III helped us looked for and buy a car today. it was a pleasure meeting and a privilege to have them help with the purchase of a Toyota sentra. Extremely knowledgeable, professional and very kind. We have bought many cars over the years and this was the best experience we have ever had with salesman and business managers. Well done Mr. Buah and Mr. Lewis. Thank you for answering our questions and taking the time to explain all the paper work.
Mr. Nana Buah and George Lewis III helped us looked for
Mr. Nana Buah and George Lewis III helped us looked for and buy a car today. it was a pleasure meeting and a privilege to have them help with the purchase of a Toyota sentra. Extremely knowledgeable, professional and very kind. We have bought many cars over the years and this was the best experience we have ever had with salesman and business managers. Well done Mr. Buah and Mr. Lewis. Thank you for answering our questions and taking the time to explain all the paper work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty.
A huge thanks to Arturo Vallez for the purchase of our
A huge thanks to Arturo Vallez for the purchase of our new car and trade in. He was so patient with all my concerns and questions and made sure I got the deal I was looking for without hassle. Just look his name up - he has only 5 stars for a reason. The drive from Austin was worth it, and when we got there, the process was very smooth, quick, and efficient. Ahmad helped with finance and he was great too. We will definitely be back here for our next Toyota purchase!
A huge thanks to Arturo Vallez for the purchase of our
A huge thanks to Arturo Vallez for the purchase of our new car and trade in. He was so patient with all my concerns and questions and made sure I got the deal I was looking for without hassle. Just look his name up - he has only 5 stars for a reason. The drive from Austin was worth it, and when we got there, the process was very smooth, quick, and efficient. Ahmad helped with finance and he was great too. We will definitely be back here for our next Toyota purchase!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear that Arturo and Ahmad provided such a positive experience during your car purchase. We truly appreciate you making the drive from Austin, and we're glad the process was smooth and efficient. It's great to know that Arturo’s patience and attention to your concerns made a difference. We look forward to welcoming you back for your next Toyota purchase!
I walked out of this dealership and won't go back.
I walked out of this dealership and won't go back. I am an older women and the sales manager decided I couldn't afford the vehicle that I came in to look at. The salesman actually said the sales manager wanted him to show me 'cars in my price range'. This guy didn't know me. How dare he make decisions like that! After I sat there waiting for 45 minutes, he finally came out and sat down with a smug little smile and offered me the choice of reupholstering one of the cars I didn't want. I got a followup text from the salesman and asked him to look for something for me. Never heard from him again. I ended up buying the model I wanted from another Toyota dealership with way better customer service.
I walked out of this dealership and won't go back.
I walked out of this dealership and won't go back. I am an older women and the sales manager decided I couldn't afford the vehicle that I came in to look at. The salesman actually said the sales manager wanted him to show me 'cars in my price range'. This guy didn't know me. How dare he make decisions like that! After I sat there waiting for 45 minutes, he finally came out and sat down with a smug little smile and offered me the choice of reupholstering one of the cars I didn't want. I got a followup text from the salesman and asked him to look for something for me. Never heard from him again. I ended up buying the model I wanted from another Toyota dealership with way better customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for your experience and the way you were treated during your visit. This is not the level of service we strive to provide, and we understand how frustrating and disappointing this must have been for you. We take your concerns seriously and would like the opportunity to address them. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com so we can learn more about your experience and work to improve our customer service. Thank you for bringing this to our attention.
Negative Review for Marvin Hall Jr.
Negative Review for Marvin Hall Jr. at Toyota Vandergriff - Arlington I recently had a deeply frustrating experience at Toyota Vandergriff, specifically with Marvin Hall Jr., the used car manager. I initially signed a contract for a 2023 Toyota Tundra Limited on December 12th, 2024, but the loan fell through. I returned on December 20th to sign a new contract, but even now, on January 6th, 2025, the loan still hasn’t processed. When I visited the dealership today to return the truck, I was initially met with understanding from Favour and Steven, who were cordial and professional. However, Marvin Hall Jr. quickly escalated the situation when he came to Steven’s desk. I explained that I couldn’t keep the truck without an approved loan and requested my down payment back. Instead of handling the matter professionally, Marvin insisted on keeping the truck and my down payment, claiming he needed to "get paid for the vehicle." To make matters worse, he made a comment about not being a rental company and even threatened legal action against me using Berkshire Hathaway lawyers—completely unprovoked. Adding to the frustration, they conveniently mentioned I needed to send them a bill only after I made it clear I was turning in the truck. This felt like a last-minute attempt to complicate the process further. I literally had to call the cops which isn't a good look for any dealership let along Toyota due to the outstanding track record. Marvin’s approach showed a complete disregard for customer satisfaction and a lack of empathy for my situation. I expected a more respectful and solution-oriented response, especially considering the circumstances. This experience left me deeply dissatisfied, and I strongly caution others when dealing with Marvin Hall Jr. at Toyota Vandergriff. Customer service should prioritize resolving issues, not exacerbating them. I will never step foot on this property again.
Negative Review for Marvin Hall Jr.
Negative Review for Marvin Hall Jr. at Toyota Vandergriff - Arlington I recently had a deeply frustrating experience at Toyota Vandergriff, specifically with Marvin Hall Jr., the used car manager. I initially signed a contract for a 2023 Toyota Tundra Limited on December 12th, 2024, but the loan fell through. I returned on December 20th to sign a new contract, but even now, on January 6th, 2025, the loan still hasn’t processed. When I visited the dealership today to return the truck, I was initially met with understanding from Favour and Steven, who were cordial and professional. However, Marvin Hall Jr. quickly escalated the situation when he came to Steven’s desk. I explained that I couldn’t keep the truck without an approved loan and requested my down payment back. Instead of handling the matter professionally, Marvin insisted on keeping the truck and my down payment, claiming he needed to "get paid for the vehicle." To make matters worse, he made a comment about not being a rental company and even threatened legal action against me using Berkshire Hathaway lawyers—completely unprovoked. Adding to the frustration, they conveniently mentioned I needed to send them a bill only after I made it clear I was turning in the truck. This felt like a last-minute attempt to complicate the process further. I literally had to call the cops which isn't a good look for any dealership let along Toyota due to the outstanding track record. Marvin’s approach showed a complete disregard for customer satisfaction and a lack of empathy for my situation. I expected a more respectful and solution-oriented response, especially considering the circumstances. This experience left me deeply dissatisfied, and I strongly caution others when dealing with Marvin Hall Jr. at Toyota Vandergriff. Customer service should prioritize resolving issues, not exacerbating them. I will never step foot on this property again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, and we sincerely apologize for the frustrations you've encountered with a member of our management and the overall situation at our dealership. It’s clear that we did not meet your expectations, and we regret that your experience left you feeling disrespected and dissatisfied. We take these concerns seriously and want to ensure your feedback is addressed appropriately. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com. He would appreciate the opportunity to discuss your experience further and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the chance to make things right for you.
I brought a 2022 Acura TLX in July of 2023.
I brought a 2022 Acura TLX in July of 2023. Tommy Ho is a crooked salesman .He wrote wrong price wrong ,interest and worried u to death to purchase more warranty.Bad Experience. Watch him n Toyota of Vandergriff in Arlington Tx.
I brought a 2022 Acura TLX in July of 2023.
I brought a 2022 Acura TLX in July of 2023. Tommy Ho is a crooked salesman .He wrote wrong price wrong ,interest and worried u to death to purchase more warranty.Bad Experience. Watch him n Toyota of Vandergriff in Arlington Tx.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your purchase of the TLX. Your feedback is important, and we take concerns about our sales practices very seriously. We would like to address your experience directly and ensure your concerns are resolved. Please reach out to our General Sales Manager, Hung Nguyen, at hnguyen04@vtaig.com. He is committed to addressing your concerns and improving our service. Thank you for giving us the opportunity to make this right, and we hope to hear from you soon.
I just purchased a RAV4 Hybrid at Vandergriff Toyota.
I just purchased a RAV4 Hybrid at Vandergriff Toyota. Arturo Vallez was the sales person who helped me by making the transaction seamless. Arturo knew every detail about the car, showed me how every button worked, plus answered the many questions I had. My wife bought a RAV4 Hybrid from Arturo last year, and had the same great experience. If you are looking for or thinking about buying a new car, I would highly recommend going to Vandergriff Toyota and ask for Arturo.
I just purchased a RAV4 Hybrid at Vandergriff Toyota.
I just purchased a RAV4 Hybrid at Vandergriff Toyota. Arturo Vallez was the sales person who helped me by making the transaction seamless. Arturo knew every detail about the car, showed me how every button worked, plus answered the many questions I had. My wife bought a RAV4 Hybrid from Arturo last year, and had the same great experience. If you are looking for or thinking about buying a new car, I would highly recommend going to Vandergriff Toyota and ask for Arturo.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing 5-star review! We're so glad to hear that Arturo made your RAV4 Hybrid purchase seamless and provided excellent service. It's great to know that both you and your wife had such a positive experience. We truly appreciate your recommendation and look forward to serving you again in the future!
Extremely long story I will try and shorten - car
Extremely long story I will try and shorten - car stopped driving and was towed in for service (company car). - received no progress updates on vehicle, all updates were me asking about the car. - quoted being completed last Thursday 9/5. - didn’t hear back from the service advisor at all last week until I texted on 9/7 asking about car - was then informed that the tech had lost my key fob during the test drive and they needed to order a new one to replace it and I had to drop my other key to program it - drop fob on Tuesday 9/10 SA said will be done same day - no call, I text asking if it’s done, he says yes. - get there at 5:30 and get keys from cashier both keys are old and no new fob - i then see the huge grease stain in the photos below and get the car back on Empty, zero mile range. - i check the mileage log to report to work and see it was last driven on 9/3 - so the key was “lost” and I had to go up there for no reason? Why wasn’t anything communicated to me prior to me reaching out on 9/7. - then to get the car back dirty, and with ZERO gas, like seriously guys xxx. I wasn’t expecting it to be full, but like maybe half a gallon — it’s a Prius not a tundra or sequoia. I will go further from my home to have my vehicle serviced from now on. This was extremely disappointing from so many aspects. DO NOT RECOMMEND. After leaving my review, the Service Advisor, Chris, texted me saying my poor review impacted his pay, and that my review wasnt warranted because I had a company fleet vehicle and I wasn't paying for it. I told him, if he wanted better reviews he should be more transparent for his customers.
Extremely long story I will try and shorten - car
Extremely long story I will try and shorten - car stopped driving and was towed in for service (company car). - received no progress updates on vehicle, all updates were me asking about the car. - quoted being completed last Thursday 9/5. - didn’t hear back from the service advisor at all last week until I texted on 9/7 asking about car - was then informed that the tech had lost my key fob during the test drive and they needed to order a new one to replace it and I had to drop my other key to program it - drop fob on Tuesday 9/10 SA said will be done same day - no call, I text asking if it’s done, he says yes. - get there at 5:30 and get keys from cashier both keys are old and no new fob - i then see the huge grease stain in the photos below and get the car back on Empty, zero mile range. - i check the mileage log to report to work and see it was last driven on 9/3 - so the key was “lost” and I had to go up there for no reason? Why wasn’t anything communicated to me prior to me reaching out on 9/7. - then to get the car back dirty, and with ZERO gas, like seriously guys xxx. I wasn’t expecting it to be full, but like maybe half a gallon — it’s a Prius not a tundra or sequoia. I will go further from my home to have my vehicle serviced from now on. This was extremely disappointing from so many aspects. DO NOT RECOMMEND. After leaving my review, the Service Advisor, Chris, texted me saying my poor review impacted his pay, and that my review wasnt warranted because I had a company fleet vehicle and I wasn't paying for it. I told him, if he wanted better reviews he should be more transparent for his customers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We sincerely apologize for the lack of communication and the issues you encountered with your vehicle service. This is not the level of service we strive to provide. To address your concerns and work towards a resolution, please reach out to Mike Book at mbook@vtaig.com. He will review the details of your experience and ensure that we take the necessary steps to improve our service and make things right for you. Your feedback is invaluable, and we appreciate the opportunity to correct these issues.