INFINITI of West Chester

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 29, 2020

    Needed an oil change and filter at the last minute. Called at 1pm and took me at 2 pm and out by 3:15 pm. Great experience and nice people.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 29, 2019

    As a person who enjoys cars, and purchases/leases a fair number of vehicles annually, this is likely the worst experience I have ever had. I was denied... a test drive and, in short, disrespected as a potential customer. I rarely leave reviews like this but my experience was truly that bad at Infiniti of West Chester.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • July 16, 2015

    Was very happy with the dealership. We purchased a used Volvo XC90 and they couldn't of treated us better even as we were not purchasing an Infiniti. Will... keep them in mind in the future for all our new and preowned vehicles.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 11, 2019

    went to purchase a infiniti qx60 in black on black, but when I got there they had a blue on black one and it was exactly what I was looking for in the... first place. Jake in sales was a big help and knows a lot about the cars. Shauna in finances was a huge help as well.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 20, 2018

    Was bounced around between two service advisors and manager. Showed up to pick up my vehicle and the work wasn’t even done after they called and told me... it was done, On two different occasions. Car went in for a key fob to be made and mysteriously ended up needing a new ignition then. I was quoted one price and charged a different amount.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 14, 2018

    They do not stand behind there “bumper to bumper warranty!!! Buyer be aware !! I bought my infinity 2 yrs ago & the drivers side bumper is hanging off... b/c a small plastic piece broke from inside.. they refuse to fix this .. I have pictures, they took pictures jerked me around & I still have my bumper hanging off .. horrible customer service!!’ Do not buy from them !

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 27, 2017

    Purchased a car with a trade-in numbers changed a million times and I can only blame myself not paying attention. Basically got scammed. It was like a... street card game. My trade made absolutely no difference. They saw me coming through the door. Tried to redo the deal, that was a joke.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2016

    We came to purchase a used car. The vehicle was CLEAN and totally as advertised. Our salesman, Burton, was ultra friendly and made us feel at home. Paul... did such a great job - financing was a snap. Neither my wife nor I have had a better time buying a car. We would highly recommend this dealership to anyone interested in buying a quality vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 20, 2015

    My overall experience with car dealerships may be limited (this is the second car purchased from a dealer- I have had 4 serious experiences) but as an... former sales person, I was blown away by Jake White's professionalism and customer service ability. My fiance and I are a young family that is in the middle of moving and only one reliable vehicle. Our budget was limited and our only down payment was a 2001 hyundai trade-in. Without naming names, we had a very very poor experience earlier in the week at another dealership. Originally, my fiance and I contacted him because of a truck my fiance was interested in, even though a mini-van was more of what we had in mind. Hearing this, Jake mentioned the 2010 Toyota Sienna XLE on the lot. Not only was he able to get us into the Sienna within our budget, he made the process very quick and easy for us. When all was said and down, we spent less than 3 hours at the dealership (which mind you, with a 1 year old doing anything for an hour is a miracle) and left with a vehicle that fits our needs much better than anything else we had found in months of looking. Jake kept our sales process moving and did not waste time with extraneous talking but still built a relationship with us. I highly recommend Jake and Infiniti of West Chester. Thank you guys again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 28, 2015

    Had a great expierence at Infiniti of West Chester. Thanks to Steve Capano we found exactly what we were looking for after 100's of website searches.... He is extremely professional and on the ball with every detail. It is clear his customers are his #1 priority. He even went out and took special pictures just for us and texted them to us since we live almost 2 hours away. From what we expierenced the whole staff was friendly, right down to our loan specialist Joe Kicinsk, who was extremely helpful plus got us a lower rate. We highly recommend Steve Capano and this dealership if you're looking for a new or used vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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