Long Beach Honda

Dealer fixed condenser of my 17 honda civic AC under extended warranty of up to 10 years

Had excellent service at Honda Long Beach Service Department specifically Michael Lasaca who helped us with our Honda AC problem. He was professional, attentive and friendly. There should be more Michael at every dealership. Thank you Michael. We will recommend him and Honda Long Beach to others.

The service writer was courteous, respectful, honest, and listen to all of my concerns. Every time I’ve had my vehicle into Long Beach Honda Service department, it has been a pleasurable and satisfying experience. If all automotive dealerships conducted business and attentiveness the way that Long Beach Honda does, it would instill faith into all dealerships service departments.

Service, friendship, caring attention, courtesy, profesional, knowledge, experience , accurate, responsive helpful, timing, detailing, explaining, good environment

I just had service at Long Beach Honda and I wanted to give a shout out. The service aligned with the reservation and was completed quickly. Great job! Thanks LBH.

Everyone was very professional and friendly. Status pictures were sent by text video and I was called saying the vehicle was ready for pick up within two hours of me dropping it off. I highly recommend them and I take my car to no one else that I trust as much as this place. They even had a shuttle van to drop me off at my house.

The WORST car shuttle service. I dropped off my car at 7:30am and didn’t get home until 9am. The young man driving the shuttle went the wrong way on purpose. Driving all around Long Beach and Lakewood when I only live 5 mins from the dealership. They made us write down our addresses thinking they would go in the order people wrote it down. I was the first in line and got dropped off last, how does that work? I paid attention to his driving and the directions said to go left and he would make a right. He’s just driving around wasting people’s time and Honda’s resources. There were 6 passengers including an infant and he didn’t have the common sense or curtesy to drop off a fuzzy baby with no car seat, talk about child safety. The mom and baby were dropped off second to last. When I say the worst experience, it seriously was.

Started out well the first two visits while looking at vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was identical and had another employee lie to our faces that it was identical, we wanted to see the vehicle, but they said it was being washed and assured us again that everything was the same and we had to sign the agreement again. Carlos didn't even come out to talk with us for the 4 hours we were at the dealership (even though our appointment was with him) until the very end when we asked why the options included in the original agreement were not on the switched vehicle. After waiting for him to come out and explain why were not getting what he had agreed to originally, he yelled at us angrily and said we could go ahead and cancel the contract if we didn't like it! Horrible experience with Carlos and surprised when we had additional employee lying to us per Carlos. It made what started out as a great experience with Hayden, a terrible finish with Carlos.

Extremely outdated hardball sales tactics. It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until you walk in and will claim other dealers are trying to scam you. The finance department preys on people with bad credit and/or those who do not know how to negotiate a car deal/get overwhelmed. Stay away unless you want to play hardball or want to waste time and money. There are plenty of dealers in SoCal with transparent pricing and modern sales practices.

This Dealer Scammed me with price. They had over $2400 on market adjustment fee beside taxes and financial charge. car price was 33,500. When we were making a deal sales person agreed to discount $1000 dollar for the price. Sales person agreed and showed me a lower monthly price after $1000 dollar discount with his own caluation on his phone. after going to other room with financial person I was not able to see that $1000 discount on paper work. after discussing about that they told me the total amount is $1000 less which was 38300 something(that was including market adjusment fee $2400). but I came home and I show the final price on back of the sheet it said 39900 which was not inclouding $1000 discount and actually more. DO NOT GO TO THIS SCAM DEALLER. they will rip you off.