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Napleton's Schaumburg Subaru

(438 reviews)
Visit Napleton's Schaumburg Subaru
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (844) 475-9124 (844) 475-9124
Used (855) 876-9417 (855) 876-9417
Service (888) 828-4521 (888) 828-4521

Inventory

See all 171 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2024.
Experience the difference at Napleton's Schaumburg Subaru. When it comes to buying a car, it's crucial to find a dealership that aligns with your values and exceeds your expectations. That's where Love Where You Buy ™ comes in. As your local Subaru Dealership, we pride ourselves on providing an unparalleled car buying experience for our customers. With hundreds of new and pre-owned vehicles available, and a reputation built on over 5,000 5-star reviews, it's no wonder why our customers love their experience with us and keep coming back.

Napleton's Schaumburg Subaru. Love What You Drive. Love Where You Buy™.
Providing premium automotive service since 1931

Service center

Phone number (888) 828-4521

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

(438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton's Schaumburg Subaru from DealerRater.

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Bought my Ascent in 2022 from Napleton and have had all

Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent?

Bought my Ascent in 2022 from Napleton and have had all

Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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David F was extremely knowledgeable and helpful during

David F was extremely knowledgeable and helpful during our experience. He took time to make sure we ended up with the right car for our family's needs.

David F was extremely knowledgeable and helpful during

David F was extremely knowledgeable and helpful during our experience. He took time to make sure we ended up with the right car for our family's needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kathleen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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The staff is very knowledgeable and professional.

The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience.

The staff is very knowledgeable and professional.

The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealership ghosted me.

Dealership ghosted me. Made an offer, they never replied. It is too bad for them I probably would have bought the car.

Dealership ghosted me.

Dealership ghosted me. Made an offer, they never replied. It is too bad for them I probably would have bought the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at subaru@napletonmail.com so we can understand your situation better in order to try and turn your experience around. Thank you, Napleton's Schaumburg Subaru General Manager Chris Napleton subaru@napletonmail.com

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Service writer knowledgeable and took care of the problem

Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership.

Service writer knowledgeable and took care of the problem

Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Wonderful no pressure experience.

Wonderful no pressure experience. Sales people were wonderful-overall a very good experience! Would totally recommend them

Wonderful no pressure experience.

Wonderful no pressure experience. Sales people were wonderful-overall a very good experience! Would totally recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

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Kareem Thomas made buying my first Subaru easy, fun and

Kareem Thomas made buying my first Subaru easy, fun and exciting!!! I will be coming back for my next car and buying from Kareem Thomas…

Kareem Thomas made buying my first Subaru easy, fun and

Kareem Thomas made buying my first Subaru easy, fun and exciting!!! I will be coming back for my next car and buying from Kareem Thomas…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Kareem Thomas helped us purchase a used Subaru Outback at

Kareem Thomas helped us purchase a used Subaru Outback at Napleton Subaru in Schaumburg. He made the experience seamless from the time we walked in until we signed the papers to purchase the vehicle. Friendly, knowledgeable and fair! We really appreciate working with him and would return!

Kareem Thomas helped us purchase a used Subaru Outback at

Kareem Thomas helped us purchase a used Subaru Outback at Napleton Subaru in Schaumburg. He made the experience seamless from the time we walked in until we signed the papers to purchase the vehicle. Friendly, knowledgeable and fair! We really appreciate working with him and would return!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Amanda, we're happy you found our staff to be so supportive during your experience here at Napleton's Schaumburg Subaru. Safe travels!

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Kareem was very helpful guiding us through our daughter’s

Kareem was very helpful guiding us through our daughter’s first car purchase. Everything went quickly and smoothly.

Kareem was very helpful guiding us through our daughter’s

Kareem was very helpful guiding us through our daughter’s first car purchase. Everything went quickly and smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The dealership had a nice vibe.

The dealership had a nice vibe. No one was pushy - at all. We met Kareem who was very knowledgeable and helpful. He found us a car and we came back. Overall great experience

The dealership had a nice vibe.

The dealership had a nice vibe. No one was pushy - at all. We met Kareem who was very knowledgeable and helpful. He found us a car and we came back. Overall great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 438 reviews