Rancho Santa Margarita Honda

I did not have the pleasure of purchasing the Accord Hybrid at the dealership. In fact I am waiting for my car. My purchase was not made their due to the convenience of driving down the street to my credit union where my car will be delivered.I wanted to commend the customer service that salesperson Jun provided. He was attentive to my needs and wanted to work with us in purchasing the car there. He followed up with me via text and went the extra mile to get me the car. Anyone living south county and wants to purchase a Honda should go there..

I had to have my Honda Pilot towed to RSM Honda because the starter had gone out. Doug Jezowski - Service Drive Manager - assisted me, and as usual, I received prompt attention even in the absence of an appointment. The Pilot was serviced as soon as the part was ordered and received and although the cost of the part and repairs seemed exceptionally high, Honda gave me a much needed discount. This pleased me very much!

My service advisor was Chris and Keith was the tech at RSM Honda. I brought my car in at 7:00 am without an appointment and they addressed all my service needs. I received a $25.00 discount by showing them a coupon from Norm Reeves Honda in Huntington Beach. I also replace the engine air filter and received a $25.00 discount from Honda H.Q. being the second car in on Wednesday helped but their service was great.

I used to get great deals here, particularly from their internet department. I had been getting my cars here for the past couple of years. My first Honda in 2006 was from RSM, back when it was still Family Honda. Then when I had kids, I leased two of my Odysseys from them. There must’ve been some sort of management change, they changed their negotiation methods.Their new sales folks would not budge an inch. One of them even told me to “read the fine print” when I forwarded them a deal that I wanted to see if they could beat. They told me to take the deal the other dealership was offering me as that seemed like an awesome deal. I finally went with that Dealer that was willing to help me with a great deal - Freeway Honda. Thanks to Patrick at Freeway Honda, I drove home my 2021 Odyssey Touring with a great deal, and without even breaking a sweat. And this was even with $1,400.00 left on my current lease! All the negotiating was done via text. Of course at one point I had to show them my current lease so they could appraise it. I just went to the Dealer the next day to sign and drive. The service department at RSM Honda is top notch though, I can’t complain. They’re the best part of RSM Honda. But then again I guess nothing good really lasts. I’ve already recommended Freeway Honda to a couple of friends this week.

Extremely professional and friendly! At RSM Honda they take great care of you. We have found RSM Honda to be the best car dealership not only for service but when buying also.

Service Advisor Mike and Technician Jerry have always provided excellent service. I have two Honda vehicles and wouldn't consider taking them anywhere else for service.

ZERO stars should really be an option at this point. Very shady practices by this dealer. Avoid at all costs and take your business and hard earned money elsewhere. Scheduled an appointment to test drive a car in their lot that was advertised. Good mileage/price combo. When I tested the car it was to my satisfaction, and I made sure to get the final price and total in fees in writing. Went to my own Federal Credit Institution for a loan, they cut me a check for the total agreed sum, at a great and unbeatable APR, I might add. I went back 3 days later to get the car. Should've been simple, right? Wrong. Rancho Santa Margarita Honda actually ran a credit check after coherceing me to fill a credit application invoking the Patriot Act of 2001, which states that transactions in cash/cashier check etc had to be reported to Homeland Security by law to make sure I wasn't a terrorist or affiliated with any terrorists groups. When paying in cash or prearranged financing, the dealer has no right to do this. It is a very deceptive tactic to run your credit and size you up to see if they can make an extra dollar out of you with their own financing. They obviously couldn't match my FCU and took my check. Not only will their unnecessary credit check stay in my record for two years, it actually drove my FICO score down and may affect future applications as it may make lenders believe I was turned down for a car loan. STAY AWAY from this dealership!

I have been going to Honda RSM for yrs now now for our routine car maintenance. Look for Michael Fernandez or John Grabowitz, they will take care of your vehicle and update you regularly on the status or any issues of your vehicle. I find them Honest and Trustworthy, qualities so hard fo find and feel nowadays on most service oriented industries. They will not disappoint.

I tried giving them the benefit of the doubt by holding off with any reviews. They are shady and unethical. Submitted multiple credit applications on my behalf even after I specifically stated I didn't want my credit ran. Received application letters in the mail. Called to verify who submitted them and RSM Honda did. I called RSM Honda specifically Andy Campos and Lance Lavage. They denied these being submitted but stated they would help in resolving the issue. Only to then tell the banks that I did authorize them. Hours on the phone and email to get them in touch and do their job to make it easier.

Doug in the service department has been super helpful. great followup. The updates via email and payment via website are very very convenient. night drop off is great also.