Toyota of Rock Hill

Most of the staff is generally well-spoken and courteous. The dealership is always clean.

Very attentive to the needs of my car being serviced and prompt with calling me back when my car was ready to be picked up.

I have to say, I typically go to an independent Toyota shop. The experience and price was very good. Time for the extensive service done today was awesome. Fox was great keeping me in the loop the entire time. 5 star experience and I’ll definitely be back!

had one of the worst service experiences ever at Toyota of Rock Hill, specifically with my service advisor Austin. I had a scheduled appointment at 9:00 AM for a simple oil change, and somehow it took almost 7 hours. That is completely unacceptable. Not only was the service extremely slow, but it also wasn’t done properly as promised. When I called to get an update, I was told my car was “nowhere to be found.” That is alarming and extremely unprofessional. No one should ever have to hear that about their own vehicle. I didn’t get my car back until 4:00 PM, for a service that should take an hour at most. There was no communication, no accountability, and no sense of urgency or respect for my time. This experience was frustrating, stressful, and unacceptable. I will not be returning, and I do not recommend trusting this location or this advisor with your vehicle.

I trust the service center and since formed a trustworthy relationship with them and someone in sales.

Service guy was Ryan. He was great to work with. Service was quick, oil change and tire rotation in less than an hour. Also shopping for a new truck, Boris was helpful.

Tim Evans provided fast and friendly customer service. I am a new customer and he made sure that all the necessary repairs were needed. Thank you.

Clean facility and I had a very efficient Service representative. Had a reservation problem which was resolved with good will.

had one of the worst service experiences ever at Toyota of Rock Hill, specifically with my service advisor Austin. I had a scheduled appointment at 9:00 AM for a simple oil change, and somehow it took almost 7 hours. That is completely unacceptable. Not only was the service extremely slow, but it also wasn?t done properly as promised. When I called to get an update, I was told my car was ?nowhere to be found.? That is alarming and extremely unprofessional. No one should ever have to hear that about their own vehicle. I didn?t get my car back until 4:00 PM, for a service that should take an hour at most. There was no communication, no accountability, and no sense of urgency or respect for my time. This experience was frustrating, stressful, and unacceptable. I will not be returning, and I do not recommend trusting this location or this advisor with your vehicle.

Nice people, clean location. I had a low pressure tire, I was told was fixed but it wasn’t. I had to come back to have it fixed