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INFINITI of Coconut Creek

(1,305 reviews)
Visit INFINITI of Coconut Creek
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
2022 state dealer award
View 5 awards
2022 state dealer award 2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

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New (954) 283-5456 (954) 283-5456
Used (954) 388-1589 (954) 388-1589
Service (888) 214-4193 (888) 214-4193

Inventory

See all 273 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2006.
INFINITI of Coconut Creek is the premier destination for new & used INFINITI Cars Trucks and SUVs in South Florida. We extend service to customers throughout the communities of Coconut Creek Ft. Lauderdale Margate Pompano Beach and Coral Springs Florida. Our South Florida INFINITI Dealership offers an impressive inventory of new and used cars exclusive specials and service. Consider our South Florida dealership for all of your INFINITI auto services parts and auto financing. We look forward to serving all of your automotive needs at the New INFINITI of Coconut Creek in Coconut Creek Florida.
First Class Service and Sales

Service center

Phone number (888) 214-4193

Service hours

Monday
7:30am–6:30pm
Tuesday
7:30am–6:30pm
Wednesday
7:30am–6:30pm
Thursday
7:30am–6:30pm
Friday
7:30am–6:30pm
Saturday
7:30am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,305 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Coconut Creek from DealerRater.

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Ralph Reichold was really so incredible to work with!

Ralph Reichold was really so incredible to work with! He was helpful, thorough and made us feel comfortable and confident with every step of the process! This is my second vehicle purchase from IOCC and won't be my last!

Ralph Reichold was really so incredible to work with!

Ralph Reichold was really so incredible to work with! He was helpful, thorough and made us feel comfortable and confident with every step of the process! This is my second vehicle purchase from IOCC and won't be my last!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Here at INFINITI of Coconut Creek, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Michael Crowley General Manager INFINITI Mike@infcc.com

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Marvin Sanders is very knowledgeable about cars.

Marvin Sanders is very knowledgeable about cars. . He told me all the information about the car I was looking into . He is very patient and took his time explaining all detail . I would recommend him to anyone if there were looking into buying a car

Marvin Sanders is very knowledgeable about cars.

Marvin Sanders is very knowledgeable about cars. . He told me all the information about the car I was looking into . He is very patient and took his time explaining all detail . I would recommend him to anyone if there were looking into buying a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

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This is truly the most unprofessional dealership I have

This is truly the most unprofessional dealership I have ever experienced. From the service writer to sales and even the phone operator were all rude.. I am having several issues due to their negligence and incompetence. Michael Crowley the general manager won't even return my call or meet with me and MIICHAEL CROWLEY could care less about CORRECTING THEIR MISTAKE !

This is truly the most unprofessional dealership I have

This is truly the most unprofessional dealership I have ever experienced. From the service writer to sales and even the phone operator were all rude.. I am having several issues due to their negligence and incompetence. Michael Crowley the general manager won't even return my call or meet with me and MIICHAEL CROWLEY could care less about CORRECTING THEIR MISTAKE !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. We sincerely regret to hear that you didnt have a positive experience at our dealership. Could you please provide us with your contact information so we can thoroughly review your visit and address your concerns? Although we're disappointed to learn that we fell short of your expectations, were committed to rectifying the situation and preventing similar incidents from happening in the future. In the meantime, I'll take the initiative to find your information, communicate with my management team, and give you a call. Customer Experience Manager INFINITI of Coconut Creek Jeffrey Pool

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I purchased a car from Infiniti and I have been

I purchased a car from Infiniti and I have been satisfied. They treat you fairly and professionally. I couldn't have been happier with my experience. They work very hard to say yes.

I purchased a car from Infiniti and I have been

I purchased a car from Infiniti and I have been satisfied. They treat you fairly and professionally. I couldn't have been happier with my experience. They work very hard to say yes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek. We look forward to having you as one of our valued customers for many more years to come! Michael Crowley General Manager INFINITI Mike@infcc.com

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Recently had my car serviced.

Recently had my car serviced. My service advisor Denni Ulloa was amazing. Explained everything and answered all my questions. Great experience!

Recently had my car serviced.

Recently had my car serviced. My service advisor Denni Ulloa was amazing. Explained everything and answered all my questions. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Michael Crowley General Manager INFINITI Mike@infcc.com

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Ralph the sales representative was super great!

Ralph the sales representative was super great! His experience in the business is top notch. I left satisfied with the purchase of my new Qx60. Thank you for your great customer service!

Ralph the sales representative was super great!

Ralph the sales representative was super great! His experience in the business is top notch. I left satisfied with the purchase of my new Qx60. Thank you for your great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

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This people don't care about your business because is

This people don't care about your business because is cash !!! Sales person , sales managers , even the General Manager don't respond to phone calls or emails , this place is a discriminate place !!!

This people don't care about your business because is

This people don't care about your business because is cash !!! Sales person , sales managers , even the General Manager don't respond to phone calls or emails , this place is a discriminate place !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Providing a positive experience is our top priority, and we're sorry that we failed here, Armando. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Customer Experience Manager INFINITI of Coconut Creek Lmuirhead@infcc.om

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Ralph Reichold was the best rep from this dealership.

Ralph Reichold was the best rep from this dealership. He was easy to work with and no pressure

Ralph Reichold was the best rep from this dealership.

Ralph Reichold was the best rep from this dealership. He was easy to work with and no pressure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ralph and our team, and we look forward to working with you again. Michael Crowley General Manager INFINITI Mike@infcc.com

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Nice location, plenty of vehicles and nice staff.

Nice location, plenty of vehicles and nice staff. Did follow up calls to see if I was still interested in the car.

Nice location, plenty of vehicles and nice staff.

Nice location, plenty of vehicles and nice staff. Did follow up calls to see if I was still interested in the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Coconut Creek! Michael Crowley General Manager INFINITI Mike@infcc.com

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Marvin was very knowledgeable ,professional , and had

Marvin was very knowledgeable ,professional , and had patience waiting on us to come to a decision on our vehicle. Would highly recommend!

Marvin was very knowledgeable ,professional , and had

Marvin was very knowledgeable ,professional , and had patience waiting on us to come to a decision on our vehicle. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Brandon, please let us know. Michael Crowley General Manager INFINITI Mike@infcc.com

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