Rancho Santa Margarita Honda

The deal was completed online thru the Internet Sales team, with a very favorable price for the car we were looking for. When we went to the dealership to drive the car, we were given a written price offer The car was the right color, all of the features we wanted and with the savings on the price, we were able to buy the extended warranty, enabled the security system and purchase the paint preservation system. We also financed the car with Honda finance and saved even more compared to my credit union financing.

I prefer someone that is a native English speaker. Sales guy didn't know much about the car we were looking at. Didn't try to sell us on anything else.

I had an appt with Hamid but he was out, so talked with Hassan. Hassan was very polite & helpful. I told him I'd call back on Friday & was ready to buy. I wanted a 2016 & he had me drive a 2016 & 2017. He gave me three quotes & my friend & I left. Friday morning, I called Hamid. I shared with him what transpired when I talked with Hassan. I had three quotes, not on a contract, but wasn't there to sign that night, so that was fine. Hamid said he'd get the info from Hassan & get back with me. He didn't call back. Bottom line Hassan probably gave me a better deal than Hamid would have. The manager eventually called me back & I believe it was he who said "we had a special going (that weekend) & about 45 people came in on Sat & 35 on Sunday & that's probably why no one called you back. We were really busy." Really!! I used this dealership because I went through the Costco program & they were the closest dealership. In fairness to Hamid, my friend & I thought the prices included a navigation system, but Hamid did not have that on his estimate & I realized that later. That was my mistake, but Hassan could have addressed that issue. I finally told him I wouldn't buy from them after that kind of treatment. I didn't give them the satisfaction of losing my temper. I have purchased a 2017 from another dealership & I'm very happy with the purchase.