Meet Shannon Resh

I had an amazing experience working with the entire team. Everyone one pleasant, easy to speak with, and didn’t leave feeling I was taken advantage. I would definitely recommend this dealership.

Brent Poling was very helpful and informative with all the questions I have. He was polite and very friendly. Knowing that it was my first time buying from Fred Anderson of Charleston he made it very welcoming; Brent and his team was fantastic!

I highly recommend this dealership. Great and friendly employees, I recommend asking for Marlon or Wendy.

I recently purchased a 2024 Tacoma from Fred Anderson and it was by far my best dealership experience ever. Every interaction was honest and stress free. Shannon, Connor and Matt took great care of me and I look forward to making my future purchases at Fred Anderson Toyota.

Updated to 5 stars: Anthony reached out almost immediately in response to this review to tell me that there had been a miscommunication and that they would be honoring their original commitment to waive the market adjustment. Anthony was extremely understanding and apologetic. I'm extremely impressed with this level of responsiveness, honesty, and communication. I'll definitely be back next time I need to buy a car and I'm definitely going to recommend Fred Anderson Toyota to friends and family. Original review: I filled out an online interest form and then spoke with Shannon over the phone several times. She was friendly, helpful, and responsive. I made an appointment to come in and look at a new Corolla hybrid on Friday afternoon, for early Saturday morning. On Saturday morning, Shannon called about 1/2 hour before my appointment to tell me that the vehicle had been sold on Friday night. I still came in, looking at reserving a Corolla hybrid coming in in about a month. When I arrived, I was handed off to Anthony. When I spoke with Shannon on the phone, I specifically asked if the dealership was doing a markup/market adjustment over MSRP and she told me that they were not marking cars up for local Charleston residents. Lo and behold, the first thing on the itemized price sheet Anthony gave me was a $2000 markup over MSRP. I totally understand a markup given the absurd market conditions at the moment and I went into the process expecting to pay one. It just felt bad to be blatantly lied to on the phone just to get me into the dealership. Anthony was friendly, knowledgeable, and had a great sense of humor. He didn't pressure me at all and helped me explore options. He was an excellent salesperson to work with. There was a minimal amount of upsell/random crap in the sales process and Anthony was very transparent about total itemized out the door pricing from the moment I walked in the door. On the whole it has been a pleasant dealership experience so far, aside from the lying on the phone. I ended up putting a deposit down on a Corolla hybrid which should be arriving in a month. I'll keep my review updated with my experience through the transit and arrival of my vehicle. I'll consider Fred Anderson Toyota the next time I'm buying a vehicle in the area, but they definitely haven't earned a lifelong customer or advocate at this point.

I would never buy a Toyota anywhere else. Our salesman Eddie Cooks was the best ! He was very courteous, knowledgeable and friendly. That’s all we can ask for.

Excellent customer service. Josh handled the sales of our truck, and Ryan took care of our financing. I would definitely purchase another vehicle from this dealership.

Josh and Ryan were both a pleasure to work with. It was great to get straight up pricing from Shannon prior to arriving to dealership. I feel I got a decent price in this market. I’m excited to own this car and make use the family plan!

I had a great experience at Fred Anderson Toyota. This is our 2nd purchase here. Erik gave me multiple updates while I was waiting for my rav4 prime. I appreciate them honoring our previously agreed upon pricing. I was done in about an hour this morning. I would recommend them to anyone looking for a new Toyota.

Shannon, Patrick, Ken and Robbie (finance) were beyond pleasant, helpful and extremely informative before even stepping in the door. As a first time car buyer, I felt well taken care of and not rushed in any way. They made my situation work and kept me in the know throughout the entire process. Although I just bought a Tacoma, I’m looking forward to purchasing future Toyotas at Fred Anderson of Charleston. 5 stars for customer service and hospitality.