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Great experience! First started online with answering my questions before wanting to go to dealership. Then when I arrived felt very comfortable and enjoyed... the experience. Easy process and highly recommend!
I've been a Mazda owner for 35+ years, just moved to the Charleston area recently. Had a brief passable experience with Stokes service dept. although... the work they did was not great. Had a horrible experience trying to contact their sales dept. So bad, in fact, that I disbelieve that the other good reviews that they received are really customers. I had a discussion with "Heather" who was supposed to get information for me before I took the long drive to come to the dealership. She is not listed in the employee list. She texted several times, but never got back to me and then subsequently didn't return calls for several weeks. Mazda makes great, well-designed cars - too bad this is the only place in this area to try to buy one.
From start to finish, it took less than 2 hours last evening to: 1) Find a car 2) Test drive 3) talk about the price 4) set up the payment plan 5) drive... away This was the EASIEST and most professional car buying experience I've had in my 67 years!! (Including my 1999 cash purchase of a new Chevy Cavalier). For a professional and HIGHLY comfortable experience buying a car, this is the place to go!!
Chuck gave us so much of his time. He explained everything to us and was so very helpful. My sister, my son, and I were very pleased with him. He has checked... in with me each day since my purchase just to make sure that I'm happy with the vehicle and to see if I have any questions. If you are looking for a new or used vehicle, please ask for Chuck. He's the best.
My husband and I were working with Chuck. He was just wonderful. He helped us find the car we were looking for in our price range. He kept us updated every... day. He took care of getting us the best financing!!! Everyone there was so helpful and nice. Can't say enough about our experience. They are not pushy at all, We will definitely do business there again!!!
If you are looking for a new car go see Chuck Meyer at stokes Mazda you will not be disappointed! You will not feel like you are being pressured into... any deal or into buying the car right then and there he is so kind and helped me find my car on a budget and it had everything and more! Not only was Chuck so nice but everyone there was very kind and willing to help with anything I needed! He will be a friend for life! Thank you Chuck!
Good rating given is based on the thorough and professional performance by Chuck Meyer in presenting and discussing model options, features and packages;... and his detailed explanations and demonstrations of the operating features of the car and the interactive software available. Mr Meyer came across as knowledgeable, helpful and experienced; and very generous with his time. I am very satisfied with the experience and the final deal.
Chuck went above and beyond to make sure my wife and me had a great experience. I will definitely be buying all my cars from chuck and stokes Mazda
I arrived at Stokes Mazda to look at the Mazda CX5, a wonderful vehicle. I was greeted by ChucK Meyer, Chuck went and looked for a vehicle that fit my... color and budget and safety requirements. We negotiated an excellent l deal with my trade in and purchase. I decided to wait a couple days to make a decision. Stokes held the CX5 for me and I came back and bought it. It has a lot of new features and Chuck went over each feature twice or more to be sure I was familiar with the CX5. He blue toothed my phone, set up my stations and demonstrated the Navigation and more.. I have never been treated so well in my 70 years of car purchasing. Introduced to Service Department and told manager what a great dealership. .Chuck even called to see how my trip home was. WHAT A GREAT VEHICLE. AND DEALERSHIP
After having dealt with several dealers , most being negative in experience, this by far has been the most refreshing car buying experience. I will recommend... others looking to buy a car to Stokes Mazda.