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The vehicle was advertised for thousands less online than what they were charging at the dealership. When we asked about the difference, the answer was... "we don't deal with them anymore". (Meaning the website) Gave us runaround about detailing/ cleaning, mats and a spare key. Was told " if we gave every customer a spare key, it would cost us millions". The woman in the showroom who does the paperwork processing walks over to us to discuss something wearing NO MASK! We loved the car and made the purchase, but the customer service was lousy!
Came in to see a particular salesman, but was service by another sales representative. He began to do some fact finding and the final proposal was for... the dealership to purchase a telluride from another dealer and charge me $10,000 more for that vehicle. I was trying to purchase a 2021 Kia telluride EX AWD which cost around $39,000 - $44,000. The salesman told me that the new vehicle would cost me $51,000. My wife and I kindly got up and left the dealership.
This is the 3rd car my husband and I have purchased from Value Kia. The Sales Staff is always friendly and knowledgeable. They took the time to listen... to our needs and put us in exactly what we wanted. The Finance Department works with you like no other dealership and makes you feel comfortable. Thank you so much! We will be back again in the future and have also recommended you to friends and family!
Horrible customer service by the finance manager. Stated he was too busy and couldn’t help me. Also receptionist played the runaround with me all day to... get ahold of the manager. I had to call at least 8 times throughout the day to get someone on the phone and he was very rude and hung up on me. MY FAMILY will NEVER return to this dealership again!
THIS PLACE WILL ONLY TAKE YOU FOR A RIDE, LIE CHEAT STEAL!!! CASH FOR CLUNKERS IS BACK, IT SURE IS AFTER THE PRICE OF THE CAR IS $7000 HIGHER SALES PEOPLE... ARE TREATED LIKE CRAP AND PAID LESS THEN MINIMAL WAGES.. NEED A KIA RUN AND GO ANYWERE ELSE
Very knowledgeable about the car I was interested in and very helpful as far knowing about the autos they are selling. Offer good deals and work well with... customer.
Nate was awesome answered all of our questions. Would come back and buy another car from him, also was knowledgeable about the vehicles. Great Job
Nate was able to get me into a vehicle that fit my family size and my budget. He was very knowledgeable about the vehicles and did not try to force me... into a specific kind of car. I am pleased with my experience at Value Kia and would recommend anyone to go. Ask for Nate, but I have to admit everyone that we met there was very professional and had great customer service.
Wonderful people here. Will be back when its time for a new car in the future, keep up the good work kia and thanks again!
Customer service was excellent!!!! The salesman Christian was very aware of my time constraints and did everything in his power to keep that timeframe.... I was very appreciative of that.