Reviews
Found the car we wanted.
Found the car we wanted. The transaction was clean and simple. Nice to deal with.
Found the car we wanted.
Found the car we wanted. The transaction was clean and simple. Nice to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer Service sucks.
Customer Service sucks. The service department and communication lacking in every aspect. Stay far far away!
Customer Service sucks.
Customer Service sucks. The service department and communication lacking in every aspect. Stay far far away!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
my vehicle was in their service department for one month
my vehicle was in their service department for one month for a transmission repair that they originally told me would take one week! Communication was way below subpar. If I could give ZERO stars, I would instead of one star. I had to call most days to find out that my vehicle was not ready when they told me that day it would be ready. I had to rearrange my life and rides around picking up my vehicle to only learn that it wasn't ready when they said it would be. They blamed back order of parts and then blamed the delay on parts that were defective. After complaining of the bad communication, I was offered a rental, free of service. However, after picking up my vehicle after three weeks, I had to return it again because it was stuck in first gear. They kept it another week to only blame a defective part once again. After I finally received my vehicle back and the transmission was working fine, I took my vehicle to get an oil change and tire rotated. This is when I learned that a lug nut was missing. So not only did they have my vehicle for one month, when it should have been one week, their mechanic FORGOT to replace the lug nuts. What mechanic doesn't check and re-check that? I informed Stan of this and he graciously offered to refund me the $12 I paid to this shop to put on another lug nut. Now I am seriously wondering if the parts were defective or if the installation of the parts were defective? I MEAN WHEN I SAY, ***** DO NOT DEAL WITH THIS DEALERSHP EVER!****
my vehicle was in their service department for one month
my vehicle was in their service department for one month for a transmission repair that they originally told me would take one week! Communication was way below subpar. If I could give ZERO stars, I would instead of one star. I had to call most days to find out that my vehicle was not ready when they told me that day it would be ready. I had to rearrange my life and rides around picking up my vehicle to only learn that it wasn't ready when they said it would be. They blamed back order of parts and then blamed the delay on parts that were defective. After complaining of the bad communication, I was offered a rental, free of service. However, after picking up my vehicle after three weeks, I had to return it again because it was stuck in first gear. They kept it another week to only blame a defective part once again. After I finally received my vehicle back and the transmission was working fine, I took my vehicle to get an oil change and tire rotated. This is when I learned that a lug nut was missing. So not only did they have my vehicle for one month, when it should have been one week, their mechanic FORGOT to replace the lug nuts. What mechanic doesn't check and re-check that? I informed Stan of this and he graciously offered to refund me the $12 I paid to this shop to put on another lug nut. Now I am seriously wondering if the parts were defective or if the installation of the parts were defective? I MEAN WHEN I SAY, ***** DO NOT DEAL WITH THIS DEALERSHP EVER!****
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I was treated with respect and they gave me all the time
I was treated with respect and they gave me all the time I needed. Salesperson was hreat
I was treated with respect and they gave me all the time
I was treated with respect and they gave me all the time I needed. Salesperson was hreat
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service staff is great, easy to schedule.
Service staff is great, easy to schedule. Work completed quickly and my Jeep ready when told.
Service staff is great, easy to schedule.
Service staff is great, easy to schedule. Work completed quickly and my Jeep ready when told.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ram 1500 warranty work.
Ram 1500 warranty work. Done quickly and correctly. Jess is EXCELLENT to work with, I highly recommend.
Ram 1500 warranty work.
Ram 1500 warranty work. Done quickly and correctly. Jess is EXCELLENT to work with, I highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and friendly folks!
Great service and friendly folks! Highly recommend Don White’s if you need any work done.
Great service and friendly folks!
Great service and friendly folks! Highly recommend Don White’s if you need any work done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was simple, didn't feel pressured, and the
Everything was simple, didn't feel pressured, and the extras that come with your purchase such as free lifetime oil changes, car washes etc.
Everything was simple, didn't feel pressured, and the
Everything was simple, didn't feel pressured, and the extras that come with your purchase such as free lifetime oil changes, car washes etc.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're thrilled to hear that your experience at Don White's Timonium Chrysler Dodge Jeep Ram was simple and pressure-free. We take pride in offering valuable extras like lifetime oil changes and car washes. We look forward to serving you again in the future! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com
rec'd my free oil change and tire rotation and car wash .
rec'd my free oil change and tire rotation and car wash . I had recently washed and waxed my Jeep a few days earlier . When my wife returned I noticed white spots all over the car . I had to rinse and towel dry my Jeep to get it back to what it was before she took it in .They always make us aware of what services might be needed and I appreciate that but I take it for service locally as it's way more affordable .
rec'd my free oil change and tire rotation and car wash .
rec'd my free oil change and tire rotation and car wash . I had recently washed and waxed my Jeep a few days earlier . When my wife returned I noticed white spots all over the car . I had to rinse and towel dry my Jeep to get it back to what it was before she took it in .They always make us aware of what services might be needed and I appreciate that but I take it for service locally as it's way more affordable .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're glad to hear that you received your oil change, tire rotation, and car wash, but we understand your concern about the white spots on your Jeep. We appreciate your feedback and want to ensure the best service for you in the future. If you have any further concerns or need assistance, please don’t hesitate to contact me directly. Sincerely, Stan Carder Service Manager scarder@donwhites.com
Everything was simple, didn't feel pressured, and the
Everything was simple, didn't feel pressured, and the extras that come with your purchase such as free lifetime oil changes, car washes etc.
Everything was simple, didn't feel pressured, and the
Everything was simple, didn't feel pressured, and the extras that come with your purchase such as free lifetime oil changes, car washes etc.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, John! We're thrilled to hear that your experience with Don White's Timonium Chrysler Dodge Jeep Ram was simple and pressure-free. It's great to know you appreciate the extras we offer, like the free lifetime oil changes and car washes. We look forward to seeing you again in the future! Sincerely, Stan Carder Service Manager scarder@donwhites.com