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Fort Mill Ford

(747 reviews)
Visit Fort Mill Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 939-0168 (866) 939-0168
Used (866) 939-0388 (866) 939-0388
Service (866) 953-9063 (866) 953-9063

Reviews

(747 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fort Mill Ford from DealerRater.

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Found my new F150 through link via Google.

Found my new F150 through link via Google. Connected with Ft. Mill Ford internet manager Billie Linville, who hooked me up with salesman Tim Grover. With me coming from a sales training background in banking, Tim checked all the boxes for salesman of the year. First he sat down to discover my needs. Since I already knew the year, make, color, and model, he went to work bringing it up to the show room door, and then spent a good 20 minutes walking me through each section of the vehicle from headlights to tailgate. In the cabin, he covered electronic functions and displays with the expertise of a Ford engineer, using simple, easy to understand examples. The test drive was great. We covered both highway and neighborhood traffic, all the while trying out various controls and guidance systems. Since there were so many things to take in, Tim suggested we go around again, and get comfortable with the items I was not quite comfortable with yet (my older vehicle didnt have half the technology this new one has). Back at the dealership, we sat down again to go over the test drive experience, again Tim discovering any unmet needs or concerns before asking if I was ready to buy this beautiful truck. As was everything else, the purchase contract, other than being a dozen pages too long, was explained in simple, understandable terms, even those pesky dealer add ons (slightly relieved with a veterans discount). Adeel, the finance manager came to offer the extended warranty, and since there was no financing, he helped with the wiring instructions. All went well and I drove it home today. Overall, an excellent car buying experience at an extraordinary dealership. Thank you Tim, Aneel and Billy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Bill, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Everyone was knowledgeable and friendly Dealership was

Everyone was knowledgeable and friendly Dealership was clean and organized Our salesman was knew his vehicles and could accurately assist us

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Pretty good experience.

Pretty good experience. Nick did a good job and appreciated him bringing the vehicle to us. Only real feedback is that communication was a little clunky. Remembering that customers don't buy vehicles everyday make sure you walk them through the process and what items will be needed when. The more you communicate and ask questions of buyers, the quicker and easier their final purchase experience will be. Never assume anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review! We are thrilled to hear that you had a positive experience with Nick and we will definitely take note of your feedback regarding communication. We are always striving to improve our process and appreciate your valuable input. Thank you for choosing our business!

Salesman was Tim.

Salesman was Tim. Very nice to deal with and easy to make a deal. Was very happy with my experience. Would definitely recommend Tim at Fort Mill Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Vito, thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Muy amable, eficiente y me ayud� en todas mis dudas

Muy amable, eficiente y me ayud� en todas mis dudas explicando cada detalle en el proceso de la compra , e ayud� en todo momento, respondi� mis llamadas posteriores a la compra

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Daniel, thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Ron Kirby was so awesome to work with.

Ron Kirby was so awesome to work with. Got the red carpet treatment. The facility is very nice and clean and even has a restaurant. Couldn?t have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sandra, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

I recently purchased a car and had the absolute pleasure

I recently purchased a car and had the absolute pleasure of working with Tim throughout the process. From the moment I walked in, Tim was friendly, knowledgeable, and completely transparent. He took the time to understand what I was looking for and helped me find the perfect vehicle without any pressure or upselling. Tim answered all my questions with patience and made the whole experience smooth and stress-free. He truly went above and beyond to make sure I was comfortable and confident in my purchase. I couldn?t be happier with my new car! If you?re in the market for a vehicle, I highly recommend asking for Tim ? he?s the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amber, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Our sales man, Middleton was a pleasure to work with.

Our sales man, Middleton was a pleasure to work with. Thank you. Brad the sales manager was helpful and informative. I would buy from them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Matthew, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

My salesman, Middleton is the man - highly recommend this

My salesman, Middleton is the man - highly recommend this dealership. Easy process and good pricing. Seemed like a lot of inventory as well and easy access from I-77

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matt, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Spoke with Marlon over the phone before coming an hour

Spoke with Marlon over the phone before coming an hour away and they had the car ready for me to test drive as sons as I arrived. The salesman Adrian, was very professional and told me everything I needed to know. He was straightforward about everything, which was great. Worked out a good selling price and got me into a newer car after a long day of searching for a vehicle everywhere else. There was another gentleman that worked at the front desk beside Marlon, forgot his name but he did exceptional as well making sure I had warranty and everything for my vehicle. Overall, great place to buy from! Highly Recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!