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Reviews

Average Ratings

4.9
Average based on 219 reviews
  • SMOOOOTH Service

    From start to finish, it took less than 2 hours last evening to: 1) Find a car 2) Test drive 3) talk about the price 4) set up the payment plan 5)...


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    From start to finish, it took less than 2 hours last evening to: 1) Find a car 2) Test drive 3) talk about the price 4) set up the payment plan 5) drive away This was the EASIEST and most professional car buying experience I've had in my 67 years!! (Including my 1999 cash purchase of a new Chevy Cavalier). For a professional and HIGHLY comfortable experience buying a car, this is the place to go!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Loyal customer

    I have been through the ringer when it comes to my vehicle but the staff has always been helpful and doing whatever they can to ensure I leave sat...


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    I have been through the ringer when it comes to my vehicle but the staff has always been helpful and doing whatever they can to ensure I leave satisfied. They're an excellent service department and treat you like family. The mechanics and staff there work very hard and look over everything before the car leave the lot. I'd like to give a personal thanks to the service manager Curtis Hackeloer, and the staff members Rich, Heather and Hillary for helping me with my car issue.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Good service

    Excellent experience, efficient repair and everything done quickly and easily for me the customer.


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    Excellent experience, efficient repair and everything done quickly and easily for me the customer.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent

    Great service at the Service Department. Well managed and it shows top to bottom. These people know their customers, know how to meet their needs,...


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    Great service at the Service Department. Well managed and it shows top to bottom. These people know their customers, know how to meet their needs, go the extra mile, and do it while maintaining a friendly atmosphere.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Outstanding people and excellent work!

    Outstanding!! Not my first experience with Stokes (Mazda and VW)...superior every time. They worked hard to finish on time, even staying a bit ove...


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    Outstanding!! Not my first experience with Stokes (Mazda and VW)...superior every time. They worked hard to finish on time, even staying a bit overtime (beyond closing) due to a problem part. Excellent work, professional and pleasant people. Thanks, again!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Experience

    Fantastic experience with Chuck. He knew what he was talking about and was very thorough in explaining the various features and safety benefits of...


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    Fantastic experience with Chuck. He knew what he was talking about and was very thorough in explaining the various features and safety benefits of the vehicles. I've been a Mazda owner for over 20 years and after driving every mid-sized sedan and mini SUV (Toyota, Kia, Honda, Hyundai, etc) Chuck's warm and friendly manner and attention to detail made it easy to choose to stay with a Mazda vehicle.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Outstanding Service!

    I brought my new 2016 MX-5 Miata to Stokes Mazda Service Dept. for the first time about a week ago. The Convertible Top Liner pulled loose from in...


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    I brought my new 2016 MX-5 Miata to Stokes Mazda Service Dept. for the first time about a week ago. The Convertible Top Liner pulled loose from interior Moulding Strip. The Service Manager, Curtis & Master Technician, Eric were both awesome! They researched the issue & fix with Mazda U.S.A. before I even arrived at the Dealer. Soon as I arrived, they got me in and promptly fixed the problem. Following the repair, they both explained everything they did, in detail. Very impressed with their Customer Service, professionalism and eagerness to please. I rarely say this...but I am actually looking forward to bringing my MX-5 back to Stokes Mazda for service in the future! Thanks again Curtis & Eric!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    Great service department. Offered to shuttle me wherever I needed to go while I was waiting on my car. Kept me informed on how things were going ....


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    Great service department. Offered to shuttle me wherever I needed to go while I was waiting on my car. Kept me informed on how things were going . My salesman, Clarence, checked on me. Just a great team there.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great experience

    As a frequent new car buyer...I hate the process. This time it was quite a pleasure. Great team!! Great car!!


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    As a frequent new car buyer...I hate the process. This time it was quite a pleasure. Great team!! Great car!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Really nice people, good product

    Chuck in sales was helpful and informative while respectful of our time. The whole experience was pleasant. It's a smaller organization and they...


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    Chuck in sales was helpful and informative while respectful of our time. The whole experience was pleasant. It's a smaller organization and they really get customer service.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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