Reviews
Outstanding all the way
Fantastic staff, always a pleasure to come in. We will be back again in the future to buy more cars. Only negative was they did not detail the car prior to picking it up. Would have liked to see the car well detailed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. It was a pleasure assisting you and we look forward to seeing you for your next purchase. I am sorry to hear the vehicle was not detailed to your satisfaction. We detail every vehicle when it arrives at the dealership and then a re-clean upon delivery, I am disappointed that your vehicle did not go through this standard process. I would be more than happy to re-detail your car at no charge anytime. If you have any other questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Best service in so many ways!!
Paul Sandler, service consultant, has to be the kindest person I have had to deal with in years. The service he and the staff at Bourne provided made my car issue not seem so bad. They went out of their way to put me in a rental car, contact the last dealer I went to (and had major issues with) and kept me up to date along the way. I can't say enough about the way I was treated and the service that was provided to me. You will surely be in good hand when you go to Bourne. Be sure to ask for Paul!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for automotive service needs. We are thrilled we were able to earn your 5 star review. Paul is dedicated to a high level of customer service and we are fortunate to have him on our customer service team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Excellent
It was a wonderful and painless experience and everything was great. They were very pleasant and professional to deal with. I would highly recommend Bourne Auto
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your 5 star review. Your high recommendation is extremely important us and we look forward to providing those customers with the same "No Hassle" purchasing experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Great experience
I searched for the car I wanted on truecar.com. many results popped up and Bourne's had the best prices compared to other dealers. So I made the two hour drive out there. Everyone was friendly when I arrived, they quickly let me get a test drive in, and two hours later I was the owner of the car. I didn't have to haggle for the price and they offer a warranty that's better than most manufacturer's warranties. Would definitely go there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are honored to have earned your 5 star review. It was an absolute pleasure assisting you with your purchase, financing and finding the warranty that best fit your needs. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Painless and friendly
Treated like family! Never pressured, great selection, great prices!!! Everyone was friendly and polite. Financing was painless! Best car buying experience! Wouldn't go anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to the Bourne's Auto Center family! We appreciate your business and your amazingly kind words. The experience you described is EXACTLY what every customer should expect when purchasing a vehicle at Bourne's. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
No hassle no pressure great service
I worked with Tanya and she was excellent. Really worked to get what I needed and never put pressure on me. Cars seem very reasonably priced and in great condition
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your 5 star review! We appreciate your business and you kind words about our amazing employee Tanya! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Excellent Service - very profesional
Great dealership - very knowledgeable, very helpful. The only place I will go to to purchase a vehicle. Carlos and his staff are amazing....... Thank you Bourne.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
WOW! We are honored to be your preferred dealership. Carlos and Mario are amazing and they certainly appreciate your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Fantastic customer service
A wonderful local dealership who helped so much, the customer service was amazing. I would highly recommend this dealership to anyone looking for a new car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your 5 star review. We are thrilled that you received amazing customer service from Mario and Carlos. You recommendation is extremely important to us and we look forward to providing those customer with the same commitment to customer service. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Pleasant. More than helpful. Never felt pressured.
I would HIGHLY recommend this dealership. Very knowledgeable and respectful. Trey and Shawn were a pleasure to work with. Also a very comfortable atmosphere where you don't feel pressured.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and your 5 star review. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. The experience you described is exactly what we expect from our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager
Amazing experience!
Quick, easy, with helpful staff and lots of options. I worked with Mario and he was the best! So so helpful made the experience so much easier than many other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for awarding us with a 5 star review! We are honored to have earned your business and your kind words. Mario is an amazing employee who is dedicated to a high level of customer service, we are fortunate to have him on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager