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I LOVE Honda cars. I think they are fantastic quality and I have purchased two civics (used) and last year my wife and I saved up to buy a NEW 2018 Honda... Odyssey. After about 6 months, the front left brake started squeaking so we brought it to the RSM dealership. They sanded the rotor down but then the brakes got worse. So I took it back and they said it was normal. My wife and I were not satisfied with the answer so we brought it to Ocean Honda dealership who, after inspection, saw that RSM Honda had sanded the rotor incorrectly which caused the noise (and probably damaged the brake pads). Honda Ocean called Honda RSM and explained the issue and Honda RSM resurfaced the rotor which they previously said was fine. About a week later, the front left brake was still squeaking. I called Honda RSM and they said it's normal. So, I took my car to the dealership in Irvine who said "it's not normal. You should have Honda RSM replace the brake pads and rotor". Just to be sure, I also took it to an independent car repair who said the same thing. Then I spoke with the sales people at HONDA RSM and they said that if a car brakes squeak in the first year then it's Bulls**f if the service dept says it's normal. I shared this information with the dealership in RSM and they said, that breaks just squeak. It's part of life. It's normal and it's probably the result of the way I drive. I am SO ANGRY at the service manager at Honda RSM. I will NEVER buy a car from them again. I contacted Honda HQ and if they don't get this resolved I will NEVER buy a Honda again. This answer is hard to believe on four accounts: 1) My other Honda didn't squeak even after 200k. So why would a NEW car squeak. 2) You can't say it's because of the driving unless you believe that I suddenly changed my driving style when I got the new car. Really? Plus, if it's the result of the way I stop the care, why is it that it only affects the front left tires brakes? Isn't the left tire under the same pressure when I brake? 3) ONLY the front left brake squeak and that's the one which had the rotor resurfaced twice. Isn't it more like to think that's the result of recently workmanship from the dealership than to think it just happened that way after leaving the factory? 4. Three Honda dealerships plus an Indy repair shop say the brakes and rotors need to be replaced. This is a NEW Honda that's not even a year old. I should get new rotors and brake pads because it's under warranty and I shouldn't have to feel that I'm battling the dealership of a car company I love. Can you please help me accomplish this? Thank you for your concern and effort.
RSM Honda is the best. One of the best experiences I have ever had in buying a car. I was in and out the door in an hour. My salesman Amer Barikhan... was great. He knows his stuff and made the experience a pleasure. I would highly recommend RSM Honda
The deal was completed online thru the Internet Sales team, with a very favorable price for the car we were looking for. When we went to the dealership... to drive the car, we were given a written price offer The car was the right color, all of the features we wanted and with the savings on the price, we were able to buy the extended warranty, enabled the security system and purchase the paint preservation system. We also financed the car with Honda finance and saved even more compared to my credit union financing.
Thank you for the excellent review, Michael. I'm glad you had a great experience. I wish you many carefree miles. Mark Helms Sales Operations Manage...r RSM Honda 949.713.2000 email@example.com
Just bought a new Accord. Super experience. Dealership is beautiful, very well maintained and the vibe is great. The employees are relaxed and professional.... Thanks RSM Honda!
Great dealership! Honest with good pricing. From sells person Viktor finance manager Mark to GM Ben. Highly recommend them! Will be coming back soon! Bought... 2 2018 clarity plug in. They offer the best price.
Very impressed with the service and attention to detail at RSM Honda. I love that the service level and helpfulness goes all the way to the top including... the general manager. The vibe doesn’t feel like a “car lot” and the experience here is very different from most auto dealers. Highly recommend these folks !
If you're like me, you will look through the reviews of a business and check out why people "say" they like a business and the (hopefully) few people who... hated it to understand both perspectives. That being said, I would NEVER recommend RSM Honda. I am a logical, reasonable business person that would NEVER waste my precious time dogging out a company. It doesn't serve anyone to be negative. It does serve a purpose when it is necessary. I say that to say that this company is THE MOST unorganized and disrespectful business I have EVER had the displeasure of working with. I am in sales. I KNOW the power of excellent customer service. People buy from people they like. THEY DON'T CARE ABOUT YOU OR THEIR EMPLOYEES. I should have never worked with them. My husband and daughter were in a tragic car crash and were were forced to look for another vehicle quickly because our vehicle was totaled. We should have traveled to a better dealership. The guy that sold us the vehicle was fresh out of training and couldn't answer basic questions. They guy(s) that financed us: They OVER promised and UNDER delivered and we had to RESIGN docs TWICE, misplaced our financing docs and financed with a company we did not choose. LISA (the most bitter and evil woman I have EVER spoken to) is rude, feeble-minded and nimble. She has misplaced the financing for $4 million of their financing income. Why do I know this? Because the guy that signed our finance docs told us because he was hired after they fired the ENTIRE finance department for under performing and then they fired him for whistleblowing 1 week later! These are not normal circumstances. You should have a better buying experience than we did. I recommend you don't do as we did and go to the nearest dealership to your home, but research and go to the best. I regret that we didn't, but I will NEVER work with them again.
Sales associate "Singh" really tried to make me sign a new contract for a civic when i clearly was not in the market for a new car and blatantly lied to... my face saying my current car is "unsafe" when my car is perfectly fine. Don't buy from this dealer, the sales people are fraudulent and do not act for your best interest.
I went to RSM honda and i have really bad experienced! First they lied to us ( manager) Anthony. We already signed the deal then they said we have to put... our payment up. Then the manager said again 3rd time that we are Not Approve. What kind of manager is that! He cannot even tell straight up to our face whats going on! So we ending walking away because he want us to pay a lot more monthyly than what we signed up for! What a JERK! and a LIAR! I will NOT defenitely going baxk to that dealership!!!
I bought my car one month ago. I found a charge on my contract for $379.80 for accessories. When I returned to the dealership to ask what items the charge... was for I was sent from one Department to the next with each department representative really not knowing what the charge was for but still offering some sort of conjured up guess. It was suggested on three different occasions perhaps the charge was for wheel locks. My car has hubcaps! That must be their go to answer when they're discovered deceptively slipping in extra charges that aren't part of a negotiated deal. I've returned to the dealership four times within the last 30 days just to be routed from the service department to finance to my salesman to a sales manager. My salesman gave me a ridiculous explanation after speaking to a sales manager off the sales floor, saying they had to put something on that line for accounting purposes. Really? Well, if that was the case they could have put $1 not $379.80. The finance manager explained the charge wasn't from the finance department and I should ask my salesman. Why would I talk to my salesman again when he clearly doesn't have the authority to do anything about it and he gave me the lamest explanation to date? I went back a week later and spoke with a sales manager who took my name and number but never investigated or called me back. My guess... He promptly wadded up the paper with my contact information and tossed it in the circular bin. All parties I spoke with acted as if this accessory charge was some kind of enigma and they weren't empowered to rectify the problem or give a refund. Why the run around? I believe they were hoping I would just tire of their antics and drop my quest for a valid explanation of the charges. Finally, today I spoke with a new sales manager. He pulled up my deal on his computer and within five minutes the mystery was solved. He showed me on his computer screen I was charged for a cargo tray which was negotiated and included in the price of the car. I find it Mighty peculiar that none of the employees on my previous visits could tell me what that pesky charge was for. Apparently, this new sales manager missed the meeting when RSM Honda discussed how to mislead and bamboozle their customers. Oddly, not one employee I have dealt with regarding this matter has the authority to refund the sneaky overcharge, all claiming I need to talk to yet another person who always, coincidentally, has the day off. My overall experience with Rancho Santa Margarita Honda has left me with the foul taste of dishonesty, deviousness and unethical conduct in my mouth.