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Florence Toyota

(413 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 1:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–1:00pm
Sunday Closed Closed

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Reviews

(413 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Florence Toyota from DealerRater.

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Because I had a doctors appointment in Manning, the guys

Because I had a doctors appointment in Manning, the guys got me out in a hour. Thank you!

Because I had a doctors appointment in Manning, the guys

Because I had a doctors appointment in Manning, the guys got me out in a hour. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Staff was very professional.

Staff was very professional. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area.

Staff was very professional.

Staff was very professional. Greeted warmly and service was speedy. I was also pleased with the cleanliness of the waiting room area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent customer service!

Excellent customer service! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota!

Excellent customer service!

Excellent customer service! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Took my truck I bought there for service.

Took my truck I bought there for service. They are always friendly and get the job done quick.

Took my truck I bought there for service.

Took my truck I bought there for service. They are always friendly and get the job done quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Marty Osborne was incredible to work with.

Marty Osborne was incredible to work with. He was very nice and worked with us on our needs and wants. He made buying a car very smooth. He was helpful the entire time.

Marty Osborne was incredible to work with.

Marty Osborne was incredible to work with. He was very nice and worked with us on our needs and wants. He made buying a car very smooth. He was helpful the entire time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tabatha Lane has been very helpful with helping me keep

Tabatha Lane has been very helpful with helping me keep my RAV4 in great running condition.

Tabatha Lane has been very helpful with helping me keep

Tabatha Lane has been very helpful with helping me keep my RAV4 in great running condition.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I purchased my vehicle used.

I purchased my vehicle used. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. I only had this vehicle serviced at Florence Toyota so I can use the free services. Then it happened, I took the vehicle to another dealership because it was closer, and it may not seem much but my radiator reservoir cap was missing. I have been driving this car with the potential of destroying the engine because the reservoir was bone dry when I got my oil changed. Yes, it could have taken some time before something drastic happened but what if I was one of those people that always went to Walmart or some other oil change place and they did not check? So I tried to contact the service department. I left a message with one of the associates but all I keep getting are messages about purchasing another vehicle. Who does this?

I purchased my vehicle used.

I purchased my vehicle used. All seemed okay until I started seeing all these recommended repairs after the purchase. I was given two free oil changes when I purchased this car. I only had this vehicle serviced at Florence Toyota so I can use the free services. Then it happened, I took the vehicle to another dealership because it was closer, and it may not seem much but my radiator reservoir cap was missing. I have been driving this car with the potential of destroying the engine because the reservoir was bone dry when I got my oil changed. Yes, it could have taken some time before something drastic happened but what if I was one of those people that always went to Walmart or some other oil change place and they did not check? So I tried to contact the service department. I left a message with one of the associates but all I keep getting are messages about purchasing another vehicle. Who does this?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Been going here for several years for maintenance and

Been going here for several years for maintenance and they’re always great. They usually have coffee and doughnuts for the customers, and someone always asks how you’re doing and if you need anything. I’ve never had the service department recommend unnecessary maintenance just for money either.

Been going here for several years for maintenance and

Been going here for several years for maintenance and they’re always great. They usually have coffee and doughnuts for the customers, and someone always asks how you’re doing and if you need anything. I’ve never had the service department recommend unnecessary maintenance just for money either.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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My salesperson Johanna was super nice and will definitely

My salesperson Johanna was super nice and will definitely recommend her, Very Impressed with JoHanna, very personable and she made me feel like it wasn’t about getting a sale, although my purchase was her first sale. Go JoHanna!

My salesperson Johanna was super nice and will definitely

My salesperson Johanna was super nice and will definitely recommend her, Very Impressed with JoHanna, very personable and she made me feel like it wasn’t about getting a sale, although my purchase was her first sale. Go JoHanna!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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I was not too bright and ran out of gas on my Rav4 Prime

I was not too bright and ran out of gas on my Rav4 Prime 9 miles before Buc-ee's to fill up. So my car got towed here and they was very nice to get it done ASAP for me, since I was from MASS and driving home from Florida. They got it done and I was on my way. Very nice staff. from service Advisor Ray and I don't remember the shop foreman's name. Great coffee, too. You guys was great

I was not too bright and ran out of gas on my Rav4 Prime

I was not too bright and ran out of gas on my Rav4 Prime 9 miles before Buc-ee's to fill up. So my car got towed here and they was very nice to get it done ASAP for me, since I was from MASS and driving home from Florida. They got it done and I was on my way. Very nice staff. from service Advisor Ray and I don't remember the shop foreman's name. Great coffee, too. You guys was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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