Reviews
Write a reviewGreat Customer Service
I have to mention how patient and professional Greg was with me and my situation. He provided excellent customer service throughout the whole ordeal with Grace and patience.
Great Customer Service
I have to mention how patient and professional Greg was with me and my situation. He provided excellent customer service throughout the whole ordeal with Grace and patience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hope, thank you for your kind words and this wonderful review!
Very impressed .
This was the most accommodating and comfortable waiting experience of any dealership. I highly recommend. I will definitely go back for all my future maintenance.
Very impressed .
This was the most accommodating and comfortable waiting experience of any dealership. I highly recommend. I will definitely go back for all my future maintenance.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we did! We hope you have a great day!
Happy Customer
Once again, A great experience at Infiniti of West Chester. Had my car in for routine maintenance/inspection and from the time I arrived, got my loaner, and was called a few hours later that all was ready, I couldn’t have been more pleased with the way I was treated and with the work they did. Thanks
Happy Customer
Once again, A great experience at Infiniti of West Chester. Had my car in for routine maintenance/inspection and from the time I arrived, got my loaner, and was called a few hours later that all was ready, I couldn’t have been more pleased with the way I was treated and with the work they did. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, thank you for your kind words and this wonderful review!
Gregg was excellent!!!
Gregg was excellent! I was greeted immediately upon arrival with appointment details. Professionalism, Communication, Issue identification, Quality of work completed and Speed of resolution were exceptional.
Gregg was excellent!!!
Gregg was excellent! I was greeted immediately upon arrival with appointment details. Professionalism, Communication, Issue identification, Quality of work completed and Speed of resolution were exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome team, honest and great service!
I recently had two of my Infiniti 's serviced at West Chester. Greg was my service manager and did awesome job with accommodating appointments. Very courteous team at West Chester. Everyone is friendly and made me feel inclusive. I was able to bring my dog along for one of the services. He was also welcomed with open arms and can't wait to come back. Don't ever lose your touch. Keep up the good service!
Awesome team, honest and great service!
I recently had two of my Infiniti 's serviced at West Chester. Greg was my service manager and did awesome job with accommodating appointments. Very courteous team at West Chester. Everyone is friendly and made me feel inclusive. I was able to bring my dog along for one of the services. He was also welcomed with open arms and can't wait to come back. Don't ever lose your touch. Keep up the good service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words and this wonderful review!
Always a pleasure!
My experiences with both leasing and servicing my vehicle have been outstanding. I'm on my 3rd Infiniti and will very likely lease my fourth when the time comes. The staff are competent, efficient and very courteous. They go the extra mile to make sure I am satisfied and not inconvenienced. Thanks to all at Infinit.
Always a pleasure!
My experiences with both leasing and servicing my vehicle have been outstanding. I'm on my 3rd Infiniti and will very likely lease my fourth when the time comes. The staff are competent, efficient and very courteous. They go the extra mile to make sure I am satisfied and not inconvenienced. Thanks to all at Infinit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, thank you so much for the positive review!
Ron Rambo
Service consultants Rebecca and Amanda are always friendly and give you the straight story. The technicians do a very professional job. In 2019 we moved another 20 minutes farther away ( now drive about 75 minutes one way), but it’s worth it to deal with people you can trust. You can’t say that about a lot of car dealers nowadays.
Ron Rambo
Service consultants Rebecca and Amanda are always friendly and give you the straight story. The technicians do a very professional job. In 2019 we moved another 20 minutes farther away ( now drive about 75 minutes one way), but it’s worth it to deal with people you can trust. You can’t say that about a lot of car dealers nowadays.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Infiniti fan
Have bought and serviced 6 Infiniti’s since 2008. Dealership is top notch. We moved and now drive 75 minutes to get there, but my wife and I feel that it’s worth the trip.
Infiniti fan
Have bought and serviced 6 Infiniti’s since 2008. Dealership is top notch. We moved and now drive 75 minutes to get there, but my wife and I feel that it’s worth the trip.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Outstanding work as always. Rebecca first class
First class company, from the moment you walk in to the service department met with friendly, professional and honest people. Enjoyable to deal with every time
Outstanding work as always. Rebecca first class
First class company, from the moment you walk in to the service department met with friendly, professional and honest people. Enjoyable to deal with every time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Always receive excellent service!
I have been a customer for 4 years and Rebecca and Amanda always provide me with outstanding customer service. Will buy my next vehicle from here. I’m eyeing the QX50.
Always receive excellent service!
I have been a customer for 4 years and Rebecca and Amanda always provide me with outstanding customer service. Will buy my next vehicle from here. I’m eyeing the QX50.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase