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We had to take our Caddy xt5 in for repair (clunking noise) and were informed that it was a loose front axle nut. The repair was made and we were very pleased with the service we received at Sunset Cadillac. We have, over the years, needed several other repairs made to past vehicles and we were always met with a very well trained and friend staff that diagnosed the problem(s) and made the necessary and timely repairs. A very friendly and efficient dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Mel and Sylvia! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MR. SONNY RIAZZI
SERVICE DEPT. PEOPLE ROCK. MY SALES PERSON IS JULIE FINLEY AND I JUST LOVE HER TO DEATH.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
That's awesome, Sonny! Thank you for sharing your feedback with us!
Service review!
Kristie in service was a pleasure to work with! The only thing I am disappointed in, Is there is a squeak somewhere and they werent able to find it. Everyone at this dealership is a pleasure to work with! I will return my escalade if the squeak gets louder!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tina, Thank you for the great feedback! We will be sure to share your kind words with Kristie. Please let us know if the squeak persists. We would be happy to help. Thanks again!
Kristopher served us better than any other
Kristopher worked with us patiently for months trying to get us just the right vehicle. We looked at new, pre-owned, demos and trade ins. He never pushed and his main priority was making sure the vehicle was right for us not pressuring us into a sale. He earned our trust and we would and will buy again from him and Sunset.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Derick, thank you for your kind review; we are happy to pass along your comments to Kristopher and the team here at Sunset Cadillac of Bradenton!
Great service dept
Great service dept. Repairs were perfect. Very accommodating. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Glad you could be of service! Thank you for sharing your experience with us, and if there is anything at all we can help with in the future, please let us know!
Mistter Frank Cichon
Kristy was exceptional in getting me a loaner while waiting for my tire to come in. (none in stock)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mr. Cichon, for the great review!
Just what you expect from a top quality Company.
Just what you expect from a well known top quality Company.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Dale and Barbara! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sunset Cadillac of Bradenton!
Great Service & Sales, good experience overall
It is always a "good" experience going to the dealership (Sunset Cadillac of Bradenton). They have great sales and service personnel. I will be returning.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eric! Thank you for the great review. Please let us know if we can help with anything else, and we hope to see you again!
Mrs. Nancy West
Chad Chupka greeted me the moment I arrived for my appointment and took very good care of me and my XT5 Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That is great to hear, Mrs. West! Please let us know if we can assist you with anything else! Have a great day!
Cadillac Dealer
Excellent service, knowledgeable staff and clean facilities.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 stars, Joseph!