Tim Dahle Nissan Southtowne

took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever

Absolutely.... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer.

Do yourself a favor and PLEASE listen to all of the poor reviews. This dealership is the epitome of the sleezy car dealership. We purchased a USED vehicle with 13,000 miles on it and paid for the warranty, which was 7 years or 100,000 miles. A few months ago our vehicle we purchased 6 years earlier (at 80,000 miles) had an issue, so we took it in to get looked at. We were informed that the vehicle was considered new, so the warranty was effective as of the date it was first sold to the original owner. NEVER during our conversation about the warranty was this brought up - we were only told that it was good for 7 years/100,000 miles. We were repeat buyers, and despite that, they refused to do anything for us. Wouldn't even look at the vehicle unless we paid their exorbitant $250 fee. We also had to take it in three times prior for them to fix one of the entertainment screens. While they honored the warranty, they were never able to fix it, so it still has issues to this day. Just stay away and go to someone who is not completely dishonest.

Absolutely the worst dealership bar none!! Took my vehicle in for service, was never informed of any price, never got a call, I had to call them and found out they hooked it up to a machine to tell them nothing about the issue I had and charged me $200. Talked to the extremely rude and condescending service manager who said his guys always disclose the amount before doing the work and that if I have a problem with it, they don't want me as a customer. He then when asked if it is normal for his guys not to call about the status, he said they always do and this one time must have been the exception. He held my car hostage and would not listen, interrupted and said I needed to read my owners manual. Keep in mind this was a power batter issue on an EV that has a warranty for 8 yrs or 100k miles. But he said the issue of capacity isn't covered but he refused to show me where that is stated. He said it is not his job to educate the customer, we needed to be better educated before we came into his shop. Never buy a car here, never have a car repaired here. His refusal to even listen to the customer astounds all customer service standard practices

I just purchased a used car from Tim Dale South Jordan. The sales rep was fine to work with however when signing the paperwork with the finance guy Nick, he flat out told me that The credit union I was going through gives me a 3yr/36,000 mile bumper to bumper warranty. I expressed my surprise and he said ya they’re a really good Credit Union to work with and they want their investment protected. He then pulls out a trifold pamphlet and asks me if I’d like to upgrade the warranty and shows me the options and what it would cost me. I declined to upgrade. We told the sales person we didn’t want any added warranty costs. After signing all the paperwork I looked closer to it and realized they charged me $2,300 for the warranty they said the credit union “gave me” I called the credit union and was told they don’t give me a warranty, that was something the dealership did. I also was told my car purchase came with 3 oil changes for the 1 year I owned the car. Well I noticed on the contract under options, where I found the warranty charge was a $180 charge for the oil changes too!! I went right back into the dealership and confronted them about their dishonesty. They easily removed the charges for the warranty and oil changes then had me sign a new contract. They also tried getting me to pay for a tracker they put on all of their cars to help prevent theft. I asked them to remove it, I wasn’t interested in paying hundreds of dollars for a tracker. Bottom line ask for a full breakdown from the sales person and read the ADDED OPTIONS portion of the contract to make sure there aren’t any added things on there you’re not aware of!!

In Sept of 2021, I purchased a used Nissan Xterra from Tim Dahle. I had shopped for this car for a while. I even flew from Denver to make the purchase and drive the car home. I should mention that I have put less than 10,000 miles on the car since I purchased it. Everything was fine for the first year. Then I realized it was time to replace the shocks and tires. I got new tires - good ones. Then I took it to get the shocks replaced and was told there was too much rust on the undercarriage to mount new shocks. The advice of the mechanic was to trade in the car. I had the car checked by two other shops. Most recently, the Goodyear shop said there was 'significant' and 'substantial' rust on the undercarriage and they won't touch it. They confirmed that there was waaaayyy more rust than I could have possibly accumulated in two years, especially in Colorado. The car was originally sold in Ontario, Canada. My complaint is that Tim Dahle Nissan had to have known that there was a gross amount of rust damage on this car. They even charged me for a detailed safety inspection, but they wouldn't give me the report. They never should have sold the car. I would venture to say that it should have been totalled out. All I can do now is try to trade it in, and hope the bad car karma doesn't follow me too long!

Roberto angeles nos atendió muy bien .. nos dio un servicio increíble en la compra de nuestro Nissan se los recomiendo excelente vendedor..

Bryker was awesome! He didn’t pressure us into anything we didn’t want to do and was honest.

This is the 12th car I've purchased in my lifetime. I've had many experiences with many different dealers, and this is hands-down the worst experience that I've ever had with a dealership both on the sales side and on the service side. To begin, we were given a deal with a certain down payment and monthly payments which we agreed to on a Saturday. When Tuesday came around and I came to pick up the car, the individual who was to hand me the keys told me that I had to pay over $1000 more towards the down payment if I wanted to take the car. We felt that this practice was extremely deceptive and dishonest, especially after keeping us at the dealership for over seven hours the Saturday before. A few months later, we had an issue with our car that was covered by warranty. My husband goes to bring it in. He appears visibly young, and the service advisor attempted to trick him into thinking that he needed to spend over $900 in order to get this issue fixed. When he put me on the phone with the advisor, the advisor then clarified that the $900 was for recommended service items (On a vehicle we've only owned for three months and had less than 20k miles) He did not clarify this with my husband, and my husband noted that he looked visibly upset when I declined the recommended service items. Then, in a retaliatory effort, the service advisor denied my husband the Uber that Tim Dahle normally offers to customers that service their vehicles there. The advisor told my husband that he had to "Spend money," in order to get the Uber. I should mention that Tim Dahle covered my first oil change completely free of charge...and they called the Uber for me without a single fuss. We felt discriminated against and retaliated against simply because we did not want the recommended service items at the time the advisor coerced my husband to elect. Fast forward about six months, and our vehicle had an issue with water leaking into the interior via the A pillar. We brought our vehicle in, and it sat for several days before the advisor told us that they could not diagnose the problem, and that they wanted us to take the car home for the weekend and try again the next week. We did. Upon bringing the vehicle in a second time, it took them almost a week to "Diagnose" the problem. They ordered parts which took a few more days, and on the day that the parts came in, I received a call from the service advisor stating that either I took the car from the lot without advising them or that they simply lost the car... Neither was true. Thankfully, I have the Nissan app on my phone, and I sounded the panic alarm which I could hear over the phone when I was talking to the service advisor. He corrected himself, and said that they would get to work on the car right away. We then went through a process of several hours where we tried to contact the service advisor to which four times the operator told us that he was either busy or not able to be found. After three promises that he would call us back, I finally got through to him after insisting that I would not hang up until I was in touch with him. When he got on the phone, I found out the reason he had been avoiding us. They had lost my key. They told me to call back the next day to see if they had found it. When I did, they told me that they still didn't have it. One can imagine my frustration with almost all the personnel at this dealership. I finally wrote the general manager an email detailing everything in this review, and I left him a voicemail. 20 minutes after doing this, I get a call back from the service advisor stating that he had the key. fast forward a month later...they never fixed the problem...not to mention that I never had received any sort of apology from the GM regarding his dealership's unethical and discriminatory practices that we have experienced since day one. He did follow up asking me to call him if I needed anything, but that's about it. Never been so battered by car dealership.

We came into the dealership looking for a specific car which are salesman Bryan Wagstaff was more than willing to help us with. Bryan also showed us other options that he thought would fit our needs. We are so grateful that he did as we didn’t know that there was another car that would be a better choice for us. Bryan spent many hours showing us the Ariya as this would be our first electric car. He was extremely knowledgeable about the car and an expert on financing options. He walked us through every detail making us comfortable with our decision. He also recommended a car insurance company that helped us reduce our premiums by 30%. We had some follow up questions after we took home the car and Bryan was so quick to respond. The customer service he provided was amazing. He really cares about his customers and makes sure that they are taken care of and satisfied with their new cars. We are so happy with our experience that we chose Tim Dahle Nissan Southtowne to get our new car and that we lucked out with a top-notch salesman Bryan.