Reviews
I’ve done business with Rick Hendrick BMW since 2005 and
I’ve done business with Rick Hendrick BMW since 2005 and the dealership has always been professional, customer oriented and competent.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sb3broyals, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
The service department was very efficient as usual.
The service department was very efficient as usual. I was on my lunch break and my service representative, Taron made sure I was out in a timely manner.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharon M. Carson, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Superb customer service
I've been a customer at this facility for several years now and have purchased two cars so far. Everyone I've worked with from purchasing a vehicle to service and maintenance all aspects of customer service has been top notch. The staff are friendly and professional and always greet you with a smile. The quality of service is second to none and I've never had a problem. I would highly recommend this facility to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Trae Hartsfield, we are so happy to read such a great review about Rick Hendrick BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a fantastic day!
Teresa Troutman and Sales Manager Alex Greene were
Teresa Troutman and Sales Manager Alex Greene were exceptional to work with on the recent purchase of my new BMW X7. They both were extremely helpful, knowledgeable and a pleasure to conduct business with. I would highly recommend Rick Hendrick BMW!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sdje31, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!
The sales representative Tom Kitchen was pleasant to work
The sales representative Tom Kitchen was pleasant to work with and very professional. Did all that he could to satisfy my vehicle needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Woody, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Very disappointed with Hendrick's service departments
Very disappointed with Hendrick's service departments (CLT & CHS) and BMW in general. Had car serviced in CLT and then when we were in CHS area it wouldn't start. CHS BMW re-did much of what CLT did and car still has issues.
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- Quality of repair —
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Origins.capote_0t, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts. Have a good day.
My experience with Rick Hendrick has been great every
My experience with Rick Hendrick has been great every time I’ve needed service. They are courteous and I love how the mechanic videos and explains what he is looking at and sends it to my phone. I am very thankful that I have a BMW and can get great service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Aedicenzo, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Nicole and Jared were very gracious and helpful.
Nicole and Jared were very gracious and helpful. My entire experience was wonderful. Thank you.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Inabinet, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Sam Martin did a great job in showing us the differences
Sam Martin did a great job in showing us the differences between different models and makes. After his patient presentation we did decide on the BMW 530i. Many times with a purchase of this magnitude you leave with some sort of buyers remorse. Not this time however. We felt very comfortable and pleased with our decision when we left. Kudos goes to Sam and the others that made our visit and purchase quite enjoyable. I would recommend them highly.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bobkurkiewicz, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Inspection of used BMW I bought elsewhere
My concerns about my recently acquired car were addressed and a major problem was discovered and repaired. The reason the navigation and other functions don’t work is reportedly a bad head unit.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mr. Stacy! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!