Napleton's Schaumburg Subaru

4.2 out of 5 4.2
Rectangle 48
Sales 10:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM

Napleton's Schaumburg Subaru Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

10:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2018

The Napleton Family History:

...



When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers.

Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. Times change but one thing hasn't: common courtesy.

"Providing premium automotive service since 1931"

Service

Wheel Balance

$59.95

Oil, Filter Change

$29.95

Car Wash

Complimentary

Fuel Injector Service

$129.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
168 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 11, 2019

    Talked to Russ. I was trying to agree on a price prior to making the two hour drive. I asked Russ if they have a service fee. He said he didn’t know what... a service fee was. When I asked more about pricing, he told me that the car was miss priced and would be going up $1000. (It had been listed at this price for a week.) However, they would keep the advertised price for me. I pressed harder and he told me that the final price would ultimately be $900 more than the advertised price due to more fees than I could keep up with (detailing fee, document fee, out of state fee, etc.). This price was without tax/title/license . The worse thing is that I really had to press to get the truth. I am fairly sure your dealer knows what a service fee is since you have more fees than I have ever seen at any dealer. I will stay local and look for a more honest dealer.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Chris Napleton at subaru@napletonmail.com and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    October 21, 2019

    Great service plenty of people to help you. Unlike Bensenvile dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jackie, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving o...ur dealership!

  • August 21, 2017

    I had a marvelous time buying my car today. Excellent service, friendly people... Love it!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2019

    Worked with Jeff for our search in a reliable SUV for weather of all kinds. He was very helpful and cared about fulfilling our requirements in a great... reliable car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sona, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. ...Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Schaumburg Subaru!

  • 5.0 out of 5
    October 3, 2019

    Shopping for a car at Napleton's Schaumburg Subaru was such a great experience. From the time I walked in until I walked out, I was treated like family.... Maybe even better. All of the employees of the dealer that I dealt with were professional, courteous and friendly. I was not pressured to buy or sign anything. I wish car buying was like this all of the time. From Mike to Nick, Max and Charles to Lance, this was a pleasant experience. If the treats me anything like the dealership, both Napleton's Schaumburg Subaru and Subaru have a lifelong customer.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Zoran, thank you for taking the time to highlight some of our staff for their excellent work! We're happy to hear you had a great experience with u...s. If there is anything else we can do to assist you, please let us know!

  • 5.0 out of 5
    October 1, 2019

    Walked in to buy my first used car from Jeff and he could not have been more patient and pressure free. He was friendly and and charismatic, making the... buying experience easy and seamless. The dealership was nice inside and out. Overall great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Colin, we really appreciate your great feedback! Our team is available should you require any extra help.

  • 1.0 out of 5
    September 21, 2019

    2019 outback purchase 10/13/18..in napleton for service 3 times; the last time fron 7/34 to 9/14, needed to be returned that afternoon..3 more incidents... since

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. Please contact our Manager at (847) 884-6000 so that we may ensure your experiences with our dealership are more pleasant moving forward.

  • 1.0 out of 5
    September 9, 2019

    My girlfriend bought a 2011 Forester from a different Subaru dealer new. About 2 years ago she noticed it was consuming oil and took it in to a different... dealer out of state. The dealer quoted her $2500. She declined and for 2 years she checked her oil weekly and added to keep it between the min/max marks. She was handing the car over to her 16 year old daughter but though she should get this fixed first. Turns out there is a class action lawsuit for this problem and is covered under warranty. She went to Napleton Subaru and they did the 1200 mile consumption test, with resistance. We watched as over time the level dropped. She began to get worried as the level actually dropped to and below the min mark. She took it back to Napleton and they took the car out of her sight and brought it back saying it was right in the middle so they "topped it off" and told her they were not going to do anything about it. Well topping it off is a red flag, and they also over filled it by more than a 1/2 quart to begin with. It's unfortunate there are dealers and service centers that still behave in this unethical matter. Her idea of giving her car to her 16 year old daughter (as she saw in Subaru's commercials and got the idea) and buying a new Subaru went out the door when we learned of Napleton's business practices. Ed Napleton should be ashamed of himself.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    August 17, 2019

    UPDATED REVIEW: after showing everyone their true face, mike spencer the one who kicked me out from the dealership used my SSC number again to get 2019... Subaru which I never asked and applied for. It calls FRAUD OF INFORMATION. I got approved for 2019 subaru after ruining my credit 3 times today 8/17/2019, total 10 times with yesterday. "Manager" mike spencer told me he will not use my SSC number again, and WILL NOT CHECK ANYMORE MY CREDIT HISTORY YESTERDAY. HE IS A LIAR!!!!! Funny part, they did not approve me for $7,000 2011 Subaru, but approved for $30,000 2019 Subaru!!!!! !!!!STAY AWAY FROM HERE WHEN YOU READ MY REVIEW FOR UR GOOD!!!!! They only try to sell u expensive cars so u give them more money!!!!!! 8/16/2019: All these people and cars are scam. They will turn you down many times and will claim it is ur fault. Mike who is rude, aggressive “manager”, thinks he knows everything but nothing. Others Jeff, Kyle are all do nothing but follow his presidency. They will check your credit MANY times til u get alert and wanna stop this insatiable manager who claimed it because of car. Checked my credit 7 times for no reason cause i have 2 Amex card which much better than their banks and themselves. Stay away from here as long as u want to be credit inquire manyak by them. There is only 2 people work well are Russ and Andrew, erase others. Well, after presidency of thrusting “manager”, u should not even bother urself to get car from here. MIKE CLEARLY THREW ME OUT OF THE OFFICE - to the concern of Chris Napleton

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we take your comments very seriously. Please reach out to our General Manager, Chris Napleton, at subaru@napletonmail.com so that we can furthe...r discuss this matter. We hope to hear from you soon.

  • 5.0 out of 5
    July 27, 2019

    Excellent service and customer service.This is why I am doing business with Subaru in my area.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Samir, thanks for your praise and kind comments about our team. If you have any further questions, please don't hesitate to reach out. Take care.

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