Hendrick Lexus Charleston

Reviews

2.7 out of 5 2.7
206 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 1, 2018

    Great buying experience, served by a true professional, courteous and "customer first" sales person. My sales person Sally Thackston is the kind of professional... we need more off in the car business!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    February 6, 2017

    Darl Fort is terrible . Does not return calls or emails.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 12, 2015

    Sumter Debrux was awesome to work with and we could not have had a better experience. He gave us his undivided attention and made sure we were informed... in every step trading and buying our new car. We couldn't be more pleased and certainly will recommend him every opportunity we know when someone is looking for a car. Of course Lexus is the best !

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 23, 2016

    This dealer is awful. They are more like a Yugo dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 26, 2016

    Awesome dealership !!!! I drove 3 hours to purchase my dream car. The staff was very professional and had everything in placed for me to sign. I am ex-military... so attention to detail is very important to me. Everything was dust free and spotless. If your business establishment is clean and professional looking then I know that your customer service and cars are top notch. A+++ for the Lexus brand and A++++ on the professionalism Lexus Charleston provide their customers.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 15, 2016

    Pat welsh was a very good salesmen . He assisted in making sure all my needs was met .always was ready to answer any questions I had and made sure he found... the right answer for me. Pat was very good in returning phone calls. I appreciated what pat and his staff did for me.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 14, 2015

    Salesperson was very capable and vey professional. All involved made the process easy and stress free.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 9, 2015

    Mr. Raymond Rhett is an excellent car salesmen very knowledgeable about the different types of Lexus cars. Mr Rhett was very helpful to me by trying to... find a particular type of car that I was looking for. He found the perfect car for me in Charlotte,NC and the price range. within 2 days my car was delivered to the dealership. mr Rhett is a non pushy salesman which I appreciate. I was treated with courtesy and respect through the whole process. When I decide to purchase another car I will definitely return to Rick Hendrix dealership and ask for Mr Raymond Rhett.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 25, 2015

    Sales, Financing and Delivery staff were knowledgeable, friendly and helpful with timely follow-up. Couldn't ask for a better experience. Sally and Linda... were exceptional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this review, and for choosing Hendrick Lexus Charleston for your recent vehicle purchase. We look forward to servicing all of yo...ur automotive needs. Enjoy your new ES!

  • 5.0 out of 5
    September 23, 2015

    We just traded our 2011 Lexus for a 2014, and we couldn't be happier. Our salesperson, Sally, really listened to what we wanted and found us the perfect... car. The ride is smooth, the warranty is comprehensive and the entire venture--from "looking" to buying was hassle-free. Thanks, Sally, for your personal, professional attention in making sure that our Lexus of Charleston experience was truly excellent.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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