Huggard & Ewing

Short and Simple version is that they are not honest and do not keep the customer in mind. They only care about themselves. Good luck if you want to try buying from them. Definitely don’t trust their word. Read on for more details: Called on a car, they said to come down it’s here. Told them I’m getting an Uber from Plymouth now. Paid $120 (total in Ubers to come). Got there and was told the car just sold. The car may have sold within an hour of talking to them and the car being on the lot for 6 months. However, here is where they went wrong: * You shouldn’t have told someone to come for a specific car and then sell it to someone else within an hour. If you want ask for a deposit for a hold like normally done. * I was told the person came in right after our phone call, and that salesman are not allowed to call customers back to let them know the car may be sold as a warning. * The receptionist lied and said the customer was there awhile and test drove 6 cars before purchasing the one we were coming for. However, I was told by another employee that they came in and only test drove 1 (the one we were coming for). * They then tried to sell the same type of car we were looking at, that was 2 years older, with body damage, for 2k more! Yes a bit lower mileage but not at all worth 2k more when the car brand new was only 15k in 2019 (Mitsubishi mirage). We wanted the 2021 with no damage for $9990. * They refused to allow us to speak with the owner or manager to try and work things out and just said we could leave a message. * For going through all that the company should have tried to be fair and make it right, but they chose the wrong road. :(

Truck was dead within a year. Extended warranty a joke. Fighting to get anything done. Waste of $25k. Sales guy was nice. Buyer beware. Can not recommend

I brought a 2018 Ford Fusion , very low mileage 37k on 7/18/22. On 7/24/22 my headlights went out because water had been going on there and they offered to fix them. 7/31/22 my engine light came on “engine fault service now” . I informed them. They were very dismissive. Finally, Jose took the car and claimed to have it scanned and there were no codes. He gave me the car back without an engine light and assured me the car was fully serviced. 8/29/22 my engine malfunctioned and the car shuts down while I’m driving. now I’m in need of a new engine. Jose told me it was due to my recent oil change then valvoline cleared that up. He then lied to my face and said “I said it was a possibility not the cause” . John Lewis told me I had to put some money towards the cost for them to fix it . I said no because they knew the car had engine problems when I brought it back 2 weeks after purchasing it and I’m sure they just cleared the codes.They refuse to fix the car. they’re telling me to take it to Ford maybe a warranty will fix it. They won’t answer your calls or get back to you once you bring up an issue with your car. PLEASE STAY AWAY FROM THIS PLACE!!! Save your money

Huggard and Ewing has changed my opinion of used car dealers at least this one they are excellent to work with so helpful they make sure that the vehicle you buy is as perfect as possible for a used vehicle they make sure you are happy and that it is the safest it Can be I was truly amazed at my experience buying a Used truck from them my salesman was Bronson and he was also excellent the head mechanic that they have on staff is very helpful and knowledgeable overall an excellent experience

They sold me a van on 11-5-21 after test driving it I mentioned to the salesman Allen that it had some brake and engine noises. He told me he would “put it into service” at their dealership. Two days after being “fully serviced” and driving it off the same issues were there. I went straight back and informed them and they told me to drop it off. It should of been ready to go when I drove it off the lot now I have to drink back a car I just paid a ton of money for? Poor service and A con of a salesman. Save yourself the headache and avoid these guys.

Terrible shady business. Do not buy a car from them, it will cost you thousands after you drive it off the lot. Stay away or you WILL regret it

Really awsome experience. Jeff and Alan get things done. our second car purchased here and we will be back someday again. Thank you!! Kim and Kosta

Called me 4 times in 2 minutes then was rude and nasty on the phone. Tried to get off the phone by saying thank you for your time and he kept giving me a hard time about my trade. I finally had to hang up on him. Never gave his name. Will never buy from

Al was awesome. I contacted him and explained i was in Az. And needed to get my daughter and her husband in Seekonk a car rather quickly. I gave him a price range and milage range and within an hour he located the perfect match for what we needed. When they did a test drive there was a rattle coming from the front end. He told us no problem that they would take care of it. From beginning to end the staff was a class act.

They were so eager to help and be friendly when it came to selling me the vehicle, constantly reminding me that if anything goes wrong with the vehicle that I could bring it back within warranty and they would be happy to remedy the issue. Unfortunately, Two months after purchasing from them I’ve brought my vehicle back three times for the same issue and after having it for over a week they call me to tell me, “we can’t figure out what’s wrong so we’re just going to stop looking into it and you can come pick up the vehicle as is”. Then they go on trying to sell me another vehicle and that I could trade in my vehicle that I’ve had for two months purchased from them. They showed no empathy that I purchased a vehicle from them with defects, they just brushed me off multiple times until finally saying that they did not feel like looking into it any further so that I should just pick it up as is. Focused only on sales and no customer service after the sale, very unprofessional!