Napleton's Schaumburg Subaru

I bought my outback from Mike. W and Erica. J. They were very friendly, it was a pleasure to work with both of them. They explained everything clearly at the point of sale, and even took a great deal of time to teach me how to work with the car's features. Overall a great experience. I put n/a for the facility because it was under construction, so could not really rate the facility Thank you both for making it happen! E.A

Unprofessional, rude, arrogant, lazy salesman. 2 cars I looked at were in bad condition: 1 shook when I test drove it & had mod-max dents all over the exterior, the 2nd had mod scratches & marks all over the interior w/ an accident history.

This the worst service department I have EVER dealt with. Never have I been treated this way in the past and will never return here again! The staff is unwelcoming, rude, unprofessional, ignorant...I can go on! Took my car in for minor repairs on a saturday. They asked me to leave the car there and they would contact me with information. I never heard back from them. Monday I attempted to reach them via telephone several times. Was placed on hold for 20 min. So I finally decided to drive out there and see what was going on. They said my car would be ready in 15 min and charged $200. After leaving with my car I was stranded for 2 hours in a parking lot, had to pay for a tow truck, took the car back the next day. They showed no sympathy, didn't even apologize for the inconvenience. I picked up my car today and it still doesn't work but this time my turning signals are not working and instead my wipers and hazards turn on. The techs are clueless here. Please stay away and take ur business elsewhere.