Reviews
Thank you for your continue service
Larry and I have been with Mercedes Benz of Orlando since 2006. Marcus has always given us the most professsional and courteous service on all our Mercedes thourghout the years. We continue to purchase through the Orlando dealership because of his great service. Oh and I love my new convertible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sally, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
For a premium brand like Mercedes-Benz, my experience at
For a premium brand like Mercedes-Benz, my experience at the Orlando dealership was deeply unsettling. I found the practices of the sales staff to be both unethical and untrustworthy. Having prior agreements altered upon arrival was not just disappointing, but shocking. Such behavior is both unexpected and unacceptable from a globally recognized luxury brand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0784 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I genuinely hoped that my initial outreach would lead to a resolution. However, your response, or lack thereof, indicates a seeming disinterest in addressing the issue. Despite emailing the general manager the very next day and providing my contact information, I've yet to receive any form of acknowledgment or apology. If the intention was truly to rectify the situation, a simple phone call or email would have sufficed. This silence leads me to believe that such behavior might be condoned by the management. Regardless, I am drafting an official complaint to Mercedes-Benz USA headquarters. I am confident they would not endorse such practices within their dealership network.
Always does a great job with service.
Always does a great job with service. My service rep Christian is responsive and informative!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Toni, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
The best and very professional customer service as
The best and very professional customer service as compared to other car dealers . Very comfortable environment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us, Misbah! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My car runs better than it ever has.
My car runs better than it ever has. A great job by Rafael and his techs at MB of North Orlando. Thanks to all for the great work! My wife and I truly appreciate it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Orlando! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Orlando
New car purchase
All people I met were very nice and friendly. The purchasing process was very smooth
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Brake Service
I went in to get tire pressure adjusted-- I knew I had to get brakes replaced at next service- but I didn't expect my parking brake warning light to come on. It was Sat AM and I didn't have an appt but the Service manager told me he'd get it looked at anyway. My regular service tech was off, and Frank took care of everything and had the car ready when he said it would be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Robert, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Philip J DeVita
Rafael is the best and always gets it done. The shop is great and I love the video correspondence concerning repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Philip, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Alberto was very good keeping me updated on the progress
Alberto was very good keeping me updated on the progress of my car. The service are is very clean. And everyone was very kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cindy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Orlando! Don't hesitate to call us if you ever need anything. Be safe on the road!
This dealership is very professional.
This dealership is very professional. They know how to make you a important part of their family. Great place to have your Mercedes Benz's service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Mercedes-Benz of Orlando! Don't hesitate to call us if you ever need anything. Be safe on the road!