New Century Honda

I visited multiple Honda dealerships for written quotes, including a Costco Auto Program referral. When I visited New Century Glendale, I did not share the competitive quotes. New Century Sales Manager George Amezcua beat every quote by reasonable margins -- and a huge savings from the Costco referral quote. I purchased the car from George and called Costco to recommend they add New Century to its approved dealer list.

I took my car to service dept for two issues and only one was addressed. The Service advisor didn't even apologize. I asked to speak to the manager, I left 2 messages 954.00 HORRIBLE SERVICE, INCOMPETANCE

I recently had my brakes and rotors replaced at NEW CENTURY HONDA SERVICE-GLENDALE, and I wanted to share my experience, as I’m concerned about the outcome. After the replacement, I followed Honda’s instructions and had the break-in process on the new rotor and brakes within less than 24 hours. However, I noticed a groove had formed on the rotor, which raised concerns. I understand that the break-in process is typically handled by the service center. When I returned the vehicle to the same service center, I was assured that the rotor would be replaced with a new one. However, upon inspecting the vehicle after the follow-up service, it seems the rotor has simply been regrinded, not replaced as I was told. This was disappointing, as I had expected a new part as promised because we paid for the new parts. I would appreciate it if the service center could review this matter and clarify the situation. I’ve always trustedNEW CENTURY HONDA SERVICE-GLENDALE for quality service, and I hope this issue can be resolved promptly.

Do Not Go Here!!! Complete rip off and horrible job done. Took my van in for full service to be in tip top shape, spent over $800 and a month later the van started having hard starting problems. I took it back in and they charged me $190 for diagnostics despite that the van should have been in perfect running condition and turned out it was a loose electrical connection. Then a week later my check engine came on and they charged me another $190 literally to tell me that the check engine light was an error and there was nothing wrong and reset it. Why am I being charged all of these diagnostics fees when this should have been diagnosed under the first diagnostic fee!!! Please do not go here and I will be moving my car along with all our family Honda vehicles to a different repair store. Everyone that works there is very kind though and my service person was great, just the business practices are not acceptable.

Excellent Customer Service...easy transaction , everything went smooth...in and out quick , they even paid for my Lyft to the dealer

In Service Jan 18, 2024, they sent two coupons as Christmas gifts for their customers, both coupons have tire rotation as commentary for being their customers, and they didn't do the rotation, and when you asked why? they said it's not needed, in the end, you find yourself paying the same amount before applying the coupon, so it is sheeting, I never purchased my two Honda from Glendale it's overpriced, go to the airport Marina or Goudy or or in Northridge

I was in contact with the salesperson this morning. While at lunch, I made arrangements to see the vehicle around 1:30-2pm. I arrived at the dealership at 1:35pm and was informed that the vehicle still had to be picked up from the service lot. I waited around for about half an hour, only to be told that the vehicle was locked at the service lot and could not be brought over. No apologies, just a matter-of-fact statement. I am glad to take my business elsewhere.

I don't want to waste any more of my time thinking about this place, so here is my brief public service announcement: Spent all morning on phone negotiating and confirming the details on a vehicle (needless to say, they mark the vehicle up several thousand $$ with non-optional add-ons). Crossed all t's and dotted all i's before making the drive from the Westside. I tell my sales associate I am on the way. I'm paying cash, btw. 30 minutes out he calls me. -Where are you? -30 minutes out. -Great, see you soon. 28 minutes later he calls again. -I'm right around the corner, I'll see you in 2 minutes. -Sorry, the car just got sold. I walk in and the guy proceeds to spin a web of BS right to my face. Tells me I can wait to talk to his manager, who is currently on the phone...except I can see him on the other side of the glass and he is literally just sitting, staring into space. The whole thing felt like some sort of surreal fever dream. It's funny *now*...not so much in the moment. Best case scenario, complete incompetence. More realistically, dishonesty. Not mad, just doing my civic duty here.

My Internet Manager Drew was very knowledgeable, friendly, and prompt! He walked through the specs and features with me thoroughly, and delivered a beautiful Civic Sport to me! Super happy with my car purchase!

Honda Century Glendale best seller Great place to buy the car best i got a lot of cars from Honda Century Glendale .