Reviews
Easy to get appointment.
Easy to get appointment. Friendly service. Good communication. I like having the same service rep who helps me keep my car in good working condition.
Easy to get appointment.
Easy to get appointment. Friendly service. Good communication. I like having the same service rep who helps me keep my car in good working condition.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ray took great care of me today.
Ray took great care of me today. Had to come in for a recall fix and it didn't take as long as they first thought. Was in and out in no time.
Ray took great care of me today.
Ray took great care of me today. Had to come in for a recall fix and it didn't take as long as they first thought. Was in and out in no time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ray Monk was my service rep and he was great!
Ray Monk was my service rep and he was great!!! I had a recall on my 2018 RAV4 and they got me in as quick as they had the parts in.
Ray Monk was my service rep and he was great!
Ray Monk was my service rep and he was great!!! I had a recall on my 2018 RAV4 and they got me in as quick as they had the parts in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My service rep, Tim Fox, got me in and out in less than 1
My service rep, Tim Fox, got me in and out in less than 1 hour. The service was excellent! I was updated several times, all inspections were discussed thoroughly and at the end of service, Fox explained when and what my next service appointment will be! Great experience!!!
My service rep, Tim Fox, got me in and out in less than 1
My service rep, Tim Fox, got me in and out in less than 1 hour. The service was excellent! I was updated several times, all inspections were discussed thoroughly and at the end of service, Fox explained when and what my next service appointment will be! Great experience!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good service.
Good service.prompt follow up Timely communication. Detailed explanation Bryant was friendly and helpful Thanks
Good service.
Good service.prompt follow up Timely communication. Detailed explanation Bryant was friendly and helpful Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Every single time I have brought my truck to Toyota of
Every single time I have brought my truck to Toyota of Rock Hill just for an oil change it still takes them forever to get it done. This visit was my final straw! I booked the appointment for an oil change and tire rotation and told them I would be waiting for my truck. When I checked in with Ryan I told him again I would be waiting for my truck. My appointment was at 8:30 in the morning, and I didn?t leave till after 12:30. How does it take 4 hours to do an oil change and tire rotation!? It doesn?t? after an hour I talked to Ryan about looking at tires, after two hours I told him to forget about it I would take my truck elsewhere. He blamed it on a miscommunication, but as a service advisor how could you not even check on the vehicle after it?s been that long? I will be changing my own oil from now on, and any other repairs or services I?ll be having done elsewhere.
Every single time I have brought my truck to Toyota of
Every single time I have brought my truck to Toyota of Rock Hill just for an oil change it still takes them forever to get it done. This visit was my final straw! I booked the appointment for an oil change and tire rotation and told them I would be waiting for my truck. When I checked in with Ryan I told him again I would be waiting for my truck. My appointment was at 8:30 in the morning, and I didn?t leave till after 12:30. How does it take 4 hours to do an oil change and tire rotation!? It doesn?t? after an hour I talked to Ryan about looking at tires, after two hours I told him to forget about it I would take my truck elsewhere. He blamed it on a miscommunication, but as a service advisor how could you not even check on the vehicle after it?s been that long? I will be changing my own oil from now on, and any other repairs or services I?ll be having done elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. I am sorry to hear that your service experience did not meet expectations. I apologize for the long wait and would like to rectify this by offering you a free oil and filter change. If you would like to take advantage of this offer, don't hesitate to give me a call. At Toyota of Rock Hill, we strive for excellence. We will do our best to improve your next service visit. Ryan Neely, Service Advisor
David and the team at Toyota of Rock Hill did a great job
David and the team at Toyota of Rock Hill did a great job providing my maintenance and service for my Prius. They communicated well and completed the service in the time expected.
David and the team at Toyota of Rock Hill did a great job
David and the team at Toyota of Rock Hill did a great job providing my maintenance and service for my Prius. They communicated well and completed the service in the time expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Regular maintenance.
Regular maintenance. I waited as my car was serviced. The lounge was comfortable. My advisor, Matthew was very courteous. My car was quickly serviced and I was on my way.
Regular maintenance.
Regular maintenance. I waited as my car was serviced. The lounge was comfortable. My advisor, Matthew was very courteous. My car was quickly serviced and I was on my way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jason was very helpful and knowledgeable.
Jason was very helpful and knowledgeable. My car was taken in on time. The time for servicing was reasonable. The waiting area was comfortable and the free coffee was appreciated.
Jason was very helpful and knowledgeable.
Jason was very helpful and knowledgeable. My car was taken in on time. The time for servicing was reasonable. The waiting area was comfortable and the free coffee was appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worst service dept no oil change even though recommended
Worst service dept no oil change even though recommended every six months. Couldn’t find my car so wondered around 90 degree parking lot looking for ot
Worst service dept no oil change even though recommended
Worst service dept no oil change even though recommended every six months. Couldn’t find my car so wondered around 90 degree parking lot looking for ot
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair