Vandergriff Toyota

Had the worst experience ever at this dealership and the GM didn’t help with anything They basically took my car and my down payment and told me that I had to put another down payment on another car if I want another car this is crazy. This is ridiculous. All the dealership does is take your money and find loop hose to keep your down payment guys get your attorney involved get whoever involved you have to do not let the car lot. Do you like this? Please do not purchase a dealership from this vehicle, especially if Mr. Carson or the director Mr. Marvin is there if if Mr. Warren is there ask to speak to his supervisor they’re all got bad history of dealing with guys they’re saying I caused damage with the car. All I did was put two speakers in the car and they’re saying that I called a malfunction when the owner of the stereo shop said that he would pay for it, but Mr. Carson could not provide me with any paperwork stating with with the xxxxxxx damaged that’s bad business there was no help at all. It was all straight to just to get me to sign and take my money knowing I put cash as a down payment, knowing that when you put cash down as a down payment, you get handled different than when you do it with your debit card or credit card. Please stay away from this dealership. Please tell all your friends and family about this dealership. Do not send no one to this dealership. Do not refer anyone to this dealership. Trust me it would not work out for them. They will be upset and mad at you so just refer them to another dealership do not go to Toyota Vandergriff Toyota

I will not be returning to this location again. They have horrible customer service. My service advisor was very short and when I asked him questions - he was not very helpful. They do not have a shuttle- even tho when scheduling thru the app, they ask you if you need a shuttle. They give you a $25 uber voucher - which was enough to get me to work (5miles away) but did not cover the ride back to pick up my vehicle. I would have made other arrangements had I known I couldn’t shuttle to work. When I arrived to pay - I met Maria at the cash register. She never smiled - she seemed annoyed that I was picking up my vehicle. When she pushed the paperwork over to me to sign - I asked her what I was signing… silence… I looked up and she was just looking at the other woman employee that was standing in the cash register area - the other woman smiled and told me what I was signing. They do not make you feel welcome here. I sometimes go to the Burleson Toyota - they are wonderful - always helpful and kind. I will start going there for all my vehicle needs. I will not be returning to this Arlington location

The best lender ever, would definitely work with you again going forward . I never experienced even a single problem

Just purchased a 2026 Toyota 4 Runner from Vandergriff. My sales rep. Bianca Vigue was very pleasant to work with. I wanted to test drive two different vehicles, one hybrid, and one non hybrid. She allowed me to do thorough test drives and respected my opinions, without trying to influence me. She’s a nice person, and I recommend her if you’re shopping for a new car.

Make sure you know what's required for maintenance for servicing before you schedule and what is included in your Toyota Care plan (2-year/25,000 miles for purchased vehicles [every 6-months or 5,000 miles). Took my vehicle in for a 6-month since it keeps low miles. Service rep stated: 1) according to the system they didn't change my oil and they would be doing an oil change for free today (duh, it's included in my Toyota Care plan), and 2) they're going to do a $29 fuels system clean since he's helping me out with a free oil change today (I declined). Anyway, it sounds to me like this may be a common practice at this Service Center so make sure you know what's included for free already and what's required because it looks like they try to upcharge or upsell to customers they think don't know what's included/required. And you guys owe me a free oil change outside of my warranty since you didn't do it last time.

They were very friendly. Bought my tundra from them last Friday. Was a truck that I found o. Here and they matched the price.

teamwork service so bad, oil change service 3h no finish, customer service say 45minute more than

It took a few tries before I was able to drive home with a vehicle I was satisfied with and more in line with my budget. Bianca Vigue was patient, professional, and did what she could do to get me in a car. Also, she made sure I had a ride to the dealership and she was nice to talk to. I believe she cares for the people too instead of just getting a sale. Money comes and goes but character weighs more.

IF YOU WANT TO PAY $5,000 MORE AND GET EMAILED TO DEATH WITH NO FOLLOW UP, Buy here. I tried to purchased an advertised 2026 Toyota Crown but was told I was too low at $41k OTD yet I drove to Killeen and purchased one with additional Tech Pkg ($3750) for $35 Out the Door? I contacted them on Friday and never got back to me until Monday after 5. When I told Michael Carrasco Internet Manager that I was already driving it at $35 OTD his smart xxx response was "Wwe sold all of ours too" I have purchased over 20 vehicles for friends and family in 4 different states, 5 in TX and Mr. Carrasco was the most difficult to deal with. Do yourself a favor and drive to Killeen!

Thank you to all the supportive staff there who helped me purchase my new car. I left feeling satisfied, and it was very clear what my payments will be and the protections I have.