Prestman Auto

Salesperson was amazing. Sales manager was rude and condescending. I would have walked out but my wife loved the car. Financing was good easy to fill out paperwork. They failed to detail the car as promised. There what other issues as well.

⭐ 1 Star Worst Car Buying Experience I’ve Ever Had — Buyers Beware I recently bought a 2017 4Runner TRD Pro from Prestman Auto, and I honestly wish I never had. What started off promising turned into an absolute nightmare. I was told by my sales rep, Dallas, that the vehicle had been in one front-end accident. Turns out, that wasn’t true. After the purchase, I found out it had also been in a rear-end collision that they didn’t disclose. They fixed it quietly through one of their own builders instead of reporting it. So much for transparency. Before buying, they pointed out a crack in the tailgate and said they had to replace the entire thing, which is why they couldn’t lower the price any further. I thought that honesty was a good sign, so I went through with the deal. But when I got the car back, they hadn’t replaced it at all—they just patched it and sent me on my way. Driving home was when things really started to unravel: • The rear window wouldn’t roll down • The rear hatch rattled like crazy • There was a front-end rattle I didn’t hear during the test drive To their credit, they agreed to fix these issues at their expense. But when I picked it up again, the front rattle was still there and even more problems showed up: • The front grill kept popping off • The rear hatch leaked during rain or car washes • The rear hatch still rattled, badly • The rear wiper was broken during their repair After sending it back again, I learned the vehicle had actually been in a third collision, and the hatch repair was done so poorly that I’ll probably have to deal with these problems long-term. To make matters worse, they don’t offer loaner cars while they work on the vehicle. So every time I’ve had to bring it back in (which has been multiple times), I’ve had to figure out my own transportation or pay for a rental out of pocket. Dan in service has genuinely tried to help, but his hands are tied. Sales has completely ghosted me. I can’t get anyone to take responsibility, and the level of dishonesty has been shocking.

I bought a 19 Ram in September of 2024, I was planning on writing a review regardless of my experience and just wanted to wait to see how the truck holds up. There were many issues with my purchase from Prestman auto but I would like to disclose that the staff were very nice. 1st issue, I flew in from another state to pick up the truck. I was told the truck was in great condition no real damage other then some very minor dings. I know it had a rebuilt title but the people I spoke with on the phone assured me that the truck was repaired professionally and did not have a bent frame. I asked twice about the frame and was told it was not bent. I come to get the truck it has a belt sounding noise other than that truck drives great. Well the belt squeak was lifters and it’s 8k for a replacement The frame is definitely bent, the “professionals” altered the alignment of the body panels to hide it. I was able to see this once I got it home. They resprayed the front clip of the truck and the paint is close but doesn’t match. It isn’t noticeable until it gets wet. ITS NOW CHIPPING IN MANY PLACES ON THE HOOD. 2nd issue, I have a 780 credit score and wanted to finance part of the payment. Interest rates were likely going to be in the 6 percent range and was told even with the rebuilt title financing wouldn’t be an issue and that I would likely fall in to that 6percent range. I ended up leaving there with a 11% interest rate… and was told just to refinance once I get home because I shouldn’t be in that high of an interest loan… tired and just wanting to be home I was just over it. As I go to leave I asked if the truck will be washed before I leave because it was a little dirty during the test drive, I was assured it will be spotless. Get out there and it’s still dirty, probably because once it gets wet it’s obvious that the paint doesn’t match. I asked again if it will be washed while I’m looking at the truck and the salesman told me it was washed. Again tired and over the experience I just wanted to be home and had a 10 hour drive so said F it. I realize there is a risk buying a vehicle with a rebuilt title but I now see I was definitely deceived on the trucks condition, given the opportunity I would not buy a vehicle again from Prestman, they seem definitely to say whatever you like to get you in the door. Over all the truck will need about 13k to look like a 45k truck.

This is my 3rd car I’ve purchased from Prestman. I keep coming back because of their no-nonsense business ethics. Orin (sp?) was awesome! He didn’t “muddy the waters” with a lot of sales jargon and answered every question I had with precision, gave his honest opinion about the cars I test drove. He even told me why he liked the Impreza over the Crosstrek even though the Crosstrek was a higher price. Tracy, the finance guy, was excellent and very personable. Absolutely no pressure at all about add-ons etc. He was fast and treated me like I was his best and only customer. My family has purchased from Prestman for years. They are fabulous!

I emailed the dealer via the online form, as I am interested in the immediate purchase of a car they had listed. The dealer never contacted me back. It would have been nice if they at least responded that it's no longer available.

The most hassle-free car buying experience I have ever had. Salesman Bill was upfront, with history and condition of the vehicle. Finance rep Chris did his job in under 15 minutes. It just does not get any easier than that. Thanks to all the stall at Prestman's. To all future Prestman's customers, I hope that you are as pleased as I was.

Though I ended up buying a different car from another dealership, my experience with Prestman Auto was excellent. They were very professional kind, considerate, and willing to help me throughout the process from start to finish. I would definitely consider buying a car from them again!

I didn’t buy from them this time. They were easy to talk to. I appreciated their input. I will check with them again

Zef and Tracy were very friendly and helpful in purchasing our new car. Thrilled with the five year/100,000 miles warranty. Also, love your popcorn machine:)

Great service. Couldn’t ask to be treated any better. They made sure I was squared away and happy with everything while purchasing a car. Highly recommended.