Florence Toyota

This is the third car we've purchased at Florence Toyota and Terrell Small has been our salesperson for each one. We appreciate his professionalism and the way he helps us find what we need and want in a car.

Pleasant experience and surprised at the short wait. Mike was efficient and to the point, explaining the scheduled work.

James Young was awesome to work with. He was very personable, polite & to the point with his service suggestions as well as with the issues for which I brought my RAV4 in. They took care of my recall issue, oil change & tire rotation (a special running at the time) & an engine issue. Several other suggestions were made to do at a later time. He was just so nice & personable, answered all of my questions & made me feel comfortable in a usually uncomfortable situation....especially being a female in the "service world." Highly recommen this dealership & this service advisor.

I found a 2024 Tacoma online at Florence Toyota set up a test drive for a Saturday morning. They were ready to go when I got there. We worked out a deal and I purchased the vehicle that same day. The entire process was super easy in and out in about 2 hours. My salesman Milo was outstanding.

Mike was very accommodating and went over the process before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, all was reviewed and explained.

I went to Florence Toyota to see if I could get a "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 1/2 - 2 hours to complete it. After finding out that they DID have the parts needed, my husband and I waited for 3 HOURS then they came to us to tell us they did not have the parts!!! After 3 hours!!! We made an appointment for the next week and I returned, was taken care of as expected. I wasn't angry at our first visit for this, just very frustrated that it took someone 3 hours to inform us that the parts were not there, after being told they were. Do better, Toyota!!

Everyone was very courteous and friendly. Overall experience was typical for a car dealership. I interfaced with 3 departments, Sales, Parts and Service, to get the truck as I wanted it. Would have expected someone at FT to coordinate everything but that didn't happen. Appears all departments act independently. Symptomatic of a micro managed operation.

James was very nice explaining the services that was being done to my Highlander. He is an asset to Florence Toyota.

Justin was greati would use him again. And Toyotas are fantastic. Their finance department is great as well

Rodney Britt did an excellent job helping me secure my 2024 Rav 4 (15,168 miles) that I have been wanting for almost a year now! He went out of his way to make sure the vehicle I wanted made its way to Florence. I am looking forward to driving it and enjoying it for many years to come. I also feel confident knowing if I have any problems, I can count on Florence Toyota's Better Value Guarantee! Contact Rodney Britt at Florence Toyota if you are in the market for a vehicle.