Reviews
Write a reviewGreat experience
Joel was extremely helpful and went above and to make sure I was comfortable with my purchase. He was also very knowledgeable with all things Toyota
Great experience
Joel was extremely helpful and went above and to make sure I was comfortable with my purchase. He was also very knowledgeable with all things Toyota
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to hear that you found our associate at Toyota of Bedford proficient and attentive. Thank you for taking the time to share about your successful purchase experience; we appreciate it.
Everything was great
Everyone was very nice and professional. Very much enjoyed seeing costumes from snow white. Give Alex my thanks. I already told my coworker about u guys. Her Kia was also broken into. Thank u again.
Everything was great
Everyone was very nice and professional. Very much enjoyed seeing costumes from snow white. Give Alex my thanks. I already told my coworker about u guys. Her Kia was also broken into. Thank u again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Erlene, we are grateful to receive this delightful 5-star review. It makes us so happy to know that you enjoyed our customers and that you had a great experience with us here at Toyota of Bedford. Thank you very much for your recommendation and if we can do anything further to assist you, please feel free to reach out to us.
On Saturday 10/7/23 went to dealership because tire light
On Saturday 10/7/23 went to dealership because tire light was on. The tech said there was a tire leak in the right back tire “cause he could hear air coming out”. Offered no other assistance.I asked if it could be plugged. He said “I don’t know”. I’ve dealt with this dealership since 1995. I was very disappointed and for some reason I felt he was lying. Checked with Spears Tire service and was told there was nothing wrong with my tire. I asked if he would check the other tires, which he did. After putting air in the front driver’s side tire , which took less than 2 minutes the tire light went out. That tech represented the worst service I’ve ever received from this dealership. Just wanted the device manager to be aware of the service offered by their representatives.
On Saturday 10/7/23 went to dealership because tire light
On Saturday 10/7/23 went to dealership because tire light was on. The tech said there was a tire leak in the right back tire “cause he could hear air coming out”. Offered no other assistance.I asked if it could be plugged. He said “I don’t know”. I’ve dealt with this dealership since 1995. I was very disappointed and for some reason I felt he was lying. Checked with Spears Tire service and was told there was nothing wrong with my tire. I asked if he would check the other tires, which he did. After putting air in the front driver’s side tire , which took less than 2 minutes the tire light went out. That tech represented the worst service I’ve ever received from this dealership. Just wanted the device manager to be aware of the service offered by their representatives.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Toyota of Bedford and would like the opportunity to discuss the suggestion you received from our Service Team regarding your vehicle's tires. Can you please send your contact information to me? I look forward to hearing from you. Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com
My information should be on file at your dealership.
Car purchase
Our purchase experience with Hazel was very enjoyable. My husband is one to test and question everything and she was able to answer all his queries. She did all she could to get us the best price on this new vehicle. And she has a great personality!
Car purchase
Our purchase experience with Hazel was very enjoyable. My husband is one to test and question everything and she was able to answer all his queries. She did all she could to get us the best price on this new vehicle. And she has a great personality!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Connie, we are so happy that our Sales Team here at Toyota of Bedford could provide a top-notch experience. It is nice to see that our team was able to answer all of your questions and provide this enjoyable, five-star purchasing experience for your new vehicle. Thank you for the positive review and please let us know if we can assist you further.
Great service
Tom was very nice and helpful and very patient it was well worth the drive I came from Pittsburgh and I will recommend my friends and family to Bedford Toyota
Great service
Tom was very nice and helpful and very patient it was well worth the drive I came from Pittsburgh and I will recommend my friends and family to Bedford Toyota
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sherry, we are so excited to read that our team was very helpful, nice and patient during your visit. Thank you for leaving us this great review and 5-star rating. We hope to see you at Toyota of Bedford again in the future, and please don’t hesitate to reach out to us for any further assistance.
Look Elsewhere
Your salesman Joel Benetiz ifrom Toyota of Bedford is a dirtysalesman. I purchased a 2015 Toyota Camry and noticed the pain around the back window was showing a large area of primer. Joel told me to take a loaner home and the paint would be repaired like new. When the porter delivered my car the paint job was horrible. The primer is still viable only now there are paint runs and painted finger prints all over the back glass. Joel refused to answer my calls on the date of delivery knowing good and well that he did me dirty. Now I am stuck with this vehicle with a bad paint job and defective touch screen.
Look Elsewhere
Your salesman Joel Benetiz ifrom Toyota of Bedford is a dirtysalesman. I purchased a 2015 Toyota Camry and noticed the pain around the back window was showing a large area of primer. Joel told me to take a loaner home and the paint would be repaired like new. When the porter delivered my car the paint job was horrible. The primer is still viable only now there are paint runs and painted finger prints all over the back glass. Joel refused to answer my calls on the date of delivery knowing good and well that he did me dirty. Now I am stuck with this vehicle with a bad paint job and defective touch screen.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your overall experience and the level of communication you received from our Sales Team regarding the condition of the 2015 Toyota Camry you recently purchased. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com
Taras was amazing!
We came in to purchase our vehicle since the lease was up. Taras was amazing to work with and made the whole process nearly seamless!
Taras was amazing!
We came in to purchase our vehicle since the lease was up. Taras was amazing to work with and made the whole process nearly seamless!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car, Kit! We are thrilled to learn that you had a seamless car-buying experience with our Sales Department. We greatly appreciate your business and we hope to see you again in the future at Toyota of Bedford. Take care.
Honestly should give 0 stars!
Honestly should give 0 stars!! We drove 40 minutes to look at a car that we made appointment two hours before we were coming to see it. Got there, and Brandon's minion told us it was no longer available. Brandon, was "tied" up and couldn't talk to us. What waste of our time, energy, miles and gas for nothing. He could have had some human dececency and let us know it was not there!! Will not be using this car dealership, ever! This is why people hate car salesmen! Useless!
Honestly should give 0 stars!
Honestly should give 0 stars!! We drove 40 minutes to look at a car that we made appointment two hours before we were coming to see it. Got there, and Brandon's minion told us it was no longer available. Brandon, was "tied" up and couldn't talk to us. What waste of our time, energy, miles and gas for nothing. He could have had some human dececency and let us know it was not there!! Will not be using this car dealership, ever! This is why people hate car salesmen! Useless!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the interactions and experience our Sales Team provided you while visiting to look at the vehicle in question. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com
Bad place.
Bad . Techs on used car check must be 12 years old. Battery went dead. Wrong oil was put in. Factory spec. Was on the oil fill . I paid for battery.
Bad place.
Bad . Techs on used car check must be 12 years old. Battery went dead. Wrong oil was put in. Factory spec. Was on the oil fill . I paid for battery.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, Thank you for bringing this to my attention. I would like the chance to speak with you about your battery, oil, and your overall experience with our Service Team here at Toyota of Bedford. Would you please email your preferred contact information to me? I appreciate your time! Mike Press General Manager Toyota of Bedford mpress@penskeautomotive.com
Purchase Of My Corolla Cross
I worked with Hazel for several months. She was extremely knowledgeable while researching a new lease, keeping me informed on updates along with the actual purchase. I had a perfect experience with Hazel. We all dread the time consuming paperwork before leaving with our cars. I loved the process of signing on a very large mat on Destiny’s desk. She walked me through the process very quickly and she immediately printed my paperwork and I was out the door. Both women have a great personality and it was a pleasure to do business with them.
Purchase Of My Corolla Cross
I worked with Hazel for several months. She was extremely knowledgeable while researching a new lease, keeping me informed on updates along with the actual purchase. I had a perfect experience with Hazel. We all dread the time consuming paperwork before leaving with our cars. I loved the process of signing on a very large mat on Destiny’s desk. She walked me through the process very quickly and she immediately printed my paperwork and I was out the door. Both women have a great personality and it was a pleasure to do business with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for making Toyota of Bedford a part of your day and for leaving us this positive five-star review, Jackie. We couldn't be happier to read that you worked with our knowledgeable Sales Team for several months researching to find you a new lease and thoroughly communicating updates of your new purchase. We are thrilled that you had a perfect experience and that you loved the signing process. Congratulations on your new vehicle. Should you need anything else come see us again.
