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Hendrick Lexus Charleston

(3,954 reviews)
2025 state dealer award
View 11 awards
2025 state dealer award 2023 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(3,954 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Lexus Charleston from DealerRater.

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Nick Judkins was my most recent service advisor, he was

Nick Judkins was my most recent service advisor, he was fantastic. He obviously subscribes to my favorite saying “ under promise and over deliver “ !!!

Nick Judkins was my most recent service advisor, he was

Nick Judkins was my most recent service advisor, he was fantastic. He obviously subscribes to my favorite saying “ under promise and over deliver “ !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Hendrick Lexus Charleston will take care of any service

Hendrick Lexus Charleston will take care of any service need you have just like Townes Drew took care of my vehicle. Professional service and dedication to the customer's needs and safety is the priority. Thank you!

Hendrick Lexus Charleston will take care of any service

Hendrick Lexus Charleston will take care of any service need you have just like Townes Drew took care of my vehicle. Professional service and dedication to the customer's needs and safety is the priority. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Nick Judkins is an awesome Service Advisor with Hendricks

Nick Judkins is an awesome Service Advisor with Hendricks Lexus of Charleston. He is always very helpful and patient with us and our needs. When we need to wait on our service he has us in and out quickly and efficiently.

Nick Judkins is an awesome Service Advisor with Hendricks

Nick Judkins is an awesome Service Advisor with Hendricks Lexus of Charleston. He is always very helpful and patient with us and our needs. When we need to wait on our service he has us in and out quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Carol, we are so happy to read such a great review about Hendrick Lexus Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great Service.

Great Service. My Service Advisor Nick Judkins got me service I needed. Answer everything I needed to know.

Great Service.

Great Service. My Service Advisor Nick Judkins got me service I needed. Answer everything I needed to know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Anthony J Wade, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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Exceptional service experience!

Exceptional service experience! Nick Judkins was courteous, professional and friendly. Exceeded my every expectation. I’m always impressed by Hendrick Lexus of Charleston, and will never take my car in for service anywhere else.

Exceptional service experience!

Exceptional service experience! Nick Judkins was courteous, professional and friendly. Exceeded my every expectation. I’m always impressed by Hendrick Lexus of Charleston, and will never take my car in for service anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carlos Gonzales, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

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Excellent Experience with Lexus Charleston service

Excellent Experience with Lexus Charleston service department. Nick Judkins was especially helpful ensuring appointment went smoothly and explained everything that was being done on my vehicle. Would highly recommend this service department. Love working with Nick.

Excellent Experience with Lexus Charleston service

Excellent Experience with Lexus Charleston service department. Nick Judkins was especially helpful ensuring appointment went smoothly and explained everything that was being done on my vehicle. Would highly recommend this service department. Love working with Nick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hello Linda, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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Nick took over for my long time service advisor two years

Nick took over for my long time service advisor two years ago. Big shoes to fill but he did it. I have 4 Lexus vehicles in my driveway that all get serviced at the dealership and Nick Judkins always has my and my family safety and security in mind. Buy your car from Sumter and see Nick in service!

Nick took over for my long time service advisor two years

Nick took over for my long time service advisor two years ago. Big shoes to fill but he did it. I have 4 Lexus vehicles in my driveway that all get serviced at the dealership and Nick Judkins always has my and my family safety and security in mind. Buy your car from Sumter and see Nick in service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Zach Willard, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

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Nick Judkins was my rep and he was extremely helpful in

Nick Judkins was my rep and he was extremely helpful in getting my vehicle issues addressed in a timely manner.

Nick Judkins was my rep and he was extremely helpful in

Nick Judkins was my rep and he was extremely helpful in getting my vehicle issues addressed in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

H Roberts, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We are always more than happy to assist you if anything else comes up. Take care!

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Had a wonderful experience at Hendricks Lexus where I

Had a wonderful experience at Hendricks Lexus where I went for a maintenance visit. Everything was done such a professional way that I have nothing but great things to say about this experience. I want to give thumbs up to Nick Judkins for his excellent customer service skills.

Had a wonderful experience at Hendricks Lexus where I

Had a wonderful experience at Hendricks Lexus where I went for a maintenance visit. Everything was done such a professional way that I have nothing but great things to say about this experience. I want to give thumbs up to Nick Judkins for his excellent customer service skills.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Gurpur Pai, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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Always great custom service.

Always great custom service. My service advisor during my last visit, Townes Drew, found that a fix was finally available for my airbags without me asking about it and I was able to get it done during the visit.

Always great custom service.

Always great custom service. My service advisor during my last visit, Townes Drew, found that a fix was finally available for my airbags without me asking about it and I was able to get it done during the visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Pam F, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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