Reviews
Bought my Ascent in 2022 from Napleton and have had all
Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent?
Bought my Ascent in 2022 from Napleton and have had all
Bought my Ascent in 2022 from Napleton and have had all my maintenance done there. Super easy to schedule thru the app, always a nice experience working with Keith and always fast professional service including a car wash. Thanks Napleton. Now when will Subaru come out with a hybrid Ascent?
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David F was extremely knowledgeable and helpful during
David F was extremely knowledgeable and helpful during our experience. He took time to make sure we ended up with the right car for our family's needs.
David F was extremely knowledgeable and helpful during
David F was extremely knowledgeable and helpful during our experience. He took time to make sure we ended up with the right car for our family's needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kathleen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
The staff is very knowledgeable and professional.
The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience.
The staff is very knowledgeable and professional.
The staff is very knowledgeable and professional. It makes bring my vehicle in for any service a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealership ghosted me.
Dealership ghosted me. Made an offer, they never replied. It is too bad for them I probably would have bought the car.
Dealership ghosted me.
Dealership ghosted me. Made an offer, they never replied. It is too bad for them I probably would have bought the car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at subaru@napletonmail.com so we can understand your situation better in order to try and turn your experience around. Thank you, Napleton's Schaumburg Subaru General Manager Chris Napleton subaru@napletonmail.com
Service writer knowledgeable and took care of the problem
Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership.
Service writer knowledgeable and took care of the problem
Service writer knowledgeable and took care of the problem quickly and thoroughly.. Have always had good service from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful no pressure experience.
Wonderful no pressure experience. Sales people were wonderful-overall a very good experience! Would totally recommend them
Wonderful no pressure experience.
Wonderful no pressure experience. Sales people were wonderful-overall a very good experience! Would totally recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Kareem Thomas made buying my first Subaru easy, fun and
Kareem Thomas made buying my first Subaru easy, fun and exciting!!! I will be coming back for my next car and buying from Kareem Thomas…
Kareem Thomas made buying my first Subaru easy, fun and
Kareem Thomas made buying my first Subaru easy, fun and exciting!!! I will be coming back for my next car and buying from Kareem Thomas…
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kareem Thomas helped us purchase a used Subaru Outback at
Kareem Thomas helped us purchase a used Subaru Outback at Napleton Subaru in Schaumburg. He made the experience seamless from the time we walked in until we signed the papers to purchase the vehicle. Friendly, knowledgeable and fair! We really appreciate working with him and would return!
Kareem Thomas helped us purchase a used Subaru Outback at
Kareem Thomas helped us purchase a used Subaru Outback at Napleton Subaru in Schaumburg. He made the experience seamless from the time we walked in until we signed the papers to purchase the vehicle. Friendly, knowledgeable and fair! We really appreciate working with him and would return!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Amanda, we're happy you found our staff to be so supportive during your experience here at Napleton's Schaumburg Subaru. Safe travels!
Kareem was very helpful guiding us through our daughter’s
Kareem was very helpful guiding us through our daughter’s first car purchase. Everything went quickly and smoothly.
Kareem was very helpful guiding us through our daughter’s
Kareem was very helpful guiding us through our daughter’s first car purchase. Everything went quickly and smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The dealership had a nice vibe.
The dealership had a nice vibe. No one was pushy - at all. We met Kareem who was very knowledgeable and helpful. He found us a car and we came back. Overall great experience
The dealership had a nice vibe.
The dealership had a nice vibe. No one was pushy - at all. We met Kareem who was very knowledgeable and helpful. He found us a car and we came back. Overall great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car