Reviews
disappointed
I was very disappointed, I had an email coupon and struggled to get it honored. I was charged $118.38 to change 2 paper filters and a $20.63 environmental charge, none of the charges explained up front.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
This is a disappointing review to read. We strive for transparent and accommodating service here, and I would be more than willing to speak with you directly about what happened and ensure we clear up any confusion. Please don't hesitate to give me a call. Thank you, Kevin Mills - Service Director - 919-467-4747
Retired
Great job on having our CRV serviced oil all filters, wiper blades washing the outside topping of fluids annual North Carolina inspection, checking for possible problems in the future
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, thank you for taking the time to leave us a review! It was our pleasure to service your Honda CR-V here at Autopark Honda, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!
5 Stars
C.J. Carranzo is the best and when CJ is not there Eldwin is also the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas - Thank you for the five stars! All of us at Autopark Honda are thrilled to hear C.J. and Eldwin were able to provide you with our gold standard of service. Your business means the world to us. Have a great day!
Service was fast, easy and as always informative. I go...
Service was fast, easy and as always informative. I go out of my way to use Auto Park Honda in Cary. Thank you Auto Park Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Autopark Honda, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!
Had the pleasure of working with Khaled and Shawn while...
Had the pleasure of working with Khaled and Shawn while purchasing a new vehicle. The process was extremely smooth and both employees were extremely flexible/helpful as we worked with our bank and insurance company.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to let others know what it's like to be a guest with us at Autopark Honda! We love to hear that you were welcomed into our dealership and Khaled and Shawn provided a smooth and helpful car-buying experience. We always strive to have a customer-first attitude and are pleased to hear this came through during your visit with us. Enjoy your new car and safe travels!
Staff took Covid precautions and service prices were...
Staff took Covid precautions and service prices were explained. Also, informed me about a fuel pump recall which was then addressed and ordered. I was told the pump would arrive in about 2 days.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ruth - Thank you for the great review! Customer safety is our top priority, and it is wonderful to hear that you felt comfortable during your visit. Drive safely, and we hope to see you again at Autopark Honda!
Service was excellent and staff was quite friendly. Wait...
Service was excellent and staff was quite friendly. Wait time was a little longer than expected but I was kept up to date during my wait time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brandon - We appreciate this feedback and are happy to hear that your recent visit went smoothly. Thank you for choosing Autopark Honda for your auto service needs! We hope that you enjoy your day.
Great Service
Great experience as always!. My advisor, Todd, asked about my needs that day and provided me with great service. AutoPark has some great people, and it's highly appreciated!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mukesh - It is terrific to hear that Todd delivered a five-star service experience for you! Thank you for giving Autopark Honda your business, we hope to welcome you back in the future. Drive safely!
Completely satisfied
The people at this dealership are top line in performance and friendly courteous service. I have always enjoyed dealing with them and would recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glenn, your recommendation of our team means the world to us! Thank you for choosing Autopark Honda, it means a lot to hear that you are a happy customer. Safe travels until we see you next!
Great service
Calvin Ng is always so wonderful to work with. He does an excellent job explaining everything to you so that you feel well informed. Thank you, Calvin!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Crystal, we are grateful for your support of Calvin and the team. Thank you for choosing Autopark Honda for your service needs!