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Lexus of Akron Canton

(1,931 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 6 awards
2024 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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New (866) 414-5415 (866) 414-5415
Used (866) 414-8904 (866) 414-8904
Service (888) 633-6106 (888) 633-6106

Inventory

See all 59 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2003.
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.
"Redefining The Luxury Experience"

Service center

Phone number (888) 633-6106

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 27 employees View less employees

Reviews

(1,931 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Akron Canton from DealerRater.

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Tammy worked for several months to find a vehicle and

Tammy worked for several months to find a vehicle and lease payment I could move forward on. They presented my car to me wrapped in a red blanket and huge bow amidst applause by several employees. It’s special touches like that that keep customers loyal! The service department is friendly and the waiting area is inviting.

Tammy worked for several months to find a vehicle and

Tammy worked for several months to find a vehicle and lease payment I could move forward on. They presented my car to me wrapped in a red blanket and huge bow amidst applause by several employees. It’s special touches like that that keep customers loyal! The service department is friendly and the waiting area is inviting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Yoko was so great to work with!

Yoko was so great to work with! She made my experience very personal and went the extra mile to make sure I have a safe and reliable car. Thanks Yoko!

Yoko was so great to work with!

Yoko was so great to work with! She made my experience very personal and went the extra mile to make sure I have a safe and reliable car. Thanks Yoko!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Trish, we're delighted to hear that Yoko provided such a personalized experience at Lexus of Akron-Canton. Thank you for sharing your positive feedback! Safe travels in your new car!

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Jennifer and the entire team were fantastic!

Jennifer and the entire team were fantastic! She made the buying process quick and easy. What more can you ask?!

Jennifer and the entire team were fantastic!

Jennifer and the entire team were fantastic! She made the buying process quick and easy. What more can you ask?!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Elizabeth, we're delighted to hear that Jennifer and the team made your experience at Lexus of Akron-Canton so seamless! Thank you for choosing us and enjoy your new vehicle!

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Mike Gentile, the Akron-Canton Lexus dealership and all

Mike Gentile, the Akron-Canton Lexus dealership and all of the other Lexus staff that I came into contact with were friendly, professional and fantastic to work with when I purchased my used vehicle. They went out of their way to find me the car I wanted at a great price and gave me a good trade in value. The process was fast and easy. Thank you! Dr. Mark

Mike Gentile, the Akron-Canton Lexus dealership and all

Mike Gentile, the Akron-Canton Lexus dealership and all of the other Lexus staff that I came into contact with were friendly, professional and fantastic to work with when I purchased my used vehicle. They went out of their way to find me the car I wanted at a great price and gave me a good trade in value. The process was fast and easy. Thank you! Dr. Mark

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Mike and the team at Lexus of Akron-Canton made your car purchase smooth and enjoyable. Enjoy your new ride!

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I recently purchased a Lexus RX 350 from Lexus of

I recently purchased a Lexus RX 350 from Lexus of Akron-Canton, and the experience was truly exceptional. Mike Gentile was extremely helpful from the moment I walked in, even though I didn’t have an appointment. He took the time to show me all the cars and options available, providing outstanding customer service. I had previously visited Park Lexus but didn’t receive the level of care and attention I was hoping for, which is why I made the trip to the Akron-Canton location—and I’m so glad I did. After the purchase, Drew Spargrove was incredibly helpful in explaining the technical features of the car. The RX 350 has a lot of new technology I wasn’t familiar with, and Drew patiently walked me through everything. He explained how to use the dashboard and other advanced features, taking the time to go over even the smallest details. His guidance made it so much easier for me to feel confident driving my new car and fully enjoying all the features it offers. Ruth Ham was also fantastic in helping us with financing. She was straightforward, answered all my questions, and made the process smooth and stress-free. I truly appreciated her assistance and professionalism. The entire team at Lexus of Akron-Canton was welcoming and made the experience enjoyable. Everyone was friendly, approachable, and willing to help. I also have to mention their coffee machine—the lattes are amazing! Overall, I highly recommend Lexus of Akron-Canton to anyone in the market for a new vehicle. I’ve already told my family and friends about the wonderful experience I had. A big thank you to Mike, Drew, Ruth, and the rest of the team for making this such a positive experience!

I recently purchased a Lexus RX 350 from Lexus of

I recently purchased a Lexus RX 350 from Lexus of Akron-Canton, and the experience was truly exceptional. Mike Gentile was extremely helpful from the moment I walked in, even though I didn’t have an appointment. He took the time to show me all the cars and options available, providing outstanding customer service. I had previously visited Park Lexus but didn’t receive the level of care and attention I was hoping for, which is why I made the trip to the Akron-Canton location—and I’m so glad I did. After the purchase, Drew Spargrove was incredibly helpful in explaining the technical features of the car. The RX 350 has a lot of new technology I wasn’t familiar with, and Drew patiently walked me through everything. He explained how to use the dashboard and other advanced features, taking the time to go over even the smallest details. His guidance made it so much easier for me to feel confident driving my new car and fully enjoying all the features it offers. Ruth Ham was also fantastic in helping us with financing. She was straightforward, answered all my questions, and made the process smooth and stress-free. I truly appreciated her assistance and professionalism. The entire team at Lexus of Akron-Canton was welcoming and made the experience enjoyable. Everyone was friendly, approachable, and willing to help. I also have to mention their coffee machine—the lattes are amazing! Overall, I highly recommend Lexus of Akron-Canton to anyone in the market for a new vehicle. I’ve already told my family and friends about the wonderful experience I had. A big thank you to Mike, Drew, Ruth, and the rest of the team for making this such a positive experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience at Lexus of Akron-Canton! We're delighted to hear that Mike, Drew, and Ruth provided exceptional service throughout your purchase. It's great to know our team made the process smooth and enjoyable for you. Enjoy those lattes and happy driving in your new Lexus RX 350!

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Everyone I talk to Was friendly and knowledgeable.

Everyone I talk to Was friendly and knowledgeable. The dealership itself was very clean Pleasant atmosphere everything nice to look at. When I went, there was a problem. They solved it professionally and quickly.

Everyone I talk to Was friendly and knowledgeable.

Everyone I talk to Was friendly and knowledgeable. The dealership itself was very clean Pleasant atmosphere everything nice to look at. When I went, there was a problem. They solved it professionally and quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tom, we're delighted to hear that our team at Lexus of Akron-Canton provided a friendly and professional experience for you. It's great to know the atmosphere met your expectations as well. Thank you for sharing!

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Great location with knowledgeable sales staff.

Great location with knowledgeable sales staff. Easy to work with along with providing great service during the sales process.

Great location with knowledgeable sales staff.

Great location with knowledgeable sales staff. Easy to work with along with providing great service during the sales process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Steve, we're delighted to hear that our team at Lexus of Akron-Canton provided you with great service and a smooth sales process. Thank you for the positive feedback!

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I just bought my second Lexus with the help of Earl, who

I just bought my second Lexus with the help of Earl, who was very helpful and was able to answer all of my many questions. Everyone was very helpful and welcoming, the same way it was when I bought my first Lexus years ago. Kristen was also very helpful when we picked the car up. She went out of her way to explain how to set up some of the tech and answered all of our questions.

I just bought my second Lexus with the help of Earl, who

I just bought my second Lexus with the help of Earl, who was very helpful and was able to answer all of my many questions. Everyone was very helpful and welcoming, the same way it was when I bought my first Lexus years ago. Kristen was also very helpful when we picked the car up. She went out of her way to explain how to set up some of the tech and answered all of our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michelle, thank you for choosing Lexus of Akron-Canton again! We're delighted to hear that Earl and Kristen provided such helpful service. Enjoy your new Lexus!

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This is my first lexus !

This is my first lexus ! Could not be happier with kari Scherer and the dealership !

This is my first lexus !

This is my first lexus ! Could not be happier with kari Scherer and the dealership !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

There's nothing better than a great review. Thank you! - The Lexus of Akron-Canton Team

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Very nice dealership and wonderful customer service

Very nice dealership and wonderful customer service especially Kari Scherer. Highly recommend this Lexus dealership.

Very nice dealership and wonderful customer service

Very nice dealership and wonderful customer service especially Kari Scherer. Highly recommend this Lexus dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the high recommendation! We're delighted to hear that Kari and our team at Lexus of Akron-Canton provided wonderful customer service. We appreciate your support and look forward to serving you again in the future!

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