I am always treated with care and given good advice for my car.
Lfranklin, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive rev...iew. Please let us know if you have any additional questions about services you received and thank you again for choosing Riverhead Bay Subaru!
Had to leave my Outback at the dealer over night because of a needed part. They provided courtesy shuttle service home and brought me back the next day.... The car was ready before noon. Excellent.
This is what we love to hear, Jerry! Happy to hear that we were able to provide a seamless service experience for you! -Riverhead Bay Volkswagen Team
Bill Brienza provides a pleasant buying experience. He is friendly and knowledgeable. He can help you with New VWs or Used Subarus. We were there to... buy a Subaru. Things went smoothly and we picked up our Forester within the week. The prices are a good value. Our first touch with the dealership was through our internet request. Tim McCutchan was the first contact and he was pleasant and pointed us in the right direction for what we were looking for. We would buy from Riverhead Bay again and would be happy to work with Bill again.
Purchased a new 2020 Subaru Forester from Riverhead - the deal was good and the professionalism and efficiency of Chief Finance Officer Mike Clare was... very much appreciated. Additionally the professonalism exhibited by sales associate Jimmy Delatola in his presentation of the Forester's technical features was excellent.
Thank you for your honest review of Riverhead Bay Volkswagen! We''re so happy to hear that Mike and Jimmy helped you purchase a new 2020 Subaru Forest...er! We hope to see you at your first service appointment!
Efficient service and clean Service area is relaxing and also clean
Audrey, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions a...bout services you received and thank you again for choosing Riverhead Bay Subaru!
Nice car, great driver very happy with the car would recommend to anyone
Jim, we really appreciate your great feedback! We want all our customers to feel this way when leaving our dealership!
Excellent customer service and great experience. Very Professional!
Parts not inventoried Loaner cars not available Repairs can take weeks Check in was good
Mike, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to h...ave a better understanding about your experience. Please reach out to us at service@rhbmotors.com with some information about your visit at your earliest convenience and we will do our best to resolve this with you.
I recently bought a car here and had a great experience, unlike in other dealerships (to be fair, not all on the island) where I'd been confronted with... a lot of aggressive & annoying sales tactics. This was nothing like that. My salesperson was Ed McGarr and he was extremely low-key and patient with me, even though I asked a lot of questions--I really liked the fact that he had a background in fraud prevention and was comfortable with me checking out some of the numbers. (He was also willing to help with some special circumstances my husband & I had.) Everything just went incredibly smoothly. The finance manager was great too, even though I seem to have forgotten his name temporarily (I know where to get it, it's out in the car, it's just a bit too cold at the moment for me to go out & check!). I may have benefited from the fact that I was buying my car, a Legacy, in December, a time that didn't seem incredibly busy for Subaru dealers in my area, who all seemed to be waiting for the 2017 Impreza to come in, but still, I found their low-pressure and reasonable approach quite refreshing.
I brought my car in for a air bag recall. My registration sticker was removed (I know my sticker was on my windshield for a fact) the Subaru manager told... me there is no way possible that my sticker was removed at his facility. He told me they do not remove registration stickers. Before I spoke to the Subaru manager I spoke to a nice man from Volkswagen and he told me they remove them sometimes for different reason and the mechanics usually put them on their toolbox to make sure they replace them. The Subaru manager then told me they could've thought my car was a trade in and that's why it could've been removed. The mechanic that worked on my car broke a piece on the side of the dash board so now it hangs by the drivers side door. A piece was broken off where my air conditioner is - now I can not turn my knob all the way to cold and he made scratches above my steering wheel. I was told this was a 1 day process I dropped off my car at 7:30 am and returned at 4:45 pm my car was not ready. But the ironic thing is my husband was called at 10:30 am and asked if he wants a diagnostic test done. He said no and therefore, my car made no money for their facility. They do not treat your vehicle with respect. I will never use their facility again. Total disrespect for my property. I give them 0 stars.