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Quirk Works Subaru

(268 reviews)

Reviews

(268 reviews)

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Was far far easier than the 3 other dealerships I visited

I was looking for a new Subaru CrossTrek for my wife. We had a trade, but was upside down on it. Three other dealerships were a complete grind. I had spent hours at each. I decided to visit Quirk because an acquaintance had very good luck with them. When I arrived the salesperson, Hoeun, was friendly, courteous, and most of all knowledgeable. He LISTENED to what I said I was looking for and produced it quickly. Wilfredo made the numbers come out the way I needed and from start to finish I spent an easy 45 minutes at the dealer. When I came back to pick the vehicle up, Hoeun spent over 40 minutes explaining each of the features of the vehicle. He stopped and went over anything I wasn't clear on. Tremendous patience. Overall I would absolutely recommend this dealership. In fact I already have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Greetings, Thank you for telling us how we did during your recent visit to our Subaru store. We appreciate your business and your recommendation. Thanks again. Regards, Tom M., Quirk Auto Dealers.

Most pleasant car shopping and purchase experience ever....

Least stressful car dealership experience ever. I chose Quirk Subaru Quincy after seeing their ad in the Sunday Globe, having the best price for the vehicle I wanted. I had done my homework and knew exactly which car I was interested in and how much money I could afford. I ended up with exactly what I wanted at a fair price. I never felt pressured into anything, nor rushed to make my decision. As a matter of fact the person who dealt with the actual pricing/payment issues was very fair and honest about the bottom line and was able to give me what I needed to make the transaction happen. I would like to give a shout out to Hoeun Nuon, who still checks in with me to make sure everything is good. Would recommend Quirk Subaru Quincy in a heart beat. Thanks. Love my car. Toni Klein

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings Toni, Thank you for sharing your great experience in your review. It sounds like everything went very well from beginning to end. We appreciate your business. Regards, Tom M., Quirk Auto Dealers.

oil and filter change

very pleased with the service I received in a rush got me out in 20 minutes got it done during my lunch going on vacation tomorrow

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for the great 5 Star review regarding your service visit at Quirk Works Subaru. We appreciate your business. Regards, Tom M., Quirk Auto Dealers.

Great experience!

I recently purchased a Subaru Crosstrek from Quirk Subaru, Braintree, MA. Thom Sforza is the sales rep I had the pleasure of working with. Tom's level of knowledge and his customer service is excellent! Purchasing this vehicle was seamless! I highly recommend this Dealership for those of you interested in purchasing a Subaru! The Crosstrek handles amazingly in the snow!!! So happy I chose a Subaru! Also, Thomas has checked in with me 3 times over the course of 2 months to make sure I am satisfied and to answer anyany questions that came up as a new Subaru owner!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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More than pleased

I purchased a car back in July of this year from this dealership and recently had to bring the car in for service. I can't say enough about Craig Berard the Assistant Service Manager who I dealt with. There turned out to be number of issues and Craig went far and beyond what I would have expected. I was hesitant like a number of people to brink my car into the dealership for repairs wondering whether I would be better off taking my car to a repair shop closer to home. Craig provided me with a ride to the MBTA station in Quincy along with picking me up at the end of the day. I never missed any time off from work and my car was ready for me at the end of the day. I was more than pleased with the results. Craig proved to me that going to Quirk was the best decision I could have made. They stand behind the vehicles they sell and everyone from the moment I walked in to the young man who drove me to the T station were kind and professional. Craig is the best and I would not hesitate to bring my car back to Quirk Works Subaru in Braintree.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quirk Works Subaru - Best, hands down!

Searching for my new vehicle, I visited 5 different dealerships - 2 for used cars, 3 for new car sales (not to mention the countless dealership websites I researched for over 3 weeks). Just as I had begun to lose hope, with expectations adjusted to bare minimum, I decided to visit one final dealership - Quirk Works Subaru. What I found at Quirk Works Subaru was beyond impressive. Upon arrival, despite the snowfall and freezing temperature, Lenny Wallace came outside to greet my entire party with a firm hand-shake and a smile. It being my first time buying a brand new car, Mr. Wallace exercised patience while still demonstrating efficiency, providing detailed answers to each of my questions as we took each car for a spin. Once I'd chosen the car I wanted, Lenny and the GM thoroughly explained the financial process, covering a breakdown of payments and an offer for my trade-in that was more than fair. It seemed as quickly as I sat down with Mr. Wallace and had my needs assessed, I was test driving vehicles and going home with my new vehicle - the entire process, from start to finish, was seamless. From the impeccable salesmanship to the presentation and wide selection of inventory, Quirk Works Subaru was, hands-down, the most professional and well equipped dealership to handle my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for writing a "Five Star" review regarding your shopping and sales experience at Quirk Works Subaru. We appreciate your kind words about our people at the dealership too. Thanks for your business. Regards, Tom M., Quirk Auto Dealers.

GREAT SERVICE

Stu and Gregg were great, need more salespeople like them!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Service

I stopped in for what I thought was a quick tire pressure check on New Year's Eve day. The service team couldn't have been more helpful as Kenney brought my car right back with no waiting to get an appointment and within 5 minutes he informed me I had a nail in one of my tires. Since this was a company car, my company wanted all 4 tires replaced which meant this was going to take longer than expected. Tony ensured me that I could be on my way as they could give me a ride home and even pick me up once the work was done. Being a busy single mom, multi-tasking is important and the Service Team at Quirk Subaru ensured I could do just that : )The service team was extremely busy that day but they had the work done on my car in less than 2 hours. Impressive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Lauren, Thank you for taking the time to give us a positive review regarding your service visit at Quirk Works Subaru. In addition to keeping our customers involved and informed we like to be able to show that we value their time. We appreciate your business. Regards, Tom M., Quirk Auto Dealers.

Great Place for Great Service

I was looking for a place to bring my first Subaru for its first service. Searching on Dealer Rater, the top result for Massachusetts was Quirk Works Subaru. I was on a tight schedule, but they were able to take my car in on less than 24 hours notice for its 15,000 mile service. On the phone, Chris Collins let me know the service would likely take an hour to an hour and a half to complete, so when I dropped the car off with Craig Berard I made myself comfortable in Quirk's lounge area. Less than an hour later the service was done and I was back in the car. I appreciate the team at Quirk Works taking my car in on New Year's Eve, their work seems like it was done as well as it was done quickly, and the price was what I expected. I would definitely recommend Quirk Works Subaru to anyone in Eastern Mass looking for a place to take their Subaru for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for the positive review about your service experience at Quirk Works Subaru. We like to be able to demonstrate that we value our customer's time. It sounds like we were able to accomplish that during your visit. Thanks for your business and your recommendation. Regards, Tom M., Quirk Auto Dealers.

Great Car Buying Experience!

I recently visited Quirk Subaru with my father to buy a car. He thought I should test drive the Forester as my brother has one. We met with Chris Collins, the manager. I was interested in one with Eyesight which has all of the new safety features. Anyway I drove it but it was a lot bigger than my brother’s and I was currently driving a Honda Civic. I decided it was too big for what I needed. Then I drove the Impreza sedan, a rather plain car, like my Honda but easier to maneuver than the Forester. Then Chris came out and said he had a white Impreza hatchback that had Eyesight. In fact it had every option you could get. They took it out of the showroom and we went for a ride. I loved it including the navigation and XM Sirius radio. Plenty of room in the trunk because it is a hatchback. I am very happy with my new car and the service from Chris and his sales associates.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Greetings, Thank you for writing a positive review about your sales experience at Quirk Works Subaru. We think it's very important that we help our customer's select the vehicle that best suits their needs. It sounds like by working together we were able to help accomplish that with you. We appreciate your business. Regards, Tom M., Quirk Auto Dealers.