Reviews
Jhonatan Almazan sales rep.
Jhonatan Almazan sales rep. was friendly helpful and professional. he answered all my questions and after the purchased he provided links for instructional videos on how to set up the car. Omar Alamir in finance, was friendly helpful and professional. when we went through the contract he explain, every step and every page.
Jhonatan Almazan sales rep.
Jhonatan Almazan sales rep. was friendly helpful and professional. he answered all my questions and after the purchased he provided links for instructional videos on how to set up the car. Omar Alamir in finance, was friendly helpful and professional. when we went through the contract he explain, every step and every page.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
great service and knowledge given by everybody.
great service and knowledge given by everybody...sales rep, manager and finance personel... always have a positive experience here... bought 2 CRV's here in the last 3 years
great service and knowledge given by everybody.
great service and knowledge given by everybody...sales rep, manager and finance personel... always have a positive experience here... bought 2 CRV's here in the last 3 years
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us, Lorgill! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good, dealer sent me a quote just as I asked.
Good, dealer sent me a quote just as I asked. Easy to work with. Thanks
Good, dealer sent me a quote just as I asked.
Good, dealer sent me a quote just as I asked. Easy to work with. Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Tobie, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Just a very efficient experience, no hassle, I'm and out
Just a very efficient experience, no hassle, I'm and out in 2hrs. I highly recommend this dealership. Josh Johnson was my salesman and he was extremely friendly and knowledgeable about a car that was not a Honda.
Just a very efficient experience, no hassle, I'm and out
Just a very efficient experience, no hassle, I'm and out in 2hrs. I highly recommend this dealership. Josh Johnson was my salesman and he was extremely friendly and knowledgeable about a car that was not a Honda.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Joseph, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Costa Mesa. If you ever need help, just give us a call. Happy motoring!
I was really happy with Honda Costa Mesa until this
I was really happy with Honda Costa Mesa until this morning. I have a Honda Pilot 2018 and a Honda Civic Sport, also 2018. I have been trying to get my Fuel Pump Recall taken care of for going on a couple of years now. The answer is always, it's on back order, it's on back order. I asked the young voice man in service this AM why it was taking so long and he said, "thank you for being a valued customer" and proceeded to hang up. I called and left a message for the service manager, sent an email and here I am in limbo. Last year one of my kids bought a Toyota Tacoma and every time we go in for service (three times already), we get red carpet treatment. Honda Costa Mesa needs to borrow that model of business etiquette. So much for considering trading in for the new CRV that I was already eyeing. My rating is neutral on the stars, because in their defense, they have normally been okay. For today and the delay in the Fuel Pump recall, they would get zero stars but I also want to be as fair as possible. I would reconsider using this dealership and will be continuing to contact up the chain if need be, to include the Honda Corporation.
I was really happy with Honda Costa Mesa until this
I was really happy with Honda Costa Mesa until this morning. I have a Honda Pilot 2018 and a Honda Civic Sport, also 2018. I have been trying to get my Fuel Pump Recall taken care of for going on a couple of years now. The answer is always, it's on back order, it's on back order. I asked the young voice man in service this AM why it was taking so long and he said, "thank you for being a valued customer" and proceeded to hang up. I called and left a message for the service manager, sent an email and here I am in limbo. Last year one of my kids bought a Toyota Tacoma and every time we go in for service (three times already), we get red carpet treatment. Honda Costa Mesa needs to borrow that model of business etiquette. So much for considering trading in for the new CRV that I was already eyeing. My rating is neutral on the stars, because in their defense, they have normally been okay. For today and the delay in the Fuel Pump recall, they would get zero stars but I also want to be as fair as possible. I would reconsider using this dealership and will be continuing to contact up the chain if need be, to include the Honda Corporation.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 627-5559 to discuss what we can do to help.
I left a couple of messages a couple days ago where I asked them to have to the Service Manager call me regarding this matter. Today is February 1, 2025. I have yet to hear from him/her. I have spoken with David in new car sales and conveyed a message for AJ Ortiz. I will await the response.
Today is February 5, 2025 and I have yet to hear from the dealership. Honda could do better. I highly recommend Toyota of Tustin. They are the epitome of customer service. I have left messages for the Service manager as well as the General Manager AJ Ortiz and to date, no response. Honda has failed in their recall service. Some time ago they scheduled two of my Hondas and even promised some sort of gift cards. We made work schedule changes to show up for our appointments. No appointment due to back orders, they probably kept their gift cards. Our cars continue to be in Lemon states for said recall on "back order" indefinitely. I want a footprint via this medium. AJ, do you care about your dealership?
The excellent seller Enzo explained everything clearly
The excellent seller Enzo explained everything clearly and showed the car. We went for a ride in the car right away. I will recommend it to all my friends and acquaintances. I bought a Honda srv hybrid. Gun race.
The excellent seller Enzo explained everything clearly
The excellent seller Enzo explained everything clearly and showed the car. We went for a ride in the car right away. I will recommend it to all my friends and acquaintances. I bought a Honda srv hybrid. Gun race.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Khasan, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Jason Halstead was extremely helpful and welcoming
Jason Halstead was extremely helpful and welcoming throughout the whole process, he also made sure I had everything I needed and wanted and got me a great deal.
Jason Halstead was extremely helpful and welcoming
Jason Halstead was extremely helpful and welcoming throughout the whole process, he also made sure I had everything I needed and wanted and got me a great deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Jonathan was very friendly and knowledgeable.
Jonathan was very friendly and knowledgeable. I went through Costco so there was no haggling over price. Very pleasant experience.
Jonathan was very friendly and knowledgeable.
Jonathan was very friendly and knowledgeable. I went through Costco so there was no haggling over price. Very pleasant experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
It was a positive experience in purchasing my car from by
It was a positive experience in purchasing my car from by his Autonation location. I am very happy with my purchase.
It was a positive experience in purchasing my car from by
It was a positive experience in purchasing my car from by his Autonation location. I am very happy with my purchase.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Everything was great, the only thing is the finance
Everything was great, the only thing is the finance manager wasn?t very friendly. He told me I didn?t know anything about cars. His tone of voice was not ok for him to talk to a customer like that. He got mad I told him I didn?t want any service products and he wanted to sell me products. He told me my Honda had no warranty?s and the general manager came over and said yes it does have the Honda warranty still. General manager was great and helpful along with sales rep that assisted me.
Everything was great, the only thing is the finance
Everything was great, the only thing is the finance manager wasn?t very friendly. He told me I didn?t know anything about cars. His tone of voice was not ok for him to talk to a customer like that. He got mad I told him I didn?t want any service products and he wanted to sell me products. He told me my Honda had no warranty?s and the general manager came over and said yes it does have the Honda warranty still. General manager was great and helpful along with sales rep that assisted me.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alejandra, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (714) 627-5559 so we can assist you further.