Skip to main content

INFINITI of West Chester

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2023 state dealer award
View 2 awards
2023 state dealer award
2023 consumer dealer award

Inventory

See all 39 vehicles from this dealership.

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (30 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of West Chester from DealerRater.

Want to share your experience with this dealership?

Write a review

Great Customer Service

I have to mention how patient and professional Greg was with me and my situation. He provided excellent customer service throughout the whole ordeal with Grace and patience.

Great Customer Service

I have to mention how patient and professional Greg was with me and my situation. He provided excellent customer service throughout the whole ordeal with Grace and patience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hope, thank you for your kind words and this wonderful review!

Show full review

Very impressed .

This was the most accommodating and comfortable waiting experience of any dealership. I highly recommend. I will definitely go back for all my future maintenance.

Very impressed .

This was the most accommodating and comfortable waiting experience of any dealership. I highly recommend. I will definitely go back for all my future maintenance.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to let us know how we did! We hope you have a great day!

Show full review

Happy Customer

Once again, A great experience at Infiniti of West Chester. Had my car in for routine maintenance/inspection and from the time I arrived, got my loaner, and was called a few hours later that all was ready, I couldn’t have been more pleased with the way I was treated and with the work they did. Thanks

Happy Customer

Once again, A great experience at Infiniti of West Chester. Had my car in for routine maintenance/inspection and from the time I arrived, got my loaner, and was called a few hours later that all was ready, I couldn’t have been more pleased with the way I was treated and with the work they did. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Frank, thank you for your kind words and this wonderful review!

Show full review

Gregg was excellent!!!

Gregg was excellent! I was greeted immediately upon arrival with appointment details. Professionalism, Communication, Issue identification, Quality of work completed and Speed of resolution were exceptional.

Gregg was excellent!!!

Gregg was excellent! I was greeted immediately upon arrival with appointment details. Professionalism, Communication, Issue identification, Quality of work completed and Speed of resolution were exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Awesome team, honest and great service!

I recently had two of my Infiniti 's serviced at West Chester. Greg was my service manager and did awesome job with accommodating appointments. Very courteous team at West Chester. Everyone is friendly and made me feel inclusive. I was able to bring my dog along for one of the services. He was also welcomed with open arms and can't wait to come back. Don't ever lose your touch. Keep up the good service!

Awesome team, honest and great service!

I recently had two of my Infiniti 's serviced at West Chester. Greg was my service manager and did awesome job with accommodating appointments. Very courteous team at West Chester. Everyone is friendly and made me feel inclusive. I was able to bring my dog along for one of the services. He was also welcomed with open arms and can't wait to come back. Don't ever lose your touch. Keep up the good service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for your kind words and this wonderful review!

Show full review

Always a pleasure!

My experiences with both leasing and servicing my vehicle have been outstanding. I'm on my 3rd Infiniti and will very likely lease my fourth when the time comes. The staff are competent, efficient and very courteous. They go the extra mile to make sure I am satisfied and not inconvenienced. Thanks to all at Infinit.

Always a pleasure!

My experiences with both leasing and servicing my vehicle have been outstanding. I'm on my 3rd Infiniti and will very likely lease my fourth when the time comes. The staff are competent, efficient and very courteous. They go the extra mile to make sure I am satisfied and not inconvenienced. Thanks to all at Infinit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Frank, thank you so much for the positive review!

Show full review

Ron Rambo

Service consultants Rebecca and Amanda are always friendly and give you the straight story. The technicians do a very professional job. In 2019 we moved another 20 minutes farther away ( now drive about 75 minutes one way), but it’s worth it to deal with people you can trust. You can’t say that about a lot of car dealers nowadays.

Ron Rambo

Service consultants Rebecca and Amanda are always friendly and give you the straight story. The technicians do a very professional job. In 2019 we moved another 20 minutes farther away ( now drive about 75 minutes one way), but it’s worth it to deal with people you can trust. You can’t say that about a lot of car dealers nowadays.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Infiniti fan

Have bought and serviced 6 Infiniti’s since 2008. Dealership is top notch. We moved and now drive 75 minutes to get there, but my wife and I feel that it’s worth the trip.

Infiniti fan

Have bought and serviced 6 Infiniti’s since 2008. Dealership is top notch. We moved and now drive 75 minutes to get there, but my wife and I feel that it’s worth the trip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Outstanding work as always. Rebecca first class

First class company, from the moment you walk in to the service department met with friendly, professional and honest people. Enjoyable to deal with every time

Outstanding work as always. Rebecca first class

First class company, from the moment you walk in to the service department met with friendly, professional and honest people. Enjoyable to deal with every time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Always receive excellent service!

I have been a customer for 4 years and Rebecca and Amanda always provide me with outstanding customer service. Will buy my next vehicle from here. I’m eyeing the QX50.

Always receive excellent service!

I have been a customer for 4 years and Rebecca and Amanda always provide me with outstanding customer service. Will buy my next vehicle from here. I’m eyeing the QX50.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
See all 30 reviews