Hendrick Lexus Charleston

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
365 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    May 29, 2020

    bit surprised brand new (3yr) car had to replace battery but otherwise seamless experience...very happy with results

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    Came in for service or repair
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  • 5.0 out of 5
    May 29, 2020

    Jared and the service employees did an excellent job, kept me informed and the car was delivered serviced and clean.

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  • September 12, 2015

    Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were informed... in every step trading and buying our new car. We couldn't be more pleased and certainly will recommend him every opportunity we know when someone is looking for a car. Of course Lexus is the best !

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    Shopped for a new car
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  • 5.0 out of 5
    May 21, 2020

    Nick and the repair team did an excellent job. Thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Marvin Coleman, we are so happy to read such a great review about Hendrick Lexus Charleston and our teammate Nick! We hope to see you soon!

  • 5.0 out of 5
    May 20, 2020

    Always a pleasure to come in for excellent service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John G, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    May 14, 2020

    Outstanding. The team and staff was super helpful and if it wasn?t for Cole Beaver I wouldn?t have gotten off the lot with the car that I did and I can?t... thank him or the team enough for it. No pressure into buying, he asked what I was looking for, pointed me in the right direction and it took off from there. Every step and process I was in there they helped me understand get through and guided me in the right way. I will and do recommend this dealership for anyone looking for a nice new or pre-owned/used car. This dealership and team is a solid 10/10 foundation. Thank y?all

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Cole Beaver, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Lexus Charleston!

  • 5.0 out of 5
    May 8, 2020

    Excellent Service - Great Hendrick's representative

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Chuck Salley, we really appreciate your feedback! Thank you for taking the time to leave us a 5-star review. Bill is am awesome teammate and strives f...or the best.

  • 5.0 out of 5
    May 8, 2020

    I had a very pleasant experience with purchasing my Lexus. Raymond Rhett was so helpful with the entire process!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the 5-star review Johnsey. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your v...isit. If you have further needs or questions, please reach out! Thank you again and have a great day!

  • 5.0 out of 5
    May 8, 2020

    Our experience with Bill in service is always fantastic. This is our third ES and we couldn?t be more satisfied. Our car is always ready on time. He... spends however much time to answer questions. The people in sales are good too, but it?s Bill that keeps us coming back.

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    Dealer Response

    Scott Sylvester, we are glad we could help! Bill is a team player and we love having him on the team. Thank you for taking the time to leave us such a... great review. Have an awesome day!

  • 5.0 out of 5
    May 5, 2020

    Loaner was convenient. Staff that I interacted with was polite. The outdoor seating was a good idea.

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    Dealer Response

    Arlene Hill, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look f...orward to helping again in the future. Take care!

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