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KIA of Des Moines

(462 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:30am–4:30pm
Sunday Closed Closed

Reviews

(462 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Truly what I hoped for!

When I called the dealership I knew exactly what type of service I'd be getting. Since buying 2 cars from there their salespeople and staff are always welcoming and know what they're doing. I recently had a check engine light come on and called right away. No stress and they took my car right away come Monday. It took them about half a day with an extra service which was an oil change that I needed and was happy with everything they did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2017 KIA Sorento

I was looking for a KIA Sorento. The sales person showed me a white one and I asked about different color. If white was the only color they had I wouldn't have bought it. Everyone was real nice and polite.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Betty

I did pre approval credit but it wasn't done, when we got there. We had to wait.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Serviced Car

Always a pleasant experience when I come in to get my car serviced. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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KIA of Des Moines

I love this store and employees, customer service has always been exceptional. We have had a few things go wrong that were minimal and KIA has always taken care of us. Andy is a wonderful tech and I hope he is always working when we come in. Chris Weyer (sp) has been our salesperson for our last 2 vehicles and is a straight shooter. See you all next time!! Keep up the great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great people at KIA of Des Moines

Really nice people here at KIA in Des Moines, Iowa. Everything has always been a great experience here. Purchased a Certified Used Sportage 5 months ago and couldn't be happier with this vehicle. It's just like new. Just had my first maintenance done and only need an oil change, but they all did a wonderful job here. Love this place, for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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oil change

oil change .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Stress free oil change

It seems like I am always on the go. I needed an oil change. I called ahead to make an appointment they said that I didn't need one just come on in. I thought it was going to be one of those long waits. I was told if I got there at 7 I I should be out in a half hour. I was, it was such a great start to my busy day. I arrived at 7 was greeted by a friendly smile that was attached to a very helpful person. He told me it would not be long and showed me to the waiting area and offered me coffee. While I was waiting several employees walked by stopped and talked. It didn't seem like I was there very long and that nice gentleman came and told me that my car was done and was being wash. I went to pay and was greeted by another friendly prison. The whole experience was very nice and fast. The bonus for me is that I had my car serviced, had a relaxing wait and was greated by a very clean car and was on my way only after spending about a half hour

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Care

the best service I have ever had at a dealer when purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great and Quick

We covered some things ahead of time with Bill via email. The whole experience was very good and quick! Everyone treated us really well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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